Fees
There is no charge for use of this service.

A firewall is similar to a security system which protects your computer from the outside world and others on your network. It filters incoming Internet traffic while allowing you (and those behind your firewall) to communicate with the Internet.  The firewall can help protect your computer from unauthorized users accessing your system by only allowing requests you made to enter your computer.

A firewall is very important in securing your computer. It can help to prevent certain types of viruses from infecting your computer as well as prevent hackers from gaining access to your system.

ITS Help Desk Support Statement

The ITS Help Desk offers limited support for firewalls.  We offer support for OS X and Windows built-in firewalls, but we cannot answer questions on how to configure, install or troubleshoot 3rd party firewalls.

Support Articles

General Support Information

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

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Alert History

Start: 
Sunday, October 13, 2019 - 4:30am
End: 
Sunday, October 13, 2019 - 7:00am
Description

Scheduled work:  An end of row switch has experienced failed ports.  The switch will be rebooted and if necessary replaced with a spare. The switch in question is located at the south end of row BA.  Impacted cabinets and device owners will be communicated with in a separate, more focused communication.

Data center(s): Information Technology Facility (ITF)

Expected Duration: 90 minutes total (4:30 AM - 6:00 AM)

 

Scheduled work: Move research network links at ITF from over-subscribed cards to line-rate cards:

  • link to each of 2 research firewalls
  • 1 link in LC<>ITF 2x10G agg link

Data center(s): Information Technology Facility (ITF)

Expected impact on services:  No impact is expected because the firewalls should fail-over seamlessly and the LC<>ITF agg link should remain up at 1x10g

Expected Duration: 1 hour total (6 AM - 7 AM) 

Last updated: 
Sunday, October 13, 2019 - 7:00am
Start: 
Saturday, May 19, 2018 - 9:00am
End: 
Saturday, May 19, 2018 - 10:00am
Description

Firewall Update

Scheduled work: Critical patches for the campus firewalls will be installed.

Data center(s): 14 Lindquist Center (LC)

Expected impact on services: The firewalls are in failover pairs so no outage is expected.

 

Services
Last updated: 
Saturday, May 19, 2018 - 10:00am
Start: 
Saturday, May 19, 2018 - 7:00am
End: 
Saturday, May 19, 2018 - 8:00am
Description

Firewall Update

Scheduled work: Critical patches for the campus firewalls will be installed.

Data center(s): Information Technology Facility (ITF)

Expected impact on services: The firewalls are in failover pairs so no outage is expected.

Services
Last updated: 
Saturday, May 19, 2018 - 8:00am