Why should I switch to the Outlook app?

Changes are coming to improve the security of our university email that will impact your ability to access these services. Get ahead of the change and install the Microsoft Outlook mobile app now.

There are many benefits to using the Outlook mobile app:

  • Provides the best user experience for email and calendar on mobile devices
  • Enables a more secure sign-in and better protects accounts
  • Offers better features and reliability

If you are already using the Outlook app, look to see if you have your account set up in another Mail, Calendar or Contacts app.  Do NOT uninstall the Outlook app.

To switch to using the Outlook mobile app, first remove your account from the current email app (Mail, Gmail, Email) on your mobile device and then install and configure the Outlook app.  Do NOT delete the app itself.

iOS 14 or higher

First, remove your Office365 account from the alternative mail app:

  1. Tap Settings.
  2. Tap Mail.
  3. Tap Accounts.
  4. Tap your Office365 account.
  5. Tap Delete Account.
  6. Choose which items (email, calendar, contacts, etc.) you want to delete (we recommend deleting all). This will delete all email, calendar, contacts, etc. from the device. 
  7. Tap Delete Account to confirm. 

Next, install the Microsoft Outlook app:

  1. Download Microsoft Outlook from the App Store.
  2. Open the app and tap Get Started.
  3. On the "Add Account" screen, in the Email Address field, type your HawkID@uiowa.edu.
  4. Tap Add Account.
  5. On the "HawkID Login" screen, type your HawkID password.
  6. Tap Sign In.
  7. Note: If you have Two-Step Login with Duo Security, you will be prompted to complete login using Duo.
  8. Tap Maybe Later when prompted to add another account.
  9. View the tutorial by swiping or tap Skip.

iOS 13 

(NOTE:  iOS 13 or higher is required for the Outlook mobile app.  If you have an older iPhone, you may not be able to update to the latest iOS so you won't be able to use Outlook mobile)

First, remove your Office365 account from the alternative mail app:

  1. Tap Settings.
  2. Tap Passwords & Accounts.
  3. Tap your Office365 account
  4. Tap Delete Account.
  5. Choose which items (email, calendar, contacts, etc.) you want to delete (we recommend deleting all). This will delete all email, calendar, contacts, etc. from the device. 
  6. Tap Delete Account to confirm. 

Next, install the Microsoft Outlook app:

  1. Download Microsoft Outlook from the App Store.
  2. Open the app and tap Get Started.
  3. On the "Add Account" screen, in the Email Address field, type your HawkID@uiowa.edu.
  4. Tap Add Account.
  5. On the "HawkID Login" screen, type your HawkID password.
  6. Tap Sign In.
  7. Note: If you have Two-Step Login with Duo Security, you will be prompted to complete login using Duo.
  8. Tap Maybe Later when prompted to add another account.
  9. View the tutorial by swiping or tap Skip.

iOS 12 or older

The Outlook app is no longer available for download for iOS 12 or older. To access your university email on your device, update your device to iOS 13 or higher, and then follow the below instructions to remove the account from the alternative mail app and add it to Outlook.  While older versions of Outlook already installed will still work on devices running older iOS versions, these devices will not get new app updates. Users can expect a degraded experience of the Outlook for iOS app over time if they do not stay up to date.  Microsoft only supports the two most recent OS release versions.

  1. Tap Settings.
  2. Tap Mail (or Mail, Accounts, Calendars depending on your iOS version)
  3. Tap Accounts (iOS 10.x only)
  4. Select your Office365 account.
  5. Tap Delete Account.
  6. Choose which items (email, calendar, contacts, etc.) you want to delete (we recommend deleting all).  This will delete email, calendar, contacts, etc. from the device.
  7. Tap Delete Account to confirm.
Switching from the Gmail App on Your Android 9 or higher 

Android 9.x and 10.x

First, remove your Office 365 account from the Gmail app.

  1. Tap Settings
  2. Tap Accounts
  3. Select your Office365 account.
  4. Tap Remove Account.  This will delete email, calendar, contacts, etc. from the device.

Next install the Microsoft Outlook app. 

  1. Next, from the Google Play Store, search for and install Microsoft Outlook 
  2. Tap Open once the install is complete
  3. Tap Get Started, and either slide through or skip the introductory tips
  4. Type your HawkID@uiowa.edu and tap Continue (allow the screen to load the University's login page)
  5. Type your HawkID Password (your HawkID@uiowa.edu should already be entered)
  6. If your HawkID@uiowa.edu is not displaying correctly or is misspelled, you'll need to touch the back button and re-type it rather than correcting the error on the University's login page
  7. ​Tap Log In
  8. Note: If you have Two-Step Login with Duo Security, you will be prompted to complete login using Duo.
  9. When prompted to add another account, tap Skip
  10. View the tutorial by swiping or tap Skip

Switching from the Android Email App to the Outlook App

First, remove your Office365 account from the Email app

Android 9.x

  1. Tap Settings 
  2. Tap Accounts
  3. Select your Office365 account. 
  4. Tap Remove Account.  This will delete email, calendar, contacts, etc. from the device.

Android 8.x 

  1. Tap the Email icon.
  2. Tap Settings (gear icon)
  3. Select your Office 365 account
  4. Tap Remove Account. This will delete email, calendar, contacts, etc. from the device.

Installing the Outlook App

  1. Next, search for and download Microsoft Outlook from the Play Store (app store), through Google Play > Apps
  2. Tap Open once the install is complete
  3. Tap Get Started, and either slide through or skip the introductory tips
  4. Tap the Office 365 icon
  5. Enter HawkID@uiowa.edu, and allow the screen to load the University's login page
  6. At the University login page, add your HawkID Password (your HawkID@uiowa.edu should already be entered)
  7. If your HawkID@uiowa.edu is not displaying correctly or is misspelled, you'll need to touch the back button and re-type it rather than correcting the error on the University's login page
  8. ​Tap Sign In
  9. Note: If you have Two-Step Login with Duo Security, you will be prompted to complete login using Duo.
  10. When prompted to add another account, tap Maybe Later
  11. You can either skip the tips or tap right arrow to scroll through them. 
Article number: 
120206
Last updated: 
November 23, 2020
Category: