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Students
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Staff
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IT Professionals
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There is no charge for use of this service.

Microsoft 365 provides virtually anywhere access to familiar Office tools, plus enterprise email, conferencing, and more IT services that are hosted in the cloud (managed remotely on servers owned by Microsoft).  

Many services you use every day are a part of the cloud— everything from web-based email to mobile banking and online photo storage. Because this infrastructure is located online or “in the cloud,” you can access it virtually anywhere, from a PC, tablet, smartphone, or other device with an Internet connection.

Microsoft 365 gives faculty/staff/students larger e-mail quotas (100gb),  OneDrive for Business file storage (1tb), Microsoft Web Apps, instant messaging, video conferencing tools, and much more.

Training

Office 365 Training Resources from Microsoft.com:

  • Get To Know Office 365  - This  includes information about how to begin using Office 365 and all of the products that are included. It encompasses students, teachers, and faculty within our Office 365 for Education.

  • Get Started with Office 365 (article, links & video) - This article will walk you through the basics of using Office 365 on your computer.
     

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

Color bar indicators flow left to right, from oldest to most recent status.

Alert History

Start: 
Friday, June 30, 2023 - 1:00pm
End: 
Friday, July 7, 2023 - 1:00pm
Description

Due to security and privacy concerns, the Information Security and Policy Office, in coordination with the CIO and campus IT leadership, has decided to block the Otter.AI mobile application through Office 365. We have already blocked new sign-ins and will be notifying existing users on Wednesday, July 5 and blocking it for them Thursday, July 6. 

To be clear, this isn't a prohibition on the use of generative AI, but rather due to the techniques and processes this application used to access, store, and process institutional data. Otter.AI is an application that joins online meetings and uses AI to write automatic meeting notes with real-time transcription, recorded audio, automated slide capture, and automated meeting summaries.  The problematic behavior is the way Otter.AI tries to get people to sign-up for the service, often without clear understanding from people using the app. Also problematic is that it can be used without others in the meeting knowing.

Services
Last updated: 
Friday, July 7, 2023 - 1:00pm
Start: 
Tuesday, June 27, 2023 - 10:00am
End: 
Tuesday, June 27, 2023 - 4:00pm
Updates
Tuesday, June 27, 2023 - 4:00pm
Microsoft is reporting that service has now been restored.
Description

Microsoft is working to resolve an issue where some users may be unable to access their Exchange Online mailbox using Outlook on the web.  We suggest using the Outlook mobile or desktop application while this problem is being resolved.

Services
Last updated: 
Tuesday, June 27, 2023 - 4:01pm
Start: 
Thursday, April 20, 2023 - 8:30am
End: 
Thursday, April 20, 2023 - 3:15pm
Updates
Thursday, April 20, 2023 - 3:15pm

Per Microsoft, this issue is now resolved.

Thursday, April 20, 2023 - 1:15pm

Microsoft is continuing to work on the issue.  In the meantime, here are a few workarounds:

Office 365 Email – go to outlook.office365.com/mail/. It may take one to two minutes for email to load.
Teams – use https://teams.microsoft.com   
OneDrive for Business – use https://iowa-mysharepoint.com
Sharepoint –  use https://iowa.sharepoint.com

Description

Some users may be intermittently unable to view or access Microsoft 365 apps in Office 365 web app. 

Users receive a message "New to Microsoft 365? This is your Microsoft 365 home page—where you can see and access all of your apps. If it's empty, it could be that your user license was very recently assigned to you. Wait 10 minutes and refresh this page. If you still don't see any apps, contact your IT department. They can help you get up and running."


ITS is looking into the issue

Services
Last updated: 
Thursday, April 20, 2023 - 3:19pm
Start: 
Wednesday, March 8, 2023 - 1:15pm
End: 
Thursday, March 9, 2023 - 8:30am
Updates
Thursday, March 9, 2023 - 8:30am

The issue has been resolved.

Description

Users may not see Office apps when logging into the Office 365 portal https://office365.uiowa.edu. ITS staff are aware and looking into this issue.

