Please contact Enterprise Client Management for questions and sign-up information
JAMF Pro is used on campus to simplify the setup, administration, and maintenance of Apple devices with a comprehensive platform for inventory, provisioning, updating and maintenance. JAMF Pro increases the efficiency of your local IT staff, reduces the cost of ownership, and minimizes liability by allowing your organization to have a well maintained Apple ecosystem provided by the JAMF Pro product and ECM.
Volume Purchase Program (VPP) and Apple Device Enrollment (ADE)
VPP allows your department to buy apps in volume for your Apple devices. It also provides the University of Iowa with complete ownership and control of content through JAMF Pro and allows deployment of Apps and Books over the air.
ADE allows all your institutionally-owned devices to be automatically enrolled in JAMF Pro during activation.
Current Status
Maintenance
Past 90 Days
Alert History
ITS will be upgrading the Jamf service to version 10.50.1. No interruptions of services are expected.
ITS will perform backend Jamf Cloud maintenance. No interruptions of services are expected.
The Jamf service will be upgraded to version 10.48.0. While our upgrade window is large it’s almost always finished in the early hour mornings so there should be no interruption of services to our clients.
The Jamf service will be upgraded to version 10.47.0.
While the upgrade window is longer, it’s usually finished in the early morning. There should be no interruption of services to our clients.
The issue is resolved.
The us-east-1 (N. Virginia) region in Amazon Web Services is currently experiencing an outage that is affecting multiple services, including Top Hat and ICON.
- Top Hat: The top menu is loading with an error. While users are still able to access, edit, and present their course content, it is unclear if data from Attendance, etc., is being captured.
- ICON: Multiple features including New Quizzes, Blueprint Course Copies and images in the rich content editor are currently impacted.
Support staff are investigating.
ITS will be upgrading the Jamf service to version 10.46.1. No interruptions of services are expected.
The JAMF Pro web console and Self Service should now be working as expected.
The JAMF Pro web console (https://casper.uiowa.edu:8443) is currently inaccessible. After entering login credentials and waiting for 30 seconds you will receive a "This Service is Temporarily Unavailable" message. This is also effecting JAMF Self Service. ITS staff are working with JAMF on a resolution.
ITS will be upgrading the Jamf service to version 10.45. This upgrade is expected to finish with no interruption of services to our clients.
The issue has been resolved.
JAMF is experiencing intermittent slow performance and connectivity issues. Users content may not load or return the error "This Service is Temporarily Unavailable." Support consultants attempting to prepare new systems may experience failures to connect to the management server.
As a workaround, use an alternate browser to connect to the application successfully.
ITS staff are working with the vendor to resolve the problem.
The JAMF service will be upgraded to version 10.41. While the upgrade window is fairly large (1AM to 2PM) it’s almost always finished in the early hours of the morning, so there should be no interruption of services to our clients.
Jamf Cloud infrastructure will be patched. During this time, users may be logged out of Jamf Pro, although the Jamf Pro Server will be working without interruption. The purpose of patching is to ensure that Jamf Cloud infrastructure is up-to-date, stable, and safe from security threats.
The Jamf Cloud service will be upgraded during this time. Support for Jamf Remote is being deprecated. Jamf Remote users should use the self service tools to install packages or request installation policies from ECM. For screen sharing use LogMeIn Rescue or MS Teams screen sharing.
This update should not impact end users outside of a brief interruption of self service functionality.
This issue has been resolved.
We are currently experiencing APNS (Apple Push Notification Services) issues with our Jamf macOS/iOS management service.
We are currently experiencing connection issues with our Jamf macOS/iOS management service.
The Jamf Cloud infrastructure will be upgraded to version 10.39.0. During the maintenance window users may be logged out of Jamf Pro; the Jamf Pro server will continue to work without interruption.
Users of Jamf Remote will need to make sure they are using version 10.39.0 after the update. Managed machines with Jamf Remote version 10.38.x should get the update via Jamf automatically. This update should not impact end users outside of a brief interruption of Self Service functionality.
The Jamf Cloud service is being upgraded. Users of Jamf Remote will need to make sure they are using version 10.38.1 after the update. Managed machines with Jamf Remote version 10.37.2 should get the update via Jamf automatically. This update should not impact end users outside of a brief interruption of Self Service functionality..
ITS will be performing maintenance to the Jamf Cloud infrastructure. During the maintenance window users may be logged out of Jamf Pro; the Jamf Pro server will continue to work without interruption.
This issue is resolved. Jamf services should be available again.
Jamf is currently patching their Cloud for the log4j exploit. Jamf services may be affected by this. More info can be found at: https://community.jamf.com/t5/jamf-pro/third-party-security-issue/td-p/2...
Jamf Cloud will be updated overnight. This update should have no impact on users.
Jamf Cloud will be updated and unavailable during this maintenance window.
A maintenance window is scheduled for the JAMF cloud service.
A maintenance window is scheduled for the JAMF cloud service.
This issue is resolved.
The JAMF cloud hosted service is down.
This update will make table changes to the MySQL server and update the Jamf Remote application on machines that currently have the app in the standard /Applications/Utilities/ folder. Please refrain from doing any work in the JSS during this maintenance window.
The updated version of Jamf Remote application will be 10.25.1 and will be available in Self Service when logged in with your Tech_ID. If you have moved Jamf to another area of your machine, remove that version manually to avoid corrupting clients.
A notice will be sent when the upgrade is completed.
Jamf will be updated to the latest release of the software. Please log out of the Jamf Software Server and refrain from any deployments during the maintenance window.
Jamf will be updated to the latest release of the software. Please log out of the Jamf software server and refrain from any deployments during this time.
Once the update is complete, Jamf Remote will need to be updated either via Self Service under Consultant Tools, or from the EUS share.
JAMF will be updated to the latest release of the software. Please log out of the JAMF Software Server and refrain from any deployments during this time. An all clear message will be sent once the upgrade is complete.
The Jamf Pro server will be offline to perform an update to version 10.7.1. This version is necessary for compatibility with recent Mac OS and iOS releases from Apple.
Please do not use Jamf stand-alone tools or JSS during the maintenance window.
JAMF Pro Apple Device Management Contact Information
Please contact the ITS Enterprise Client Management team for questions and sign-up information: its-ecm@uiowa.edu