Qualtrics is a web-based survey and data collection tool for creating and conducting online surveys. It can be used to conduct research, departmental surveys, academic surveys, etc. This tool is available at no charge to all Faculty, Staff and Students at The University of Iowa.
Qualtrics Webinars:
New to Qualtrics, and wondering how to get started? Unsure how to create a mailing list, or how to take your surveys to the next level? Check out the new Qualtrics XM Basecamp page, which covers everything from basic survey building to advanced features. Additional training resources can be under the Training section of the "How to and Support" tab on this page.
**NOTICE**
- Qualtrics Legacy Single Response Report to be deprecated by January 15, 2024. Please see this support article for additional information.
- Qualtrics ended product support for Internet Explorer on June 15, 2022. Anyone attempting to access Qualtrics from Internet Explorer after June 15, 2022 will be notified to use a different browser and will be blocked from using Qualtrics on Internet Explorer. Please see this support article for additional information.
Acceptable Use of Information Technology Resources: https://itsecurity.uiowa.edu/policies-standards-guidelines
Support for this service is provided by Qualtrics.
Online Help: https://www.qualtrics.com/support/
Email & Chat: Please see this ITS support article for instructions.
Phone: 800-339-8865 (support is available 24/7)
Qualtrics website: https://www.qualtrics.com/
General Support Information
Frequently Asked Questions
UI Qualtrics Training Resources:
- UI-specific webinars and quick start guides: Step-by-step video tutorials and supplemental quick-start pdf guides.
- Customized training: For departments, workgroups, teams or individuals.
Qualtrics Training Resources:
- Survey Basics: The articles in this link will teach you about some best practices for survey design.
- Survey Platform Overview: To help you get started, Qualtrics has prepared a page to familiarize yourself with the Qualtrics Survey Platform. Included on this page are links to the following support guides:
- Projects Basic Overview: After you login to Qualtrics, you will be presented with the Projects page. Learn how to create new projects, select existing projects, and view your survey related data.
- Survey Basic Overview: The Survey tab is where you can design, build and edit your surveys. Learn about the survey editor, block basics, question & editing basics, and more.
- Actions Basic Overview: The Actions tab reacts to live survey responses with a variety of tasks. Learn how to create and manage actions & tasks here.
- Distributions Tab Overview: The Distributions tab allows you to select a variety of survey distribution channels. Learn about various options for distributing your survey and the stages of response collection here.
- Data & Analysis Tab Overview: The Data & Analysis Tab manages and analyzes your participant responses. Learn about data, text, cross tabs and weighting
- Reports Tab Overview: The Reports tab allows you to present the insights you've gathered with visualizations, graphs, tables, charts and more.
- Training Webinars: The experts at Qualtrics have developed helpful webinars to walk you through the basics of Qualtrics, including creating & customizing projects, distributing your projects, and building reports. Advanced survey building webinars are also available.
- Live Trainings: Our Qualtrics license includes free live trainings with the Qualtrics product experts. Access the Training Request form here.
- Qualtrics Support: Discover a variety of support and training resources to help you learn Qualtrics at your own pace.
Current Status
Maintenance
Past 90 Days
Alert History
This issue has been resolved.
Email distributions through Qualtrics are not being sent. ITS is investigating.
The issue has been resolved.
There are login issues to services that use Shibboleth authentication. Examples of affected services include SiteNow/Drupal, Qualtrics, Zoom, UICapture/Panopto, Cherwell, and TeamDynamix. ITS staff are investigating.
This issue has been resolved.
Qualtrics appears to be working. ITS staff will continue to monitor.
Qualtrics (uiowa.qualtrics.com) is experiencing an outage. Users may not be able to login, or if they are able to login, they may receive internal errors when trying to access content. ITS staff are investigating the issue.
This issue has been resolved.
The Qualtrics service is down. Qualtrics support is working to resolve the issue.
This issue has been resolved.
Qualtrics users may experience interruptions in email deliverability for Qualtrics survey reporting and notifications.
Qualtrics support is working on a resolution. Updates concerning this issue can be found at https://www.qualtrics.com/status/.
The issue has been resolved.
