Fees
There is no charge for use of this service.

Network Services provides telephone service throughout The University of Iowa's main and Oakdale campuses, Residence Services, and University Apartments. We also integrate with the Public Switched Telephone Network to make services available to off-campus locations. This does not apply to the UIHC telephone system. For UIHC help please call 6-0001 or email helpdesk-hcis@uiowa.edu.

Getting Help

Service Requests 

  • New Service or Changes to Existing Service: 
    • Questions call: 335-2945
  • Submit Inter-Departmental requisition to: 
  • Request Repair or Report a Problem: 335-2949
  • Online Repair Form

General Information

  • Voice: 335-2945
  • Fax: 335-2951

Billing Information

Billing is handled through the ITConnect System

Directory Assistance (University Information Only)

  • On Campus: Dial 0

Directory Assistance - Off Campus (Also see Directory Assistance On-line)

  • Off-Campus: 335-3500
  • Hospital Information: 356-1616

UIHC Telecommunications Services

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
Start: 
Wednesday, November 21, 2018 - 12:00pm
End: 
Wednesday, November 21, 2018 - 4:00pm
Description

Landline telephone voice services in Hancher Auditorium will be interrupted due to the replacement of voice equipment.

Buildings
Hancher Auditorium
Last updated: 
Monday, October 8, 2018 - 1:07pm

Past 90 Days

Color bar indicators flow left to right, from oldest to most recent status.

Alert History

Start: 
Thursday, July 19, 2018 - 7:45am
End: 
Monday, July 23, 2018 - 2:00pm
Description

UPDATE: Network connectivity and wireless access has been restored in Hancher Auditorium. 

Original Notice: A pipe burst on the first floor of Hancher Auditorium causing water damage in the main telecommunications closet. This has affected wireless connectivity as well as potential phone and data outages in the building. 

Last updated: 
Monday, July 23, 2018 - 1:58pm
Start: 
Wednesday, January 24, 2018 - 5:00am
End: 
Wednesday, January 24, 2018 - 7:00am
Description

ITS Voice Services and Network Services will be making changes to IP addressing.

During this work, it is possible that voice calling might be disrupted, causing call failures or calls in progress to drop.  In addition, the gateway that enables Unified Messaging for NEC phone users will be disrupted.

While the actual changes themselves should only take a few minutes each to complete, we are reserving this entire time to complete the work as we do not know exact times when  each step will start and finish.

Last updated: 
Wednesday, January 24, 2018 - 7:00am
Start: 
Tuesday, October 10, 2017 - 6:00am
End: 
Tuesday, October 10, 2017 - 6:30am
Description

The phone switch located in the Pappajohn Biomedical Discovery Building (PBDB) will be down for maintenance during this time.
Please note if telephone users have voicemails with a blinking indicator light before maintenance occurs, the indicator lights will not be restored after the work is performed. This work will not affect voicemails but it is recommended that users check for voicemail messages after the work is completed.

Affected users include traditional telephone users (not Skype for Business telephony users).

Last updated: 
Tuesday, October 10, 2017 - 6:30am
Start: 
Wednesday, September 27, 2017 - 10:00am
End: 
Wednesday, September 27, 2017 - 4:00pm
Description

Update:  ITS support staff have fixed this problem as well as an additional issue that arose with the voicemail system.  Please contact the ITS Help Desk if you have any further problems using these services.

Original Notice:  There are problems with the university telephone system receiving incoming calls from off campus.  ITS support staff are working to resolve this problem as quickly as possible.  We will update this notice as soon as more information is available.

Last updated: 
Thursday, September 28, 2017 - 4:18pm
Start: 
Tuesday, July 11, 2017 - 10:45pm
End: 
Tuesday, July 11, 2017 - 11:30pm
Description

Update: This issue has been resolved.

 

Original Notice: There are problems with the university telephone system on the Oakdale Campus.

ITS support staff are working to resolve this issue.

