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What is a student response system (clicker)?

Student Response Systems are also referred to as clickers, audience response systems, or personal response systems. Student response systems can make your classes more interactive, facilitate class discussions, guide lectures, encourage peer instruction, and allow for immediate student feedback. Instructors ask questions via a software platform, and students respond using their personal devices. The instructor can display the results collected, so the class can see a visual representation of all student responses to the question. Instructors can choose to generate feedback that is anonymous or student responses can be connected to the ICON Gradebook.

Support articles, how-tos, frequently asked questions, and more are available at the Office of Teaching, Learning and Technology's Top Hat webpage.

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

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Alert History

Start: 
Sunday, March 17, 2024 - 1:00am
End: 
Sunday, March 17, 2024 - 4:00am
Description

During the maintenance window, Top Hat will be unavailable and visitors will be unable to access app.tophat.com.

Services
Last updated: 
Sunday, March 17, 2024 - 4:00am
Start: 
Sunday, February 18, 2024 - 1:00am
End: 
Sunday, February 18, 2024 - 4:00am
Description

During the maintenance window, Top Hat will be unavailable and visitors to app.tophat.com will see a maintenance page.

Services
Last updated: 
Sunday, February 18, 2024 - 4:00am
Start: 
Thursday, December 28, 2023 - 8:00am
End: 
Friday, December 29, 2023 - 8:00pm
Description

During the maintenance window, Top Hat will be unavailable and visitors to app.tophat.com will see a maintenance page.

Services
Last updated: 
Friday, December 29, 2023 - 8:00pm
Start: 
Tuesday, June 13, 2023 - 2:45pm
End: 
Tuesday, June 13, 2023 - 5:00pm
Updates
Wednesday, June 14, 2023 - 8:00am

The issue is resolved. 

Description

The us-east-1 (N. Virginia) region in Amazon Web Services is currently experiencing an outage that is affecting multiple services, including Top Hat and ICON.

  • Top Hat: The top menu is loading with an error. While users are still able to access, edit, and present their course content, it is unclear if data from Attendance, etc., is being captured.
  • ICON: Multiple features including New Quizzes, Blueprint Course Copies and images in the rich content editor are currently impacted.

Support staff are investigating.

Last updated: 
Wednesday, June 14, 2023 - 8:02am
Start: 
Sunday, October 9, 2022 - 12:00am
End: 
Sunday, October 9, 2022 - 2:00am
Description

The Top Hat platform will undergo scheduled maintenance. During the maintenance window, Top Hat will be unavailable and visitors to app.tophat.com will see a maintenance page.

Services
Last updated: 
Sunday, October 9, 2022 - 2:00am
Start: 
Sunday, October 2, 2022 - 12:00am
End: 
Sunday, October 2, 2022 - 2:00am
Description

The Top Hat platform will undergo scheduled maintenance. During the maintenance window, Top Hat will be unavailable and visitors to app.tophat.com will see a maintenance page.

Services
Last updated: 
Sunday, October 2, 2022 - 2:00am
Start: 
Friday, September 23, 2022 - 8:00am
End: 
Wednesday, September 28, 2022 - 2:00pm
Updates
Wednesday, September 28, 2022 - 2:00pm

This issue is resolved. 

Description

When logging into Top Hat, some students are being prompted to pay for a subscription when they already paid for the service through ICON Direct. ITS support staff are investigating. 

Services
Last updated: 
Wednesday, September 28, 2022 - 2:00pm
Start: 
Sunday, September 25, 2022 - 12:00am
End: 
Sunday, September 25, 2022 - 2:00am
Description

The Top Hat platform will undergo scheduled maintenance. During the maintenance window, Top Hat will be unavailable and visitors to app.tophat.com will see a maintenance page.

Services
Last updated: 
Sunday, September 25, 2022 - 2:00am
Start: 
Monday, February 21, 2022 - 9:00am
End: 
Monday, February 21, 2022 - 10:30am
Updates
Monday, February 21, 2022 - 10:30am

This issue is resolved. 

Description

We are receiving reports that students are being prompted at login to pay for the Top Hat service when they already have an account. ITS support staff are investigating. 

Services
Last updated: 
Monday, February 21, 2022 - 10:37am
Start: 
Sunday, June 27, 2021 - 6:00am
End: 
Sunday, June 27, 2021 - 7:00am
Description

The Top Hat platform will undergo scheduled maintenance. During this time, instructors and students will be unable to access tophat.com on the web. Students will still be able to access Top Hat via the mobile app. 

Services
Last updated: 
Sunday, June 27, 2021 - 7:00am
Start: 
Sunday, June 6, 2021 - 6:00am
End: 
Sunday, June 6, 2021 - 9:00am
Description

TopHat.com will be unavailable due to a scheduled maintenance.

Services
Last updated: 
Sunday, June 6, 2021 - 9:00am
Start: 
Monday, July 31, 2017 - 3:00pm
End: 
Tuesday, August 1, 2017 - 10:30am
Description

UPDATE:  TurningPoint Cloud issue has been resolved.  Please contact the ITS Help Desk if you continue to experience any issues.

 

Original Note:  TurningPoint Cloud on PC (Windows) is currently experiencing issues when exporting session data to Canvas. The vendor is working on a fix.

We will keep this page updated with any new information.

Services
Last updated: 
Tuesday, August 1, 2017 - 10:40am
Start: 
Friday, September 16, 2016 - 1:00pm
End: 
Wednesday, September 21, 2016 - 3:30pm
Description

The Clicker software, TurningPoint, is having issues with incorrectly configured student accounts. This issue is affecting a small number of students.

Our support team is working on the issue with the vendor and it should be resolved by the end of the day Monday, September 19.

Services
Last updated: 
Wednesday, September 21, 2016 - 3:51pm