Available to
IT Professionals
Departments
Fees
There is no charge for use of this service.

JAMF Pro is used on campus to simplify the setup, administration, and maintenance of Apple devices with a comprehensive platform for inventory, provisioning, updating and maintenance. JAMF Pro increases the efficiency of your local IT staff, reduces the cost of ownership, and minimizes liability by allowing your organization to have a well maintained Apple ecosystem provided by the JAMF Pro product and ECM.

 

Volume Purchase Program (VPP) and Apple Device Enrollment (ADE)

VPP allows your department to buy apps in volume for your Apple devices. It also provides the University of Iowa with complete ownership and control of content through JAMF Pro and allows deployment of Apps and Books over the air.

ADE allows all your institutionally-owned devices to be automatically enrolled in JAMF Pro during activation.

Current Status

Start: 
Tuesday, October 4, 2022 - 10:00am
Description

JAMF is experiencing intermittent slow performance and connectivity issues. Users content may not load or return the error "This Service is Temporarily Unavailable." Support consultants attempting to prepare new systems may experience failures to connect to the management server.

As a workaround, use an alternate browser to connect to the application successfully.

ITS staff are working with the vendor to resolve the problem.

Last updated: 
Tuesday, October 4, 2022 - 1:36pm

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

Color bar indicators flow left to right, from oldest to most recent status.

Alert History

Start: 
Saturday, September 17, 2022 - 1:00am
End: 
Saturday, September 17, 2022 - 2:00pm
Description

The JAMF service will be upgraded to version 10.41. While the upgrade window is fairly large (1AM to 2PM) it’s almost always finished in the early hours of the morning, so there should be no interruption of services to our clients.

Last updated: 
Saturday, September 17, 2022 - 2:00pm
Start: 
Saturday, September 10, 2022 - 8:00am
End: 
Saturday, September 10, 2022 - 11:00am
Description

Jamf Cloud infrastructure will be patched. During this time, users may be logged out of Jamf Pro, although the Jamf Pro Server will be working without interruption. The purpose of patching is to ensure that Jamf Cloud infrastructure is up-to-date, stable, and safe from security threats.

Last updated: 
Tuesday, September 27, 2022 - 8:46am
Start: 
Saturday, August 13, 2022 - 1:00am
End: 
Saturday, August 13, 2022 - 2:00pm
Description

The Jamf Cloud service will be upgraded during this time. Support for Jamf Remote is being deprecated. Jamf Remote users should use the self service tools to install packages or request installation policies from ECM. For screen sharing use LogMeIn Rescue or MS Teams screen sharing. 

This update should not impact end users outside of a brief interruption of self service functionality.

Last updated: 
Saturday, August 13, 2022 - 2:00pm
Start: 
Wednesday, July 27, 2022 - 5:00pm
End: 
Friday, July 29, 2022 - 8:15am
Updates
Friday, July 29, 2022 - 8:30am

This issue has been resolved.

Description

We are currently experiencing APNS (Apple Push Notification Services) issues with our Jamf macOS/iOS management service.

Last updated: 
Friday, July 29, 2022 - 8:27am
Start: 
Monday, July 25, 2022 - 12:00pm
End: 
Monday, July 25, 2022 - 4:45pm
Description

We are currently experiencing connection issues with our Jamf macOS/iOS management service.

Last updated: 
Monday, July 25, 2022 - 4:46pm
Start: 
Saturday, June 25, 2022 - 1:00am
End: 
Saturday, June 25, 2022 - 2:00pm
Description

The Jamf Cloud infrastructure will be upgraded to version 10.39.0. During the maintenance window users may be logged out of Jamf Pro; the Jamf Pro server will continue to work without interruption.

Users of Jamf Remote will need to make sure they are using version 10.39.0 after the update. Managed machines with Jamf Remote version 10.38.x should get the update via Jamf automatically. This update should not impact end users outside of a brief interruption of Self Service functionality.

Last updated: 
Saturday, June 25, 2022 - 2:00pm
Start: 
Saturday, May 14, 2022 - 12:00am
End: 
Saturday, May 14, 2022 - 12:00pm
Description

The Jamf Cloud service is being upgraded. Users of Jamf Remote will need to make sure they are using version 10.38.1 after the update. Managed machines with Jamf Remote version 10.37.2 should get the update via Jamf automatically. This update should not impact end users outside of a brief interruption of Self Service functionality..