Services
Last updated: 
Thursday, March 9, 2023 - 8:45am
Start: 
Tuesday, March 7, 2023 - 3:00pm
End: 
Tuesday, March 7, 2023 - 4:45pm
Updates
Tuesday, March 7, 2023 - 4:15pm

This issue is resolved. Some users were not able to send or receive email in the Outlook app. Please contact the ITS Help Desk if you continue to have problems accessing email. 

Description

OWA (Outlook Web App, office365.uiowa.edu) is inaccessible for some users. Staff are investigating the issue.

Services
Last updated: 
Tuesday, March 7, 2023 - 4:49pm
Start: 
Tuesday, October 25, 2022 - 12:00pm
End: 
Tuesday, October 25, 2022 - 3:15pm
Updates
Tuesday, October 25, 2022 - 3:15pm

This issue has been resolved.

Description

Connectivity issues with Mediacom and Microsoft are impacting Outlook and Teams access for some users on Mediacom. ITS support staff are investigating.

Last updated: 
Tuesday, October 25, 2022 - 3:22pm
Start: 
Wednesday, October 27, 2021 - 1:45pm
End: 
Wednesday, October 27, 2021 - 10:30pm
Updates
Wednesday, October 27, 2021 - 10:45pm

The issue is resolved.

Description

ITS is investigating an issue with our server hosting platform. This issue is impacting multiple servers and services, including RemoteAdmin and Office365, and other ITS services.

Last updated: 
Wednesday, October 27, 2021 - 10:45pm
Start: 
Thursday, August 26, 2021 - 2:00pm
End: 
Thursday, August 26, 2021 - 4:30pm
Updates
Thursday, August 26, 2021 - 4:30pm

This issue is resolved. 

Description

Office 365 at https://office365.uiowa.edu is down. ITS is aware of the problem and is working to resolve the issue.

Services
Last updated: 
Thursday, August 26, 2021 - 4:39pm
Start: 
Tuesday, August 3, 2021 - 2:45pm
End: 
Tuesday, August 3, 2021 - 4:00pm
Updates
Tuesday, August 3, 2021 - 4:00pm

The issue has been resolved.

Description

Users may be unable to log into Office 365. Existing logins may be working for some people. ITS staff are investigating.

Services
Last updated: 
Tuesday, August 3, 2021 - 4:02pm
Start: 
Thursday, April 22, 2021 - 10:15am
End: 
Thursday, April 22, 2021 - 1:15pm
Updates
Thursday, April 22, 2021 - 1:15pm

The issue has been resolved.

Description

Some Office 365 users are experiencing issues with sending and receiving email messages or are seeing delays with email delivery. Microsoft is aware of the issue and is working on a fix.

Services
Last updated: 
Thursday, April 22, 2021 - 1:16pm
Start: 
Monday, March 15, 2021 - 3:00pm
End: 
Tuesday, March 16, 2021 - 7:30am
Updates
Tuesday, March 16, 2021 - 7:45am

Microsoft has resolved this issue. 

Description

Microsoft Office 365 services are experiencing issues with logins. Microsoft is working on a solution.

Last updated: 
Tuesday, March 16, 2021 - 7:49am
Start: 
Thursday, October 29, 2020 - 9:00pm
End: 
Friday, October 30, 2020 - 7:45am
Updates
Friday, October 30, 2020 - 7:45am

This has been resolved. Please contact the ITS Help Desk if you continue to experience issues.

Description

Office 365 web apps are experiencing problems. Users may have trouble opening files while using the online version of Office apps Word, Excel, and Powerpoint on the Office 365 site (office365.uiowa.edu). Microsoft is investigating.

Services
Last updated: 
Friday, October 30, 2020 - 7:53am
Start: 
Wednesday, October 7, 2020 - 1:30pm
End: 
Thursday, October 8, 2020 - 8:30am
Updates
Thursday, October 8, 2020 - 8:45am

Microsoft has resolved this issue.

Description

There are issues accessing Office 365. Users may see impact to Microsoft Teams, Exchange Online, Outlook.com, and SharePoint Online/OneDrive for Business. Microsoft is investigating.

