RemoteAdmin Server 2019 Migration April 1st, 2021


It's time to do a server refresh of the RemoteAdmin service for an updated Remote Desktop experience and updated tools.  During the month of April, 2021, BOTH the old RemoteAdmin deployment and the new will co-exist under different domain names.  This is to allow for time to transition for users who need it.  On May 1st, 2021, the old RemoteAdmin server will be shut down.


  • The old method of simply pointing a remote desktop client at "" will no longer work. The new RemoteAdmin service uses a "scaled out" deployment of several servers, where the old RemoteAdmin service was a single server.  A link to instructions on how to connect are at the bottom of this page.
  • Duo authentication is now required to connect to RemoteAdmin.  If you use an account other than your HawkID to connect to RemoteAdmin AND you do not yet have it set up to use DUO authentication, log into your Duo Configuration page and see the section "Two Step Aliases" on the lower right side.  You can enable DUO for your AdminID there.  If your AdminID doesn't show up there, you can contact the Identity and Access Management team at to set up your AdminID or other non-HawkID account to be able to use DUO authentication.

New Web Client Option Available

  • An optional Remote Desktop Web Client is available for use to connect to RemoteAdmin.  It allows you to connect to RemoteAdmin entirely within a tab of any HTML5 capable web browser.  It may satisfy the needs of some users but it might not entirely meet the needs of others, due to certain limitations (audio, printing, etc.). 
  • It's meant as a quick, easy way to get to RemoteAdmin when you're on a computer where you haven't configured a connection for RemoteAdmin, for example.

Where to Store Data While Logged into RemoteAdmin

  • The new RemoteAdmin service uses a new profile data management solution.  Data saved in your profile on the old RemoteAdmin server will not be migrated.
  • Please limit the amount of data you save in your Windows profile when possible (Desktop, Documents, etc.).  Instead, please get into the habit of saving documents and other data to a network/OneDrive location.  This helps keep the storage required for windows profiles from getting out of hand. 
  • RemoteAdmin uses a profile solution that relies on virtual disks for profile information (FSLogix Profile Containers).  This solution allows for very fast login and good overall performance but virtual disks can also become corrupted on rare occasions.  Keeping your documents (and any data you want to keep) on a network share/OneDrive guards against losing them to corruption.

****Click HERE to get started using the new RemoteAdmin service with Server 2019 ***


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Last updated: 
April 16, 2021