Help, Support, and Training

Support and training resources including the ITS Help Desk, SITA group, Lynda.com and more.

Enterprise Service Center (ESC)

Also known as: 
Cherwell
Enterprise Service Center (ESC) is a cloud-based service management solution that helps teams in organizations to implement, automate and upgrade service and support processes.

Gartner

Gartner’s Campus Access gives all students, faculty, and staff unmetered access to published research focused on information technology trends.

ITS Help Desk

The ITS Help Desk provides support for the University community on IT services, technology and software.

Technology Resource Guide

The Technology Resource Guides introduce you to some of the technology resources available at the University of Iowa. The printable handouts provide an overview of the most common technologies and services used by the UI community.