Available to
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Staff
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Feature

Core Application Service

Specialized Application Service

Co-Managed Service

Customer Managed Service

Application focused Sysadmin Two ITS staff One ITS staff Customer only, no EI admin Customer only, no EI admin
Available Platforms* Cloud, Physical Hardware, VM Cloud, Physical Hardware, VM Physical Hardware, VM Cloud, Physical Hardware, VM
Monitoring** Included Included Platform only Platform only
Alerting Included Included Customer responsibility Customer responsibility
Automated Alerting Hours available 24x7 06:00-20:00 (CT) Business Days N/A N/A
Support Hours 24x7 06:00-20:00 (CT) Business Days 24x7 (Platform only) 24x7 (Platform only)
24x7 Application Support Available Included Available**** N/A N/A
Alert response goal 60 minutes or less 60 minutes or less 60 minutes or less 60 minutes or less
File level backups Included Included Included N/A
Test Server Configuration Required Recommended Available Available
Development Server Configuration Available Available Available Available
OS Security updates Included Included Included Customer responsibility
Application Updates Included at hourly rate Included at hourly rate Customer responsibility Customer responsibility
Application level troubleshooting Included at hourly rate Included at hourly rate Available at hourly rate Available at hourly rate
TLS certificate management Included at hourly rate Included at hourly rate Customer responsibility Customer responsibility
Managed host level firewall rules Included Included Included Customer responsibility
Coordinated ISPO firewall rules Included Included Customer responsibility** Customer responsibility
VM Snapshot management (VM platform only) Included Included Included Included
Consulting*** Included at hourly rate Included at hourly rate Included at hourly rate Included at hourly rate
OneIT Governance Approval Required Yes N/A N/A N/A
Hourly rate for staff time $125 $75 $75 $75
Service contact its-ei-cas@iowa.uiowa.edu its-ei-sas@iowa.uiowa.edu its-ei-tps@iowa.uiowa.edu its-ei-tps@iowa.uiowa.edu

 

* - