Note: Starting March 27, 2020, you will see the following message when launching Outlook 2016 from Virtual Desktop: "In order to conserve licenses for Virtual Desktop, please run Outlook via the web or directly on your computer. See https://its.uiowa.edu/office365email"
The Virtual Desktop service provides remote access to many University-licensed Windows applications from anywhere without having to obtain and install the software on your own computer. Instead, you need only install the Citrix Workspace App, which allows you to make a remote connection to applications that are running in the datacenter. Platforms supported include Windows, Mac OS, Linux, iOS, Android and others. Virtual Desktop applications are available for use from both on and off-campus. Some software is restricted to use only from an on-campus location due to licensing restrictions.
For security reasons, VPN is required when connecting to Virtual Desktop from off-campus. For instructions on downloading and installing the VPN client, see the VPN support center.
General Support Information
Past 90 Days
The issue has been resolved.
There are issues logging into services such as ICON, Wiki, Employee Self-Service, Clarity Connect (call center phone systems across campus), Virtual Desktop, MAUI, MyUI, Duo two-step login, Zoom, Cherwell, and eduroam. ITS staff are investigating.
During the maintenance window users will be unable to initiate new Virtual Desktop sessions. Sessions active prior to the maintenance window will be unaffected.
Virtual Desktop will undergo maintenance.
Sessions beginning before 7PM should not be interrupted by the maintenance, but sessions starting between 7PM and 8PM may not work.
This issue has been resolved.
Users may experience issues launching applications in the Virtual Desktop service. ITS is currently investigating the issue.
Virtual Desktop will be upgraded. Service disruption is expected to be minimal.
Active Virtual Desktop sessions will not be affected, but for a short period of time (3-5 minutes) new sessions will not start. If this occurs, please try again after 10 minutes.
The issue has been resolved.
Virtual Desktop is not displaying available applications. ITS is investigating the issue.
Virtual Desktop now requires the VPN from off campus.
This problem has been resolved by support staff. Please contact the ITS Help Desk if you have any further issues with this service.
The Virtual Desktop service is currently experiencing an outage. This includes access through Citrix Receiver and https://virtualdesktop.uiowa.edu.
Planned Virtual Desktop Maintenance. Existing Virtual Desktop connections will not be affected. However, new connections will not be possible for a short time within the 2 hour maintenance window.
ITS support staff will be performing an upgrade to the Virtual Desktop (Citrix) service on Thursday, May 26, 2016 from 5:00am to 8:00am. The service will be unavailable during the upgrade.