If you think your department would benefit from Extended Technical Support service, we will work with you to create a custom solution for your technology needs.
Common steps in implementing Extended Technical Support:
- Conduct an evaluation of your department's current information technology
- Formulate a plan for current and future technology needs
- Evaluate the amount of technical support needed
- Begin the hiring process
- Submit proper forms
Depending on departmental need, it may not be necessary to hire a full-time technologist. In these cases, a technologist will be shared between departments. As a result, a single department will pay only a percentage of the technologist's salary based on the amount of workstations serviced.
Contact the ITS Extended Technical Support at ets-lt@uiowa.edu for more information.