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We would expect to update the hardware at least every 3 years. It is possible that circumstances may warrant refreshing before 3 years. The department should be prepared for this contingency. On the other hand, it may not be necessary to refresh the hardware at the end of 3 years. ITS will work with the department in either case to reach an agreement on refreshing hardware.

If departments agree and the application can share the server with other departments’ applications, the cost can be shared among the departments.

ITS will help to make sure that the server you acquire will meet your application requirements, but the hardware vendor and model will be the responsibility of ITS. Any application software licensing will be the responsibility of the customer/department.

ITS will install and setup the application software, but the support of the specific application must be the responsibility of the department. ITS will backup and monitor your application. In case of outages, we will contact the appropriate people in your department and help to restore your service.

Support Articles

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

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Alert History

Start: 
Friday, July 14, 2017 - 6:00am
End: 
Friday, July 14, 2017 - 8:00am
Description

Data center: Information Technology Facility (ITF)
Expected impact on services: none

The F5 LTM system software will be upgraded to stay current with releases, improve reliability, address security issues, and provide new features.

The ITF F5 LTM pair will be upgraded as follows:

  1. Upgrade ITF standby LTM;
  2. Shift services from the ITF primary LTM to the standby LTM;
  3. Upgrade ITF primary LTM;
  4. Shift services from the ITF standby LTM back to the primary LTM.
Last updated: 
Friday, July 14, 2017 - 8:00am
Start: 
Thursday, July 13, 2017 - 5:00pm
End: 
Thursday, July 13, 2017 - 8:00pm
Description

ITS will be upgrading firmware on the Cisco UCS blade server infrastructure in the ITF datacenter. These upgrades will address bugs and security issues, provide new features and allow easier updates in the future.

These environments host ITS-managed VMware and some Hyper-V services in ITF. The infrastructure components have redundant units and connections. No service impact is expected.

Last updated: 
Thursday, July 13, 2017 - 8:00pm
Start: 
Wednesday, July 12, 2017 - 5:00pm
End: 
Wednesday, July 12, 2017 - 7:00pm
Description

ITS will be upgrading firmware on the Cisco UCS blade server infrastructure in the Lindquist Center datacenter. These upgrades will address bugs and security issues, provide new features and allow easier updates in the future.

These environments host ITS-managed VMware services in LC. The infrastructure components have redundant units and connections. No service impact is expected.

Last updated: 
Wednesday, July 12, 2017 - 7:00pm
Start: 
Wednesday, July 12, 2017 - 6:00am
End: 
Wednesday, July 12, 2017 - 8:00am
Description

Data center: Lindquist Center
Expected impact on services: none

The F5 LTM system software will be upgraded to stay current with releases, improve reliability, address security issues, and provide new features. 

The LC F5 LTM pair will be upgraded as follows:

  1. Upgrade LC standby LTM
  2. Shift services from the LC primary LTM to the standby LTM
  3. Upgrade LC primary LTM
  4. Shift services from the LC standby LTM back to the primary LTM
Last updated: 
Wednesday, July 12, 2017 - 8:00am
Start: 
Saturday, July 8, 2017 - 8:00am
End: 
Saturday, July 8, 2017 - 9:00am
Description

Firewall Software Upgrade

Scheduled work: Upgrade software on ITF Data Center Firewalls

Data center(s): Information Technology Facility (ITF)

Expected impact on services: none - failover pair will be used for hitless software upgrade

Start: 
Saturday, June 10, 2017 - 6:00am
End: 
Saturday, June 10, 2017 - 8:00am
Description

Firewall Update

Scheduled work: Replace Lindquist Center Data Center Firewalls

Data center(s): 14 Lindquist Center (LC)

Expected impact on services: Machines behind the LC firewall will experience an outage as this is a hardware replacement

Start: 
Wednesday, June 7, 2017 - 6:00am
End: 
Wednesday, June 7, 2017 - 8:00am
Description

Upgrading the F5 GTM/DNS system software to stay current with releases, improve reliability, address security issues, and provide new features.

The F5 GTM/DNS systems provide the same DNS information. The ITF F5 GTM/DNS system will be upgraded first followed by the Lindquist Center F5 GTM/DNS system. No service impact is expected.

Last updated: 
Wednesday, June 7, 2017 - 8:00am
Start: 
Saturday, April 8, 2017 - 4:00am
End: 
Saturday, April 8, 2017 - 8:00am
Description

ITF Network Switch Work

Scheduled work: Apply microcode to an end of row network switch and replace a failed port on another end of row network switch.

Data center(s): Information Technology Facility (ITF)

Expected impact on services: Network connections to these switches will be out of service for between 15 and 60 minutes. Redundantly connected services will remain network connected. Single network connected servers to the impacted switches will lose connectivity. A complete list of servers affected is available on request.

F5 – Upgrade Chassis System Software

Scheduled work: Upgrade the F5 chassis system software to stay current with releases, improve reliability, address security issues, and provide new features.

Data center(s): Information Technology Facility (ITF) & Lindquist Center

Expected impact on services: No more than one GTM/DNS and one LTM system will be unavailable at any time. No service impact is expected.

Last updated: 
Saturday, April 8, 2017 - 8:00am