Welcome back! As you settle into a new semester, here are some updates and resources you may have missed:
Hybrid meeting resources
Check out this helpful guide containing tips for running more effective hybrid meetings.
More and more departments on campus are adopting Microsoft Teams for their collaboration needs. Teams is an online collaboration hub for teamwork integrated with your Office 365 account. This app helps you and your team have real-time conversations using chat or video meetings, securely share and collaborate on files, and work on projects with others at the University of Iowa.
Tip: If one person in your meeting will be joining remotely, we recommend every participant join the meeting with a laptop with video turned on, device muted, and use the room-based audio. Doing this makes it easier for the remote person to see and hear everyone. It also makes it easier for everyone to collaborate on documents in real-time during the meeting.
OneDrive features to be added to UI-managed computers end of September
To improve your remote work experience, new OneDrive features will be added to your university-managed machine on Tuesday, September 28: Automatic sign-in and Files On-Demand. If you are already using OneDrive, great! You shouldn’t notice any major change. If not, we recommend familiarizing yourself with it by visiting the OneDrive hub page.
Kaltura migration to UICapture
After reviewing Kaltura's usage data over the past few years, consulting with multiple governance and advisory groups, and conducting a review of technical requirements with several Kaltura users, it was found that features in UICapture (Panopto) can provide similar functionality. On December 28, 2021, the University of Iowa will shut down the central Kaltura service. Video content currently located in Kaltura will be migrated to UICapture over the fall 2021 semester. For more information, check out Kaltura Migration to UICapture.
We recently upgraded campus to the newest version of wireless. Because of these improvements, you may be asked to re-authenticate to eduroam on your various devices. If you can’t get connected, you may need to “forget” the networks and connect again. These handy instructions will walk you through how to forget the network and get you back on eduroam.
If you have questions or issues connecting to eduroam, don’t hesitate to contact the ITS Help Desk.
Zoom updates and minimum required client version
Zoom frequently releases updates that bring new features and enhancements. To take advantage of these updates, you will be prompted to update your Zoom client (if on version 5.4 or earlier) when you attempt to host or join a meeting starting September 14. You can also check for updates manually before then.
Duo Mobile app
Have you switched to the Duo Mobile app yet? It’s easier, faster, and more secure than getting a text or phone call when finishing your logins. Plus, it saves the university money. Here are instructions on how to switch to the app.
Have an Apple Watch? Duo now supports login requests from an Apple Watch, making your login even easier.
Over the summer, LinkedIn Learning added several new videos and courses on a variety of new topics. If you haven’t checked it out in a while, we encourage you to log in and take a look at the robust catalog of videos.
It’s always a good idea to take a few minutes and revisit some of the IT support options available to you. How do you get support? Let’s review:
- Reach out to your friendly IT support person provided by Extended Technical Support (ETS). You can easily find the IT professional(s) that provides technical support for your area.
- Service and support articles are available to help you 24/7. With over 1,200 articles on common tech topics (like how to download Microsoft Office on personal devices or how to connect to eduroam) chances are you’ll find the answers to your questions by searching the ITS website.
- Contact the ITS Help Desk via phone, email, live chat, and walk-in.
- Check out the IT Service Alerts page to view the current status of major tools and services as well as planned IT activities.