Services
Last updated: 
Thursday, October 8, 2020 - 8:52am
Start: 
Monday, September 28, 2020 - 4:45pm
End: 
Tuesday, September 29, 2020 - 7:15am
Updates
Tuesday, September 29, 2020 - 7:15am

The issue has been resolved.

Description

There are issues logging into Office 365 (https://office365.uiowa.edu).

Services
Last updated: 
Tuesday, September 29, 2020 - 7:24am
Start: 
Sunday, August 23, 2020 - 1:30pm
End: 
Sunday, August 23, 2020 - 3:00pm
Updates
Sunday, August 23, 2020 - 3:00pm

This issue is resolved. 

Description

Some users are experiencing token errors when logging in to office365.uiowa.edu. ITS support staff are investigating the issue. Office 365 apps are working. 

Services
Last updated: 
Sunday, August 23, 2020 - 2:59pm
Start: 
Tuesday, November 19, 2019 - 7:15pm
End: 
Wednesday, November 20, 2019 - 7:00am
Updates
Wednesday, November 20, 2019 - 7:15am

Access to Office 365 has been restored. 

Description

Some users may be unable to access Office 365 (office365.uiowa.edu). Microsoft is investigating the issue.

Services
Last updated: 
Wednesday, November 20, 2019 - 7:22am
Start: 
Friday, August 30, 2019 - 7:00pm
End: 
Monday, September 2, 2019 - 11:00pm
Description

Office 365 services will be available during this scheduled maintenance. 

Services
Last updated: 
Monday, September 2, 2019 - 11:00pm
Start: 
Monday, August 26, 2019 - 9:30am
End: 
Monday, August 26, 2019 - 9:45am
Updates
Monday, August 26, 2019 - 9:45am

This issue is resolved. 

Description

Users are not able to log in and access tools within Office 365 (office365.uiowa.edu). Support teams are working to resolve this issue. 

Services
Last updated: 
Monday, August 26, 2019 - 9:47am
Start: 
Friday, May 17, 2019 - 5:00am
End: 
Friday, May 17, 2019 - 6:00am
Description

ITS staff will install software to enable future functionality. During this time, login to https://office365.uiowa.edu could be impacted for short periods, however, all services such as email and OneDrive for Business  will continue to function normally. 

Services
Last updated: 
Friday, May 17, 2019 - 6:00am
Start: 
Tuesday, February 5, 2019 - 4:15pm
End: 
Wednesday, February 13, 2019 - 3:30pm
Updates
Wednesday, February 13, 2019 - 3:30pm

ITS has posted an article with some potential fixes for this issue: https://its.uiowa.edu/support/article/114721

Description

Office 365 Pro Plus clients (Outlook, Word, PowerPoint, etc.) may revert user customized theme settings back to default after computer logout and/or closing Office clients.

ITS is investigating the issue.
 

Services
Last updated: 
Wednesday, February 13, 2019 - 4:03pm
Start: 
Friday, November 23, 2018 - 7:00am
End: 
Friday, November 23, 2018 - 7:30am
Description

Office 365 authentication will be upgraded to match the standard HawkID login experience. Testing indicates the change will not be noticeable.

To access Office 365 on the web, continue to use https://office365.uiowa.edu. If you access email using a desktop client such as Outlook, your experience will be unchanged.

For reference, here is an image of the existing login prompt: 

O365 Login

 

And here is the new login prompt: 

O365 New Login
Services
Last updated: 
Friday, November 23, 2018 - 7:30am
Start: 
Monday, November 12, 2018 - 1:45pm
End: 
Monday, November 12, 2018 - 3:45pm
Updates
Monday, November 12, 2018 - 3:45pm

This issue is resolved. Please contact the ITS Help Desk if you experience any further problems.

Description

Some users are experiencing a reference error when accessing OneNote through office365.uiowa.edu. Support staff are working with the vendor on the issue.

