Fees
There is no charge for use of this service.

Network Services provides telephone service throughout The University of Iowa's main and Oakdale campuses, Residence Services, and University Apartments. We also integrate with the Public Switched Telephone Network to make services available to off-campus locations. This does not apply to the UIHC telephone system. For UIHC help please call 6-3522

Getting Help

Service Requests 

  • New Service or Changes to Existing Service: 
    • Questions call: 335-2945
  • Submit Inter-Departmental requisition to: 
  • Request Repair or Report a Problem: 335-2949 
  • Online Repair Form

General Information

  • Voice: 335-2945
  • Fax: 335-2951

Billing Information

Billing is handled through the TNSConnect System

Directory Assistance (University Information Only)

  • On Campus: Dial 0

Directory Assistance - Off Campus (Also see Directory Assistance On-line)

  • Off-Campus: 335-3500
  • Hospital Information: 356-1616

UIHC Telecommunications Services

  • Call: 356-1915
  • Repair: 356-3522

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.

There is currently no planned maintenance.

Past 90 Days

Color bar indicators flow left to right, from oldest to most recent status.

Alert History

Start: 
Monday, March 20, 2017 - 7:00pm
End: 
Monday, March 20, 2017 - 7:15pm
Description

UPDATE: The issues with the telephone system have been resolved. Please contact the ITS Help Desk if you continue experiencing issues. 

INITIAL POSTING: The University is currently experiencing an issue with the telephone system. Campus phone numbers are not able to connect to phone numbers outside of the University. Additionally, outside phone numbers are not able to connect to campus numbers. ITS technicians are working to resolve the issue and this posting will be updated with any additional information.

Last updated: 
Monday, March 20, 2017 - 7:23pm
Start: 
Tuesday, March 7, 2017 - 8:00am
End: 
Tuesday, March 7, 2017 - 9:00am
Description

Update:  The problems with the university telephone system are fixed.  Please contact the ITS Help Desk if you have any further problems with this service.

Original Notice:  There are problems with the university telephone system receiving incoming calls from off campus.  ITS support staff are working to resolve this problem.  We will update this notice as soon as more information is available.

Last updated: 
Tuesday, March 7, 2017 - 9:05am
Start: 
Tuesday, October 4, 2016 - 9:45am
End: 
Tuesday, October 4, 2016 - 10:45am
Description

The University telephone system is currently not receiving incoming calls from off campus. Outside callers receive a fast busy signal. Outgoing and local campus calls are unaffected.

 

Last updated: 
Tuesday, October 4, 2016 - 10:50am
Start: 
Sunday, September 25, 2016 - 5:00am
End: 
Sunday, September 25, 2016 - 6:00am
Description

Phone switches on campus will undergo planned maintenance. During this maintenance window, the phones located in the following buildings will be down:  

  • Carver Hawkeye Arena
  • Dental Science
  • Hospital Parking Ramps 1,2,3
  • Hospital Parking Lot 75
  • Kinnick Stadium
  • Recreation Building
  • Water Plant
  • West Campus Transportation Center 

Please call the ITS Help Desk at 319-384-HELP to report any phone issues after the maintenance is complete. 

Start: 
Wednesday, September 21, 2016 - 10:15am
End: 
Wednesday, September 21, 2016 - 10:30am
Description

There is a problem with the campus telephone system.

The result of this problem is that calls between off-campus numbers (i.e. cell phones, residential and business numbers not associated with the University of Iowa) and campus numbers are not connecting consistently. Phone calls between campus land lines and Skype for Business telephony are also affected.

We will update this notice as soon as more information is available.

Last updated: 
Wednesday, September 21, 2016 - 10:35am
Start: 
Thursday, August 11, 2016 - 2:30pm
End: 
Thursday, August 11, 2016 - 7:00pm
Description

Campus phones including Skype for Business phones, are not able to make or receive calls consistently.  The earlier report that this issue was fixed, was not correct.

We will update this notice as soon as more information is available.

Last updated: 
Thursday, August 11, 2016 - 7:03pm
Start: 
Thursday, August 11, 2016 - 2:30pm
End: 
Thursday, August 11, 2016 - 2:45pm
Description

Campus phones are not able to make or receive calls consistently.

We will update this notice as soon as more information is available.

Last updated: 
Thursday, August 11, 2016 - 2:45pm
Start: 
Tuesday, August 9, 2016 - 2:00pm
End: 
Tuesday, August 9, 2016 - 6:00pm
Description

There is a problem with the campus telephone system.

The result of this problem is that calls between off-campus numbers (i.e. cell phones, residential and business numbers not associated with the University of Iowa) and campus numbers are not connecting consistently. Phone calls between campus land lines and Skype for Business telephony are also affected.

We will update this notice as soon as more information is available.

Last updated: 
Tuesday, August 9, 2016 - 6:55pm