There are issues signing into Qualtrics. ITS is investigating.
This issue is resolved.
The Qualtrics service is down. Qualtrics support is working to resolve the issue.
The issue has been resolved.
Qualtrics is down. ITS is working with the vendor to resolve the issue as quickly as possible.
The issues with accessing Qualtrics have been resolved. Please contact the ITS Help Desk if you have any issues using this service.
We are currently experiencing problems accessing Qualtrics. We are working with the vendor to resolve the issue as quickly as possible. This posting will be updated with any additional information.
Qualtrics support has resolved this issue. Please contact the ITS Help Desk if you have any further problems using this service.
Qualtrics survey owners that replace their own email address with a departmental email address as the “Reply-To” address in the Distributions tab of a survey may receive the following error:
"The reply-to email address must be either your account's email address or an address with an authorized domain for your organization."
Qualtrics support is working to resolve the problem.
The Qualtrics platform (https://uiowa.qualtrics.com) will be unavailable for scheduled maintenance.
This issue has been resolved.
We are currently experiencing problems accessing Qualtrics. ITS technicians contacted Qualtrics Support and they verified that there is an issue with one of their data centers and they are currently working to resolve the issue as soon as possible. This posting will be updated with any additional information.
This issue has been resolved.
We are currently experiencing problems logging into Qualtrics. Our support staff contacted Qualtrics support; they are having some issues with their data centers and their top priority is to get logins restored. We will update this notice as soon as more information is available.
The Qualtrics service will undergo a maintenance update.
Update: The issue has been resolved by the vendor. Please contact the ITS Help Desk if you experience any further problems using this service.
Original Notice: The Qualtrics survey tool at https://uiowa.qualtrics.com is experiencing a data transfer delay that is causing slowness when using the tool. The support team at Qualtrics is working to resolve the issue.
Update: The problems accessing Qualtrics have been resolved. Please contact the ITS Help Desk if you experience any other issues using this service.
Original Notice: We are currently experiencing problems with accessing Qualtrics. ITS support staff are working with the vendor to fix this problem as quickly as possible.
Update: Qualtrics resolved this problem. Please contact the ITS Help Desk if you have any further problems using this service.
Original Notice: Qualtrics has reported issues with one of their data centers. This is causing intermittent issues using the Qualtrics survey tool at https://its.uiowa.edu/qualtrics. A small set of users are having problems logging in and using the survey tools. Qualtrics is working to resolve this as soon as possible.
Update: Qualtrics Support has resolved the problem. Please contact the ITS Help Desk if you continue to experience issues.
Original Notice: We are currently experiencing an issue with new users attempting to access Qualtrics. This issue impacts users authenticating to Qualtrics for the first time in order to create a new account. After authenticating, the user is presented with a blank screen.
Qualtrics Support is aware of this issue, and are working to resolve the problem.
The issues with Canvas are resolved.
Please contact the ITS Help Desk if you have any problems using this service.
Canvas courses are starting to come back online, but are loading slowly. The outage earlier today due to issues with Amazon Web Services in the cloud may not be fully resolved. Amazon has repaired access to existing files in Canvas. Uploading new files to Canvas is not working correctly.
The issues with Qualtrics and Lynda.com are resolved.
This outage is due to issues with Amazon Web Services in the cloud. Other services impacted that are not available are Qualtrics, UI Capture (Panopto) and Lynda.com.
The ICON service is down. Support staff are working to resolve the issue. This notice will be updated once we have more information.
Users on campus are not able to log in to the Qualtrics survey tool at https://uiowa.qualtrics.com. We are working with the vendor to resolve the issue as quickly as possible. This notice will be updated as soon as we have more information.
Users on campus are not able to log in to the Qualtrics survey tool at https://uiowa.qualtrics.com. We are working with the vendor to resolve the issue as quickly as possible. This notice will be updated as soon as we have more information.
ITS is currently experiencing some issues with Qualtrics at this time. Qualtrics Engineers are working to resolve this as quickly as possible.
Some users may get logged in, but will have errors when trying anything. Some users can't log in at all. We will keep this outage update with any new information that is given to us.