When you change your HawkID password you need to update the password on all devices that you have it saved. Use these instructions to update the password on all devices that you or your HawkID account will become locked out.

Also, these instructions can help fix eduroam network connection issues by removing, also called forgetting, the network profile and reconnecting to the eduroam network.

  1. Enter your device's Settings via the app or gear icon.
    Android Settings Gear Icon

     
  2. Tap on Connections.
    Android tap Connections

     
  3. Tap on Wi-Fi.
    Android tap Wi-Fi

     
  4. Touch and hold on eduroam and then tap Forget network from the menu that appears.
    Android long press eduroam then tap Forget network

     
  5. Reconfigure your wireless network by following the instructions on this ITS support article.

Note: When you change your HawkID password, you'll need to update the password saved on your iPhone, iPod Touch, or iPad in order to access the UI Wireless network.

  1. Go to Settings, then tap on Wi-Fi.
     
  2. Tap the blue "i" at the end of the line after eduroam.
    iOS tap the blue i

     
  3. Choose Forget this Network.
    iOS tap Forget This Network

     
  4. Reconnect to the eduroam network. Follow this guide for walk-through instructions on configuring eduroam to your device.
  1. Click the wireless icon in the upper right corner and click Open Network Preferences... at the bottom of that menu.
    OS X Open Network Preferences...

     
  2. Make sure Wi-Fi is selected on the left and click the Advanced... button
    OSX Advanced Network Preferences

     
  3. Under Preferred Networks, click the eduroam network.
    OS X click eduroam

     
  4. Click the minus (-) button below the box to remove the network then click the OK button.
    OS X click - button

     
  5. Click Okay and Apply in the previous Network window to save the changes. You may also need to turn the Wi-Fi off and back on again to see the change.
    OS X click OK button

     
  6. Reconnect to the eduroam network. Follow this guide for walk-through instructions on configuring eduroam to your device.
  1. Click the Network icon on the lower right corner of your screen.
    Windows 10 click the Networking Icon

     
  2. Then click Network Settings.
    Windows 10 click Networking and Internet settings

     
  3. In the Settings window click Manage Wi-Fi Networks.
    Windows 10 click Manage known networks

     
  4. Click on eduroam.
    Windows 10 click the eduroam network

     
  5. Then click the Forget button.
    Windows 10 click the Forget button

     
  6. Reconnect to the eduroam network. Follow this guide for walk-through instructions on configuring eduroam to your device.
  1. Click the wireless icon in the bottom right corner.
    Windows 8 Wireless Icon

     
  2. Right click on eduroam (for tablets, you may need to tap and hold on the network name).
    Windows 8 Wireless network list

     
  3. Select Forget this network.
    Windows 8 Forget this network

     
  4. Reconnect to the eduroam network. Follow this guide for walk-through instructions on configuring eduroam to your device.
  1. Right-click the Network icon in the taskbar notification area.
    Windows 7 right click Wireless Icon

     
  2. Click Open Network and Sharing Center.
    Windows 7 click Open Network and Sharing Center

     
  3. Click Manage wireless networks.
    Windows 7 click Manage Wireless Networks

     
  4. Right-click the eduroam network and click Remove network. Click OK if prompted to confirm.
    Windows 7 right click Eduroam then click Remote network

     
  5. Reconnect to the eduroam network. Follow this guide for walk-through instructions on configuring eduroam to your device.
Article number: 
102644
Last updated: 
December 1, 2021