Last updated: 
Tuesday, July 11, 2017 - 11:40pm
Start: 
Monday, June 19, 2017 - 7:00pm
End: 
Monday, June 19, 2017 - 8:30pm
Description

IT staff are upgrading the software version of several network voice devices. This work is to address recently reported voice service quality issues. Voice capacity will be temporarily reduced, but services will continue to function throughout the upgrade.

Last updated: 
Monday, June 19, 2017 - 8:30pm
Start: 
Monday, March 20, 2017 - 7:00pm
End: 
Monday, March 20, 2017 - 7:15pm
Description

UPDATE: The issues with the telephone system have been resolved. Please contact the ITS Help Desk if you continue experiencing issues. 

INITIAL POSTING: The University is currently experiencing an issue with the telephone system. Campus phone numbers are not able to connect to phone numbers outside of the University. Additionally, outside phone numbers are not able to connect to campus numbers. ITS technicians are working to resolve the issue and this posting will be updated with any additional information.

Last updated: 
Monday, March 20, 2017 - 7:23pm
Start: 
Tuesday, March 7, 2017 - 8:00am
End: 
Tuesday, March 7, 2017 - 9:00am
Description

Update:  The problems with the university telephone system are fixed.  Please contact the ITS Help Desk if you have any further problems with this service.

Original Notice:  There are problems with the university telephone system receiving incoming calls from off campus.  ITS support staff are working to resolve this problem.  We will update this notice as soon as more information is available.

Last updated: 
Tuesday, March 7, 2017 - 9:05am
Start: 
Tuesday, October 4, 2016 - 9:45am
End: 
Tuesday, October 4, 2016 - 10:45am
Description

The University telephone system is currently not receiving incoming calls from off campus. Outside callers receive a fast busy signal. Outgoing and local campus calls are unaffected.

 

Last updated: 
Tuesday, October 4, 2016 - 10:50am
Start: 
Sunday, September 25, 2016 - 5:00am
End: 
Sunday, September 25, 2016 - 6:00am
Description

Phone switches on campus will undergo planned maintenance. During this maintenance window, the phones located in the following buildings will be down:  

  • Carver Hawkeye Arena
  • Dental Science
  • Hospital Parking Ramps 1,2,3
  • Hospital Parking Lot 75
  • Kinnick Stadium
  • Recreation Building
  • Water Plant
  • West Campus Transportation Center 

Please call the ITS Help Desk at 319-384-HELP to report any phone issues after the maintenance is complete. 

Last updated: 
Sunday, September 25, 2016 - 6:00am
Start: 
Wednesday, September 21, 2016 - 10:15am
End: 
Wednesday, September 21, 2016 - 10:30am
Description

There is a problem with the campus telephone system.

The result of this problem is that calls between off-campus numbers (i.e. cell phones, residential and business numbers not associated with the University of Iowa) and campus numbers are not connecting consistently. Phone calls between campus land lines and Skype for Business telephony are also affected.

We will update this notice as soon as more information is available.

Last updated: 
Wednesday, September 21, 2016 - 10:35am
Start: 
Thursday, August 11, 2016 - 2:30pm
End: 
Thursday, August 11, 2016 - 7:00pm
Description

Campus phones including Skype for Business phones, are not able to make or receive calls consistently.  The earlier report that this issue was fixed, was not correct.

We will update this notice as soon as more information is available.

Last updated: 
Thursday, August 11, 2016 - 7:03pm
Start: 
Thursday, August 11, 2016 - 2:30pm
End: 
Thursday, August 11, 2016 - 2:45pm
Description

Campus phones are not able to make or receive calls consistently.

We will update this notice as soon as more information is available.

Last updated: 
Thursday, August 11, 2016 - 2:45pm
Start: 
Tuesday, August 9, 2016 - 2:00pm
End: 
Tuesday, August 9, 2016 - 6:00pm
Description

There is a problem with the campus telephone system.

The result of this problem is that calls between off-campus numbers (i.e. cell phones, residential and business numbers not associated with the University of Iowa) and campus numbers are not connecting consistently. Phone calls between campus land lines and Skype for Business telephony are also affected.

We will update this notice as soon as more information is available.

Last updated: 
Tuesday, August 9, 2016 - 6:55pm