NOTE: We recommend that you have first installed the latest OS updates for your mobile device. To check for software updates on an Android or iOS follow the steps below. (Note: steps may vary per device).

For iOS:

1. Open Settings
2. Go to 'General'

3. Go to 'Software Update'

4. This page will prompt you to update your software or it will tell you that you are up to date and which version you currently are running.

For Android:

1. ​Open Settings
2. Scroll down to 'About phone' or 'About device' and tap it. Note: This step may not exist on all android devices.
3. Tap 'System Update' or 'Software Update'
4. Tap 'Scan for new updates'   
5. Download and install any necessary updates

1. Tap Settings.
2. Tap Mail
3. Tap Accounts
4. Tap Add Account.
5. Tap Microsoft Exchange 
6. In the Email Address field, type your HawkID@uiowa.edu.
7. Enter a description for your account (e.g., Microsoft 365).
8. Tap Next.
9. When prompted, tap Sign In
10. Enter your HawkID password in the Password field.
11. Tap Log In. 
12. You will be prompted to complete the login using DUO     
13. If you are prompted about "are you trying to sign in with Apple...." choose Yes.
14. Choose which items (email, calendar, contacts, etc.) you want to sync between your account and your iOS device.
15. Tap Save.

1. Tap Settings.
2. Tap Passwords & Accounts
3. Tap Add Account.
4. Tap Microsoft Exchange 
5. In the Email Address field, type your HawkID@uiowa.edu.
6. Enter a description for your account (e.g., Microsoft 365).
7. Tap Next.
8. When prompted, tap Sign In
9. Enter your HawkID password in the Password field.
10. Tap Log In. 
11. You will be prompted to complete the login using DUO     
12. If you are prompted about "are you trying to sign in with Apple...." choose Yes.
13. Choose which items (email, calendar, contacts, etc.) you want to sync between your account and your iOS device.
14. Tap Save.

As of April 20, 2020, basic authentication is turned off for NEW Microsoft 365 accounts. You will need to use DUO to connect to the account and you may need to use a different application (Outlook app is the recommended app) or upgrade your phone to a newer OS

1. Tap Settings.
2. Tap Mail (or Mail, Accounts, Calendars depending on your iOS version)
3. Tap Accounts (iOS 10.x only)
4. Tap Add Account.
5. Tap Exchange (or Microsoft Exchange depending on your iOS version)
6. Enter your email address (jane-doe@uiowa.edu) in the Email address field.
7. Enter your HawkID password in the Password field.
8. Enter a description for your account (e.g., Microsoft 365).
9. Tap Next.
10. When prompted, tap "Enter settings manually"
11. Type the server name: outlook.office365.com
12. Leave the domain field blank.
13. Enter your HawkID@uiowa.edu in the username field.
14. Enter your HawkID password.
15. Tap Next.
16. Choose which items (email, calendar, contacts, etc.) you want to sync between your account and your iOS device. Tap Save.

You will need to use DUO to connect to the account and you may need to use a different application (Outlook app is the recommended app) or upgrade your phone to a newer OS

1. Tap Settings
2. Tap Add Account (or Add Another Email Account if you already have an account added)
3. Tap Exchange and Microsoft 365
4. Type your HawkID@uiowa.edu
5. Tap Next
6. Type your HawkID password
7. Tap Log In
8.  If you have Two-Step Login with Duo Security, you will be prompted to complete login using Duo.
9. If prompted with "Email needs access to this phone" prompt, tap Accept
10. If prompted with "Phone Administrator" prompt, tap Activate
11. When prompted with "Your account is ready to go", tap Done.

You will need to use DUO to connect to the account and you may need to use a different application (Outlook app is the recommended app) or upgrade your phone to a newer OS

Android 9.x

1. Choose Settings and Add Account
2. Type your HawkID@uiowa.edu in the username field
3. Tap Manual
4. Tap Exchange
5. Type your HawkID password
6. If you are asked to save your password, tap Save
7. If you are prompted to allow redirect, tap OK.
8. If you are prompted for a certificate, tap Yes
9. In the Server field, type outlook.office365.com
10. Tap Activate.
11. Tap Next
12. If you are prompted to “Allow to access calendar” tap Yes

The account will now be setup – you can open the Google app and find your account

Android 8.x 

1. Tap the Email icon.
2. Tap Settings (gear icon)
3. Tap Add Account.
4. Select Exchange.
5. In the Email Address field, type your HawkID@uiowa.edu
6. In the Password field, type your HawkID password.
7. Tap Sign in.
8. At the "Apply security settings?" prompt, tap Apply. 
9. Tap Done
10. Tap Done to finish setting up the account.