The ESC self-service portal can be access by going to https://service.uiowa.edu/ and logging in with your HawkID and password

More information on navigating the ESC self-service portal can be found at in both our Enterprise Service Center Self-Service Portal Quick Reference Guide and our Enterprise Service Center Self-Service Portal Navigation document.

When you interact with IT Support via the Enterprise Service Center (ESC) portal, you will receive email notifications from ui-service@uiowa.edu

You will receive email notifications when a ticket is opened, closed, when a support team adds notes or troubleshooting information, or if they ask you a question to obtain further information.  If a note is added to your ticket this will be visible within the email notification as well as in the self-service portal within the actual ticket.

You are not able to unsubscribe from the email notifications that come from ESC.  A work around would be to setup an email rule to either automatically delete the message or route them to a different folder.  More information on how to setup email rules can be found here: https://its.uiowa.edu/support/article/1056

To add a note to your ticket or communicate with IT Staff, login to the ESC self-service portal and go to your ticket by either clicking the ‘My Tickets’ tab in the top menu or by going to the ‘My Ticket’ section on the main home screen.

Click the ‘Add Comment’ button to add a note to your ticket that will then be sent to the IT support person working on your request

To view a note on your ticket, login to the ESC self-service portal and go to your ticket by either clicking the ‘My Tickets’ tab in the top menu or by going to the ‘My Ticket’ section on the main home screen.

If you have a note or email associated with the ticket, both would be under the corresponding tabs (notes, emails)

To view a note on your ticket, login to the ESC self-service portal and go to your ticket by either clicking the ‘My Tickets’ tab in the top menu or by going to the ‘My Ticket’ section on the main home screen.

In the ‘My Tickets’ area, you will see the status of your request under the ‘Status’ column.

If you open a ticket, the ‘Status’ is displayed on the right-hand side.

Once you are in your ticket, you can add an attachment by either clicking on the paper clip icon or by going to ‘Attach’ in the menu bar.