Shared Departmental Account Request Form (Faculty and Staff)

Student Organizations Request Form 

Naming Standards for Office 365 Shared Accounts and Resources

If you need to give access to a shared account to an individual, you should contact the account owner for the request.  The account owner should contact their IT Support person or the ITS Help Desk and ask them to add the person to the security group for the account (Healthcare users - see Note below)   This will give the user permissions to access the account. 

Note:  Healthcare users who need to access an Iowa Shared Account, you will need the password for the shared account.  You might be able to be added with your Healthcare id to the security group (the account owner should send an email to requesting this) but this method isn't consistent.  

Adding An Additional Mailbox (Note:  sent items will be put in your personal Sent Items folder.)  

  1. Open Outlook
  2. Click the File tab | select Account Settings | select Account Settings
  3. Select your account and click Change
  4. Click More Settings
  5. Click the Advanced tab
  6. Click Add
  7. Type the account name and click Add
  8. Click Ok to close out

NOTE: Adding a Second Exchange Mailbox in Outlook (Windows) is no longer supported by Microsoft.  

  1. Open
  2. Login with your and HawkID password
  3. Click Outlook
  4. Click the person icon in the top right corner
  5. Choose Open another mailbox
  6. Type the account name and click OK (e.g., helpdesk)
  7. The shared account will display.

Note:  Mac 16.42 has an option to "Use New Outlook" - it is a toggle that you can use to switch back and forth between the old and the new.  The (Use New Outlook) does not currently support Managing an Office 365 Shared Departmental Account. 

  1. Launch Outlook 2016 
  2. Choose Tools | Accounts
  3. Select your account and click the Advanced button.
  4. Select the Delegates tab.
  5. Click the plus (+) sign below the "Open these additional mailboxes" field
  6. Search for the name of the shared account
  7. Select the account name and click Add
  8. Click OK

Outlook for iOS app

  1. Open the Outlook app on your mobile device
  2. Tap the initials in the upper left corner
  3. Tap Settings (gear icon)
  4. Tap Add Mail Account
  5. Tap Add Shared Mailbox
  6. Type the account id (e.g., it-help or studorg-club)
  7. Tap Add Shared Mailbox.   The account will display in Mail Accounts as Office 365 - Delegate Mailbox.


Outlook for Android app

  1. Open the Outlook app on your mobile device
  2. Tap the three lines in the upper left corner
  3. Tap Settings (gear icon)
  4. Tap Add Account
  5. Tap Add a Shared Mailbox
  6. Type the account id (e.g., it-help or studorg-club)
  7. Tap Continue.   The account will display in the mailbox list.


See Email and Calendar on Your Mobile Device for instructions if you don't use the Outlook app. 

Sending a Message from a Shared Account Mailbox in Outlook  In order to send a new message—so that it appears to come from the shared/departmental account

  1. Create a new e-mail message.
  2. Select the Options tab from the Ribbon Tab Bar.
  3. Select the Show From field so that the "From..." header appears in the new message,
  4. Type the shared account in the "From..." field or select the down arrow next to From and select in the account.

The easiest way to send a message from a shared account is to log in to the account using one of the above methods (i.e. through OWA or Outlook).

  1. Once you've logged in to the shared account through your personal HawkID, you're ready to create a message.
  2. Simply click New+ or New Email (OWA). When using Outlook 2016 and editing a new message, click the "FROM:" box and select which mailbox you would like the message sent from (your personal account or the shared account).



If you are having trouble logging in and sending a message with the shared account, your administrator may need to grant you access to the mailbox. Contact your department's IT administrator and request confirmation that your HawkID has been added to the mailbox's security access group.

If you have a shared/dept. account added to your personal Office 365 account as an 'Additional Mailbox', you would need to have your Outlook Registry edited.  Serious problems may occur if the registry is modified incorrectly.  Therefore, we recommend that you contact your IT Support person and they can contact the ITS Help Desk to request instructions on how to modify your registry.   

Note:  If multiple people manage a shared/departmental account, each person would need to have their Outlook registry modified if they want messages sent from that shared/dept. account to go into that account's Sent Items folder instead of their own Sent Items folder?


If you have the shared/dept. account added as a second Exchange account (no longer supported by Microsoft), you must use the account password, the Sent Items will be in that shared account's Sent Items and not your own personal Sent Items.  If you set up the account this way, we are not able to provide support if there are issues because Microsoft does not support this method. 


You may want to set an auto-reply on your shared account so that every person who sends a message to the account receives an email back (e.g., your message was received).

  1. Login to OWA with your Hawkid and password. 
  2. Click the Mail icon.
  3. Click the picture icon in the upper right corner.
  4. Click Open another mailbox.
  5. Type the account name, select it and press Enter.
  6. Click Open.
  7. Click the Settings (gear) icon.
  8. Select Autoreplies.
  9. Fill in the necessary information and click OK.


If you want your primary account and shared account to be displayed in the same window on OWA (Office 365 Web App):

  1. Login to OWA and select Outlook.
  2. Right click on "Folders" on the left hand side of the window directly above your inbox.
  3. From the dropdown window, select "Add shared folder...".
  4. A new window will pop up with a search bar and an "Add" button. Type in the name of your shared account and press Enter.
  5. You should see your mailbox come up, select it and click the "Add" button.
  6. Your new shared mailbox should appear below your main account. You can expand it display the shared account Inbox and other folders.
Article number: 
Last updated: 
October 29, 2020