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Accessing your storage

LSS Shares are accessible by mounting them on your computer on campus or off campus while connected to the UI VPN . How to mount an LSS share on your computer Windows Map network drive , use the server and path provided when your share was...
Service: 
Large Scale Storage (LSS)
Article number: 
118736
Last updated: 
May 20, 2022

Requesting Skype for Business Enterprise Voice

Please note, the following instructions are not intended for University of Iowa Health Care employees. If you are a University of Iowa Health Care employee needing assistance, please contact the HCIS Help Desk . To request Skype for Business...
Service: 
Microsoft Skype for Business
Article number: 
118661
Last updated: 
January 13, 2023

How do I install the Microsoft Planner app?

Windows and Mac Desktop users should use the online Planner app by signing into your O365 account (Microsoft has not indicated if a desktop client will be available in the future). iOS Follow the steps below to download the app. Learn more about...
Service: 
Microsoft Planner
Article number: 
118241
Last updated: 
November 2, 2022

How do I get started with Microsoft Planner?

New to Microsoft Planner and not sure where to start? This support article will provide you with some tips and resources to get you going in no time. Ready to start using Planner? Follow this Microsoft quick start to get you up and running quickly...
Service: 
Microsoft Planner
Article number: 
118231
Last updated: 
March 18, 2020

What is Microsoft Planner?

Microsoft Planner is a web-based tool designed for a group of people within an organization to work together to organize their plans, teamwork and tasks for project/task management. Team members can create a plan, build a team, assign tasks, and...
Service: 
Microsoft Planner
Article number: 
118226
Last updated: 
March 19, 2020

OneDrive for Business Best Practices

OneDrive for Business:  OneDrive for Business is part of Office 365. It is cloud storage for storing YOUR files and occasional collaboration. Think of it as your Home Drive in the cloud. It is available from anywhere, backed up through versioning...
Service: 
OneDrive for Business
Article number: 
117881
Last updated: 
April 2, 2021

How do I create a channel?

To create a channel: By default, every team gets a General channel, which is a good channel to use for announcements and information the whole team needs. To add more channels: Select ***More options next to the team name. Select Add channel. Enter...
Service: 
Microsoft Teams
Article number: 
117366
Last updated: 
December 19, 2019

How do I create a new team?

To create a new team: In Microsoft Teams, click on Teams on the left hand column. Click Join or create a team at the bottom. Mouse over 'Create a team' and then click Create team . Click Other. Under 'Team name,' type in the name you would like to...
Service: 
Microsoft Teams
Article number: 
117361
Last updated: 
July 23, 2021

Installing FileMaker via Software Center / Self Service

NOTE: If you are from College of Medicine, UIHC or other Health Care domain user, provide your proof of license to the Health Care Help Desk for your install. NOTE: The FileMaker Administration team recommends that you restart your computer BEFORE...
Service: 
FileMaker Hosting and Administration
Article number: 
117336
Last updated: 
July 25, 2022

How do I obtain the Teams desktop and mobile app?

If you plan to use Microsoft Teams, we recommend you download the Teams desktop and/or mobile app. The app will give you full functionality, and allows you to constantly monitor Teams activity and receive notifications. Most Managed UI computers...
Service: 
Microsoft Teams
Article number: 
117291
Last updated: 
November 19, 2020
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Contact Us

Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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