Available to
Students
Faculty
Staff
Researchers
IT Professionals
Fees
There is no charge for use of this service.

Qualtrics is a web-based survey and data collection tool for creating and conducting online surveys.  It can be used to conduct research, departmental surveys, academic surveys, etc. This tool is available at no charge to all Faculty, Staff and Students at The University of Iowa.

Qualtrics Webinars:
New to Qualtrics, and wondering how to get started?  Unsure how to create a mailing list, or how to take your surveys to the next level?  Check out the new Qualtrics Webinars, which cover everything from basic survey building to advanced features. Additional training resources can be under the Training section of the "How to and Support" tab on this page.

**NOTICE**
Qualtrics released a new user interface this spring called Qualtrics Insight Platform.  On July 26, 2016, all users were moved over to the new Qualtrics Insight Platform, and the original user interface is no longer be available.  
Please see this support article to learn more about the changes to this tool.

Acceptable Use of Information Technology Resources:  http://itsecurity.uiowa.edu/Policy/AUP.shtml

Getting Help

Support for this service is provided by Qualtrics.

Online Help - https://www.qualtrics.com/support/

Email: support@qualtrics.com

Phone:800-340-9194 (support is available 24/7)

Qualtrics website: https://www.qualtrics.com/

Support Articles
Training

Qualtrics Training Resources:

  • Survey Basics: The articles in this link will teach you about some best practices for survey design.
  • Survey Platform Overview: To help you get started, Qualtrics has prepared a page to familiarize yourself with the Qualtrics Insight Platform.  Included on this page are the following items: 
    • Introduction: A brief overview of the Qualtrics Insight Platform user interface.
    • Learn Qualtrics in 5 Steps: A crash course for quickly learning the Qualtrics Insight Platform.
    • Training Webinars: The experts at Qualtrics have developed helpful webinars to walk you through the basics of Qualtrics, including creating & customizing projects, distributing your projects, and building reports.  Advanced survey building webinars are also available.
    • Live Trainings: Our Qualtrics license includes free live trainings with the Qualtrics product experts.  Access the Training Request form here.
    • FAQs: Frequently Asked Questions have been broken up into the various parts of the Insight Platform.
  • Qualtrics Support:  Discover a variety of support and training resources to help you learn Qualtrics at your own pace.

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.

There is currently no planned maintenance.

Past 90 Days

Color bar indicators flow left to right, from oldest to most recent status.

Alert History

Start: 
Tuesday, February 28, 2017 - 11:45am
End: 
Tuesday, February 28, 2017 - 6:00pm
Updates
Tuesday, February 28, 2017 - 6:00pm

The issues with Canvas are resolved.

Please contact the ITS Help Desk if you have any problems using this service.

Tuesday, February 28, 2017 - 4:30pm

Canvas courses are starting to come back online, but are loading slowly.  The outage earlier today due to issues with Amazon Web Services in the cloud may not be fully resolved.  Amazon has repaired access to existing files in Canvas. Uploading new files to Canvas is not working correctly.

The issues with Qualtrics and Lynda.com are resolved.

Tuesday, February 28, 2017 - 12:30pm

This outage is due to issues with Amazon Web Services in the cloud. Other services impacted that are not available are Qualtrics, UI Capture (Panopto) and Lynda.com.

Description

The ICON service is down. Support staff are working to resolve the issue. This notice will be updated once we have more information.

Last updated: 
Tuesday, February 28, 2017 - 6:05pm
Start: 
Friday, October 21, 2016 - 11:45am
End: 
Friday, October 21, 2016 - 5:45pm
Description

Users on campus are not able to log in to the Qualtrics survey tool at https://uiowa.qualtrics.com. We are working with the vendor to resolve the issue as quickly as possible. This notice will be updated as soon as we have more information. 

Services
Last updated: 
Friday, October 21, 2016 - 5:50pm
Start: 
Wednesday, October 19, 2016 - 11:45am
End: 
Wednesday, October 19, 2016 - 1:45pm
Description

Users on campus are not able to log in to the Qualtrics survey tool at https://uiowa.qualtrics.com. We are working with the vendor to resolve the issue as quickly as possible. This notice will be updated as soon as we have more information. 

Services
Last updated: 
Wednesday, October 19, 2016 - 1:51pm
Start: 
Monday, June 20, 2016 - 10:45am
End: 
Monday, June 20, 2016 - 2:00pm
Description

ITS is currently experiencing some issues with Qualtrics at this time.  Qualtric Engineer's are working to resolve this as quickly as possible.

Some users may get logged in, but will have errors when trying anything.  Some users can't log in at all.  We will keep this outage update with any new information that is given to us.

Services
Last updated: 
Monday, June 20, 2016 - 2:20pm