Microsoft Teams is your central hub for many of the Office 365 products with an emphasis on teamwork. It is an app that helps you and a team have real-time conversations using chat or video calls, securely share and collaborate on files, and attend meetings or plan projects with others at the University of Iowa using the various built-in and add-on collaboration tools. Teams has native access to many of your Office 365 apps including your Outlook Calendar, OneDrive, and OneNote. Additionally, there is integration with other Office 365 apps such as Word, Excel, and PowerPoint.
Have a question about Microsoft Teams, or one of its features? Check out the Microsoft Teams Help Center, which includes a variety of resources for troubleshooting and training.
General Support Information
ITS Instructor-Led Training
ITS provides Instructor-Led training for Teams and other Office 365 services/apps.
Information and Registration at: https://its.uiowa.edu/training-and-events
Instructor-led Training Courses:
Microsoft hosts a series of free, live, online training courses to help get you up and running with Teams. Training options are available for all skill levels from end users to IT admins. Some of the training sessions you will find include:
- Master working from home with Microsoft Teams
- Say hello to Microsoft Teams
- Get started with Teams
- Run effective meetings with Teams
- Teams for Education
- Learn to use apps in Teams
End User Training for Microsoft Teams:
These online training modules are designed to allow you to learn Microsoft Teams at your leisure. Some of the items you can find on this page include:
- Welcome to Teams & Teams Overview
- Setting up Teams
- Teams & Channels
- Microsoft Teams Quick Start
- Microsoft Teams Training Videos
Past 90 Days
On Tuesday, February 6, 2024, ITS staff will enable all licensed Microsoft Teams users (faculty, staff, students, and healthcare) with access to the New Teams client. More information is available at https://its.uiowa.edu/support/article/127891.
Teams has been fully restored.
Microsoft Teams is currently experiencing multiple issues. This can impact logging into Teams, sending messages, or a delay in receiving messages. Microsoft is aware of the issue and is currently working on a solution.
The vendor has resolved the issue. If there are lingering issues, please make sure to update the Microsoft Teams client and to reboot the workstation.
Microsoft Teams and Skype, when running simultaneously, may cause issues joining Teams meetings, Skype crashes, or workstation slow down.
ITS Staff are working with the vendor to remedy the issue.
The vendor was able to resolve the problem on their end. ITS staff have verified that the issue has been fixed.
Microsoft Teams is currently randomly not refreshing the files tab when viewing a team and may show files from a different team that the user belongs to instead. There is no security risk involved. ITS staff are working with the vendor to resolve the issue.
A current work around is to quit Teams or to restart the computer. To quit Teams on Windows computers, right click on the Teams app in the taskbar and choose Quit. To quit Teams on macOS computers, right click the Teams app in the dock, then hold down the Option key and click Force Quit.
This issue has been resolved.
Connectivity issues with Mediacom and Microsoft are impacting Outlook and Teams access for some users on Mediacom. ITS support staff are investigating.
Microsoft has resolved this issue.
Microsoft Office 365 services are experiencing issues with logins. Microsoft is working on a solution.
We are experiencing problems with Microsoft Teams.
Users may experience intermittent delays when accessing Microsoft Teams.