Service status history
[Closed] Service Announcement
On Feb. 2, 2026, the Enterprise Service Center (ESC) Self Service customer portal will be upgraded to a new platform. This change, moving from Cherwell to Halo, will impact UI Health Care and campus users who submit requests for IT services or issues. A video tutorial of the new system will be available in the self-service portal, but it is similar to the existing site, and the URL will not change.
[Closed] Planned Maintenance - Campus Data Network Connectivity, Multiple Buildings
ITS will be upgrading the fiber connections to BB and BBE. There could be an outage for less than five minutes.
[Closed] Service Degradation - Multiple Services
An issue has been identified with the backend network equipment supporting wireless services on the east side of campus. Wireless connectivity is currently unstable and may experience intermittent disruptions. NES engineers are engaging our vendor(s) for Priority 1 support.
[Closed] Service Degradation - Large Scale Storage (LSS)
ITS Research Services is aware that users are having issues accessing lc-rs-store21.hpc.uiowa.edu and are working to resolve the issue.
[Closed] Planned Maintenance - Clickers
During the maintenance window, Top Hat may be unavailable and visitors will see a maintenance page. Any educator who has made an assignment due during or shortly after the maintenance window should consider changing the due date/time so that students have adequate time to complete them.
[Closed] Planned Maintenance - Multiple Services
ITS Enterprise Infrastructure will be patching network switches in the Lindquist Center data center as part of January's infrastructure day. These patches are to address problems that were identified back in October. The patches will require reboots of the switches that will result in the following Research Services systems having a 10-15 minute network outages over the course of the maintenance window.
Argon HPC:
Impact will be specifically to access LSS shares or running jobs from the impacted LSS shares below.
IDAS
Large Scale Storage:
lc-rs-storage12.hpc.uiowa.edu
lc-rs-storage13.hpc.uiowa.edu
[Closed] Planned Maintenance - Data Center Operations & Services
The Top of Rack (TOR) network switches in the Lindquist Center (LC) Room 14 datacenter will be upgraded.
The Data Center Hosting team has identified devices lacking network redundancy at the TOR level. Those device systems/service owners have been contacted in a separate email, including a meeting invitation (and expectation) to attend the Infrastructure Day bridge event on Saturday morning.
For devices with TOR or alternate networking redundancy at the device level, there will be no interruption of service.
[Closed] Planned Maintenance - Linux Software Mirrors
Due to backend storage being unavailable, the mirrors service will be offline during Infrastructure Day
[Closed] Service Degradation - High Performance Computing
ITS Research Services is aware of issues with data.hpc.uiowa.edu which is resulting in users unable to mount Argon home drives on Windows or Mac. HPC engineers are investigating.
[Closed] Planned Maintenance - Multiple Services, Buildings
Network Engineering Services will be upgrading the campus wired infrastructure. During this upgrade, wired and wireless connectivity will be down.