This article pertains to non-threatening phone calls. If you're dealing with repeated calls of a threatening and/or harassing nature, please refer to the article found here. As always, in an emergency situation please dial 911 or reach out to the University Police Department at 319-335-5022.

Dealing with SPAM Calls

The Unified Communications team often receives inquires about SPAM/robocaller type phone calls. We understand that these can be a nuisance and can disrupt the work day. Do understand: because of the ability of spoofing numbers, we cannot block incoming telephony traffic because of a couple of calls. However, if there is a specific number that is calling you or a departmental number repeatedly, you can reach out to the Unified Communications team at its-uc@uiowa.edu. We will conduct an investigation and determine what steps can be taken to help assist. Please provide specific numbers, people affected, dates, and times in your inquiry.

Your number/departmental number shows up as SPAM

Telephone carries such as US Cellular, AT&T, or T-Mobile may also block your phone number if they have identified it as SPAM, fraud, or a telemarketer. This can often occur in a call center setting in which the same phone umber is used repeatedly to make outgoing calls.

If you believe that your phone number has been blocked, you can fill out a form at this link to request that your number is unblocked. 

The following website provides strategies to follow avoid having your number labeled as SPAM and blocked. Some of these strategies include:

• Register your number with the major caller ID reputation websites (links above
• Ensure people can reach out if they call back
• Rotate Caller ID so you don't always call out on the same number

Again, please contact us at its-uc@uiowa.edu if further assistance is required.