Last updated: 
Saturday, May 14, 2022 - 12:00pm
Start: 
Saturday, January 15, 2022 - 9:00am
End: 
Saturday, January 15, 2022 - 10:00am
Description

ITS will be performing maintenance to the Jamf Cloud infrastructure. During the maintenance window users may be logged out of Jamf Pro; the Jamf Pro server will continue to work without interruption.

Last updated: 
Tuesday, February 22, 2022 - 11:30am
Start: 
Friday, December 17, 2021 - 2:45pm
End: 
Monday, December 20, 2021 - 9:15am
Updates
Monday, December 20, 2021 - 9:15am

This issue is resolved. Jamf services should be available again.

Description

Jamf is currently patching their Cloud for the log4j exploit. Jamf services may be affected by this. More info can be found at: https://community.jamf.com/t5/jamf-pro/third-party-security-issue/td-p/2...

Last updated: 
Monday, December 20, 2021 - 9:12am
Start: 
Saturday, December 4, 2021 - 11:00pm
End: 
Sunday, December 5, 2021 - 12:00am
Description

Jamf Cloud will be updated overnight. This update should have no impact on users.

Last updated: 
Sunday, December 5, 2021 - 12:00am
Start: 
Saturday, October 30, 2021 - 6:00am
End: 
Saturday, October 30, 2021 - 8:00am
Description

Jamf Cloud will be updated and unavailable during this maintenance window.

Last updated: 
Saturday, October 30, 2021 - 8:00am
Start: 
Friday, October 8, 2021 - 4:00am
End: 
Friday, October 8, 2021 - 5:00am
Description

A maintenance window is scheduled for the JAMF cloud service. 

Last updated: 
Friday, October 8, 2021 - 5:00am
Start: 
Thursday, September 30, 2021 - 6:00am
End: 
Thursday, September 30, 2021 - 7:00am
Description

A maintenance window is scheduled for the JAMF cloud service. 

Last updated: 
Thursday, September 30, 2021 - 7:00am
Start: 
Monday, September 27, 2021 - 8:30am
End: 
Monday, September 27, 2021 - 9:45am
Updates
Monday, September 27, 2021 - 9:45am

This issue is resolved.

Description

The JAMF cloud hosted service is down.

Last updated: 
Monday, September 27, 2021 - 9:51am
Start: 
Thursday, October 29, 2020 - 6:00am
End: 
Thursday, October 29, 2020 - 8:00am
Description

This update will make table changes to the MySQL server and update the Jamf Remote application on machines that currently have the app in the standard /Applications/Utilities/ folder. Please refrain from doing any work in the JSS during this maintenance window.

The updated version of Jamf Remote application will be 10.25.1 and will be available in Self Service when logged in with your Tech_ID. If you have moved Jamf to another area of your machine, remove that version manually to avoid corrupting clients.

A notice will be sent when the upgrade is completed.

Last updated: 
Thursday, October 29, 2020 - 8:00am
Start: 
Wednesday, May 20, 2020 - 6:00am
End: 
Wednesday, May 20, 2020 - 8:00am
Description

Jamf will be updated to the latest release of the software.  Please log out of the Jamf Software Server and refrain from any deployments during the maintenance window.

Last updated: 
Wednesday, May 20, 2020 - 8:00am
Start: 
Wednesday, November 6, 2019 - 6:00am
End: 
Wednesday, November 6, 2019 - 8:00am
Description

Jamf will be updated to the latest release of the software.  Please log out of the Jamf software server and refrain from any deployments during this time. 

Once the update is complete, Jamf Remote will need to be updated either via Self Service under Consultant Tools, or from the EUS share.

Last updated: 
Wednesday, November 6, 2019 - 8:00am
Start: 
Thursday, July 18, 2019 - 6:00am
End: 
Thursday, July 18, 2019 - 8:00am
Description

JAMF will be updated to the latest release of the software. Please log out of the JAMF Software Server and refrain from any deployments during this time. An all clear message will be sent once the upgrade is complete.

Last updated: 
Thursday, July 18, 2019 - 8:00am
Start: 
Tuesday, October 2, 2018 - 6:00am
End: 
Tuesday, October 2, 2018 - 8:00am
Description

The Jamf Pro server will be offline to perform an update to version 10.7.1. This version is necessary for compatibility with recent Mac OS and iOS releases from Apple.

Please do not use Jamf stand-alone tools or JSS during the maintenance window.

Last updated: 
Tuesday, October 2, 2018 - 8:00am

JAMF Pro Apple Device Management Contact Information

Please contact the ITS Enterprise Client Management team for questions and sign-up information: its-ecm@uiowa.edu