Services
Last updated: 
Monday, November 12, 2018 - 3:47pm
Start: 
Tuesday, July 10, 2018 - 8:00am
End: 
Tuesday, July 10, 2018 - 10:30am
Description

Update: This issue has been resolved

Original Notice: Some users are reporting they can't access email through various versions of Outlook.

Outlook Web Access (https://office365.uiowa.edu) is working.

Support teams are working on a resolution.

 

Services
Last updated: 
Tuesday, July 10, 2018 - 10:28am
Start: 
Tuesday, July 10, 2018 - 4:00am
End: 
Tuesday, July 10, 2018 - 5:00am
Description

Office 365 authentication will be upgraded to match the standard HawkID login experience. Testing indicates the change will not be noticeable.

 

To access Office 365 on the web, continue to use https://office365.uiowa.edu. If you access email using a desktop client such as Outlook, your experience will be unchanged.

Services
Last updated: 
Tuesday, July 10, 2018 - 5:00am
Start: 
Friday, June 22, 2018 - 8:45am
End: 
Monday, July 9, 2018 - 10:30am
Description

UPDATE: This issue is resolved. 

 

Original Notice: Users may be unable to check-out, delete, restore prior versions, or rename newly created documents on OneDrive for Business and SharePoint Online sites when using Chrome v67.x. 

Microsoft has determined this is an issue specific to Chrome (Windows and Mac) and recommends using another browser until the issue is fixed in Chrome (the issue is not seen in Chrome Beta v68.x).

Last updated: 
Monday, July 9, 2018 - 10:53am
Start: 
Monday, March 26, 2018 - 7:45am
End: 
Monday, March 26, 2018 - 9:00am
Description

UPDATE: Our support staff reported this was an ADFS issue that has been resolved. If you have issues connecting to email with Outlook for Mac or PC, please contact the ITS Help Desk or your local IT support consultant. 

Original Notice: We are receiving reports that client access to email is down. Some users can access email through office365.uiowa.edu while others can't. We're working with IT support staff and the vendor to gather more information. 

Services
Last updated: 
Monday, March 26, 2018 - 9:00am
Start: 
Monday, November 6, 2017 - 2:30pm
End: 
Tuesday, November 7, 2017 - 8:30am
Description

UPDATE: This issue has been resolved. Please contact the ITS Help Desk if you experience further issues accessing https://office365.uiowa.edu.

Original Notice: Users are not able to login to https://office365.uiowa.edu. ITS support staff are working with Microsoft to resolve the issue.

Services
Last updated: 
Tuesday, November 7, 2017 - 8:42am
Start: 
Monday, August 28, 2017 - 8:00am
End: 
Thursday, August 31, 2017 - 8:00am
Description

Update:  ITS support staff worked with Microsoft and tested with campus users to verify that this problem has been resolved.  Please contact the ITS Help Desk if you encounter further problems with this service.

Original Notice:  Users are reporting an issue with logging into Office 365 on the web (https://office365.uiowa.edu).  When they login they receive the error:  'the resource you have requested has not been found'.   Clearing the browser cache and cookies may help temporarily but the issue comes back.  This happens across all browsers on both Mac and Windows.    We are working with Microsoft to resolve this issue.

Workaround:   Users are able to read their messages in the mail app on their mobile device.

Services
Last updated: 
Thursday, August 31, 2017 - 10:25am
Start: 
Tuesday, May 30, 2017 - 11:15am
End: 
Wednesday, May 31, 2017 - 9:45am
Description

Update: Microsoft has resolved the issue with Office365 and Firefox. Please contact the ITS Help Desk if you continue to experience issues.

Original Notice: Users may experience an error message when accessing Office365 services using Mozilla Firefox. Microsoft is currently working to resolve the issue and have recommended using a different web browser until there is a resolution.

Services
Last updated: 
Wednesday, May 31, 2017 - 9:51am
Start: 
Wednesday, May 10, 2017 - 3:00pm
End: 
Wednesday, May 10, 2017 - 3:30pm
Description

UPDATE: Microsoft identified and resolved the issue which was related to their login services. Office 365 online services are working as expected.

Original Notice: Office365 online services are down. Support teams are working on the issue.

