| Technology Consultation |
- Advise employees and departments on current technologies
- Create custom solutions to technology needs
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| Procurement |
- Workstations
- Printers/Scanners
- Additional technologies (e.g. mobile devices, projectors)
- Software applications (governed by university)
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| Software Licensing |
- Maintain accurate inventory of licenses
- Ensure software licenses are valid
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| Workstation and Network Maintenance |
- Operating system and software installations and upgrades
- Configure workstations and software applications as requested
- Properly secure and dispose of hardware when needed
- Attend monthly ITADmin meetings when appropriate
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| Active Directory Administration |
- Oversee AD OU management of user accounts and workstation objects
- Oversee File/Folder security and access
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| Troubleshooting |
- Initial troubleshooting of issues with software applications, computer hardware, printers, and peripherals
- Respond to critical security incidents (in collaboration with IT Security Office)
- Refer unresolved hardware, software, and virus problems to ITS staff
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| High-Level Meeting Support |
- Prepare appropriate technologies for meetings
- Provide end-user technical support for attendees
- Facilitate the use of presentation software
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