The Virtual Desktop service provides remote access to many University-licensed Windows applications from anywhere and without having to obtain and install the software on your own computer. Instead, you need only install the Citrix Workspace App, which allows you to make a remote connection to applications that are running in the datacenter. Nearly all platforms are supported, including Windows, Mac OS, Linux, iOS, Android and others. Virtual Desktop applications are available for use from both on-campus and off-campus (Some software is restricted to use only from an on-campus location due to licensing restrictions).
Note: For security reasons, ITS requires using the UI Anywhere VPN when connecting to Virtual Desktop from off-campus. For instructions on downloading and installing the VPN client, see the UI Anywhere VPN support center.
General Support Information
Past 90 Days
This problem has been resolved by support staff. Please contact the ITS Help Desk if you have any further issues with this service.
The Virtual Desktop service is currently experiencing an outage. This includes access through Citrix Receiver and https://virtualdesktop.uiowa.edu.
Planned Virtual Desktop Maintenance. Existing Virtual Desktop connections will not be affected. However, new connections will not be possible for a short time within the 2 hour maintenance window.
ITS support staff will be performing an upgrade to the Virtual Desktop (Citrix) service on Thursday, May 26, 2016 from 5:00am to 8:00am. The service will be unavailable during the upgrade.