Services
Last updated: 
Wednesday, May 10, 2017 - 3:39pm
Start: 
Thursday, March 2, 2017 - 3:00pm
End: 
Thursday, March 9, 2017 - 8:00am
Description

Update:  Microsoft technical support has resolved this issue.  Please contact the ITS Help Desk if you have any further issues using this service.

Original Notice:  Users may be unable to view some app launcher tiles in Office365 online when using the Outlook application.  Microsoft technical support is working to fix this issue.  We will update this notice as soon as more information is available.

Services
Last updated: 
Friday, March 10, 2017 - 7:25am
Start: 
Saturday, November 12, 2016 - 11:00am
End: 
Saturday, November 12, 2016 - 3:00pm
Description

We are receiving reports that some users are receiving reference errors when logging into the Office 365 service at https://office365.uiowa.edu. ITS support staff are working on this problem.

Services
Last updated: 
Saturday, November 12, 2016 - 4:10pm
Start: 
Tuesday, October 25, 2016 - 8:00am
End: 
Wednesday, October 26, 2016 - 12:00pm
Description

We're receiving reports that some users are receiving reference errors when logging into the Office 365 service at https://office365.uiowa.edu. We have found that multiple attempts to login are usually successful on the second or third try. Suggested workarounds include clearing browser cache and cookies or trying another browser. There are several support teams working on this isolated issue.

If you are unable to login please send the reference error codes, the browsers used and the number of attempts made to the ITS Help Desk.

Services
Last updated: 
Wednesday, October 26, 2016 - 11:55am
Start: 
Tuesday, September 20, 2016 - 7:30am
End: 
Tuesday, September 20, 2016 - 7:45am
Description

The Office 365 site, https://office365.uiowa.edu is currently unavailable. Support staff are working to restore the site as soon as possible. This notice will be updated as soon as we have more information.

Services
Last updated: 
Tuesday, September 20, 2016 - 7:49am
Start: 
Friday, September 9, 2016 - 5:00pm
End: 
Sunday, September 11, 2016 - 5:00pm
Description

ITS has scheduled a planned maintenance period for Office 365 provisioning services. During this time all existing Office 365 accounts and services will continue to work as normal.  New account requests will be held in a queue and created on the morning of Monday, September 12.

Services affected: Office 365, Office 365: Email & Calendaring, Office 365: Office ProPlus, OneDrive for Business

Services
Last updated: 
Sunday, September 11, 2016 - 5:00pm
Start: 
Friday, August 12, 2016 - 9:00pm
End: 
Saturday, August 13, 2016 - 11:00am
Description

ITS has scheduled a planned maintenance period for Office 365 provisioning services.

Services affected: Office 365, Office 365: Email & Calendaring, Office 365: Office ProPlus, OneDrive for Business

During this time all existing Office 365 accounts and services will continue to work as normal. New account requests will be held in a queue and created on the morning of Monday, August 15.

Services
Last updated: 
Saturday, August 13, 2016 - 11:02am
Start: 
Friday, July 29, 2016 - 5:00pm
End: 
Sunday, July 31, 2016 - 5:00pm
Description

A planned maintenance period for Office 365 provisioning services has been scheduled by ITS.

Services affected: Office 365, Office 365: Email & Calendaring, Office 365: Office ProPlus, Office 365:  OneDrive for Business, Web Apps & Sites

During this time all existing Office 365 accounts and services will continue to work normally.  New account requests will be held in a queue and processed on the morning of Monday, August 1, 2016.

Services
Last updated: 
Friday, July 29, 2016 - 8:25am
Start: 
Thursday, June 30, 2016 - 10:00am
End: 
Friday, July 1, 2016 - 8:00am
Description

ITS is working with Microsoft to investigate an issue where users may be unable to access or use Office 365 email services or features. Users may be experience delays when receiving email messages from senders outside of the University of Iowa email system.  Users who scan to email are also experiencing issues. We will update this notice as soon as more information is available.

Services
Last updated: 
Friday, July 1, 2016 - 9:12am