This article pertains to non-threatening phone calls. If you're dealing with repeated calls of a threatening and/or harassing nature, please refer to the article found here. As always, in an emergency situation please dial 911 or reach out to the University Police Department at 319-335-5022.

Dealing with SPAM Calls

The Unified Communications team often receives inquires about SPAM/robocaller type phone calls. We understand that these can be a nuisance and can disrupt the work day. Do understand: because of the ability of spoofing numbers, we cannot block incoming telephony traffic because of a couple of calls. However, if there is a specific number that is calling you or a departmental number repeatedly, you can reach out to the Unified Communications team at its-uc@uiowa.edu. We will conduct an investigation and determine what steps can be taken to help assist. Please provide specific numbers, people affected, dates, and times in your inquiry.

Your number/departmental number shows up as SPAM

Telephone carries such as US Cellular, AT&T, or T-Mobile may also block your phone number if they have identified it as SPAM, fraud, or a telemarketer. This can often occur in a call center setting in which the same phone umber is used repeatedly to make outgoing calls.

If you believe that your phone number has been blocked, you can fill out a form at this link to request that your number is unblocked.  When asked for the Service Provider on the form, you can enter:  Lumen

The following website provides strategies to follow avoid having your number labeled as SPAM and blocked. Some of these strategies include:

• Register your number with the major caller ID reputation websites (links above
• Ensure people can reach out if they call back
• Rotate Caller ID so you don't always call out on the same number

Again, please contact us at its-uc@uiowa.edu if further assistance is required.