Fees
There is no charge for use of this service.

Network Services provides telephone service throughout The University of Iowa's main and Oakdale campuses, Residence Services, and University Apartments. We also integrate with the Public Switched Telephone Network to make services available to off-campus locations. This does not apply to the UIHC telephone system. For UIHC help please call 6-3522

Getting Help

Service Requests 

  • New Service or Changes to Existing Service: 
    • Questions call: 335-2945
  • Submit Inter-Departmental requisition to: 
  • Request Repair or Report a Problem: 335-2949 
  • Online Repair Form

General Information

  • Voice: 335-2945
  • Fax: 335-2951

Billing Information

Billing is handled through the TNSConnect System

Directory Assistance (University Information Only)

  • On Campus: Dial 0

Directory Assistance - Off Campus (Also see Directory Assistance On-line)

  • Off-Campus: 335-3500
  • Hospital Information: 356-1616

UIHC Telecommunications Services

  • Call: 356-1915
  • Repair: 356-3522

Current Status

There are currently no alerts.

Maintenance

ITS publishes information on planned service availability. This includes events occuring over the next 7 days.

There is currently no planned maintenance.

Past 90 Days

Color bar indicators flow left to right, from oldest to most recent status.

Alert History

Start: 
Sunday, September 25, 2016 - 5:00am
End: 
Sunday, September 25, 2016 - 6:00am
Description

Phone switches on campus will undergo planned maintenance. During this maintenance window, the phones located in the following buildings will be down:  

  • Carver Hawkeye Arena
  • Dental Science
  • Hospital Parking Ramps 1,2,3
  • Hospital Parking Lot 75
  • Kinnick Stadium
  • Recreation Building
  • Water Plant
  • West Campus Transportation Center 

Please call the ITS Help Desk at 319-384-HELP to report any phone issues after the maintenance is complete. 

Start: 
Wednesday, September 21, 2016 - 10:15am
End: 
Wednesday, September 21, 2016 - 10:30am
Update

This problem has been resolved.

Please contact the ITS Help Desk if you have any problems using this service.

Description

There is a problem with the campus telephone system.

The result of this problem is that calls between off-campus numbers (i.e. cell phones, residential and business numbers not associated with the University of Iowa) and campus numbers are not connecting consistently. Phone calls between campus land lines and Skype for Business telephony are also affected.

We will update this notice as soon as more information is available.

Last updated: 
Wednesday, September 21, 2016 - 10:35am
Start: 
Thursday, August 11, 2016 - 2:30pm
End: 
Thursday, August 11, 2016 - 7:00pm
Update

ITS support staff have tested and verified that this problem is resolved for all users.

Please contact the ITS Help Desk if you continue to have problems with this service.

Description

Campus phones including Skype for Business phones, are not able to make or receive calls consistently.  The earlier report that this issue was fixed, was not correct.

We will update this notice as soon as more information is available.

Last updated: 
Thursday, August 11, 2016 - 7:03pm
Start: 
Thursday, August 11, 2016 - 2:30pm
End: 
Thursday, August 11, 2016 - 2:45pm
Update

This problem has now been resolved.

Please contact the ITS Help Desk if you have any problems with this service.

Description

Campus phones are not able to make or receive calls consistently.

We will update this notice as soon as more information is available.

Last updated: 
Thursday, August 11, 2016 - 2:45pm
Start: 
Tuesday, August 9, 2016 - 2:00pm
End: 
Tuesday, August 9, 2016 - 6:00pm
Update

This problem has been resolved.

Please contact the ITS Help Desk if you experience any further problems with the telephone system.

Description

There is a problem with the campus telephone system.

The result of this problem is that calls between off-campus numbers (i.e. cell phones, residential and business numbers not associated with the University of Iowa) and campus numbers are not connecting consistently. Phone calls between campus land lines and Skype for Business telephony are also affected.

We will update this notice as soon as more information is available.

Last updated: 
Tuesday, August 9, 2016 - 6:55pm