The use of words such as “will” or “shall” indicate a strong preference and/or expectation. However, nothing listed below is so absolute that it couldn't be altered and still result in a successful partnership. For sure, some items would require more “convincing” than others.
Finally, much of what is documented below is applicable to LC14, ITF, and EMRB 74. However, in the Research rows at ITF and at EMRB 74, there are significant differences requiring that configurations in those spaces be more conversation/project based.
The co-location service at Iowa will be most effective if based on the concept of a partnership. There should be an honest, concerted and intentional effort, which ITS Core IT Facilities will take the lead on, toward collaboration with potential colocation partners – the deep, respectful and trusting type of collaboration that will make most of what’s written here seem self-evident.
I. Core IT Facilities expects the following:
- Our standard cabinet will be installed and grounded.
- Our standard PDUs will be installed, configured, and managed as the rest of the production room is done. This infrastructure shall be the source of all power for devices in the cabinet. For example:
- No UPS devices are to be used in these cabinets
- No power strips powered from outlets on ITS provided PDUs are to be installed.
- Our standard KVM infrastructure will be provided in each cabinet.
- Serial based KVM connections are available upon request
- We anticipate a limited number of single power supply devices, these will be handled using our standard transfer switch. We hope to limit those devices to a minimum number of cabinets.
- Power use will not exceed 5 kW per cabinet – Core IT Facilities will monitor and manage that limitation. EMRB 74 and Research rows at ITF are exceptions to this rule.
- PDU and KVM network connectivity will follow ITS standard practices
- Connectivity to PDU and KVM infrastructure will use active directory enabled groups to manage access rights.
- With the exception of EMRB 74, there is a strong preference to limit physical access to the data centers to escorted access only. We have tools and processes that reduces the impact of this restriction.
II. Colocation Partner and ITS Core IT Facilities collaboration expectations:
- Core IT Facilities will schedule and meet with the colocation partner to plan the move
- For first time co-location partners, this might involve a couple meetings to get all the details nailed down
- Even for existing partners, there is an expectation of advance planning and notification
- OneIT Data Center and Server Consolidation processes shall be followed, which includes analysis to determine if virtualization or an existing service is an option. OneIT staff are willing, with some time limitations applicable, to jointly work with colocation partners to help virtualize or shift to an existing service instead of co-locating a physical server.
- Devices that can’t be virtualized shall be rack mountable.
- Devices will be taken out of existing cabinets and installed in ITS provided cabinets. Positioning devices within the cabinet will be a collaborative effort, except that all above requirements are adhered to.
- The Core IT Facilities Rack & Stack (R&S) group will either perform or direct the mounting, cabling, labeling and documenting of all devices added to colocation cabinets. Collaboration with the colo-partner in accomplishing this phase is welcome and expected.
- Secure (restricted access) storage for spare parts, tools, even full systems is available at ITS enterprise data centers. For large volume, short-term storage needs, arrangements are necessary.
III. Ongoing support and management processes and expectations:
- Additions and removal of devices to/from cabinets shall follow the above two sections of expectations.
- ITS Core IT Facilities has developed and documented a Remote Hands service and process for enterprise, multi-tenant data centers. The Rack & Stack group within ITS Core IT Facilities has been highly successful in working with ITS Research Services and co-location partners on a documented and pre-defined process to perform computing system problem investigations, parts change-outs, and upgrades that require hands-on access.
- ITS Core IT Facilities has developed a Data Center Guide Service (DCGS) and process for enterprise, multi-tenant data centers. DCGS is intended to responsively accommodate emergency, unplanned data center visits by co-location partners on a 24 hours a day by 7 days a week basis.
- The Information Technology Facility (ITF) operations team has a documented Shipping & Receiving process, including tracking and notification, to receive and ship equipment. The address is 2263 Old Farmstead Road, Coralville, Iowa 52241. Please make prior arrangements so we can be prepared and looking for your shipment.
- Communication as a heads up to ITS Core IT Facilities Rack & Stack (R&S) group when troubleshooting issues is helpful and a good thing. We want to know when you are experiencing issues so we can be prepared to assist. If the colo-partner has access to the facility, and troubleshooting involves any alteration to infrastructure noted in the above two sections, ITS R&S group involvement is required.
- Colo-partners that have been granted electronic access to ITS enterprise data centers shall not escort individuals (UI or Vendor) that don’t already have authorized electronic access, without prior approval from Core IT Facilities staff.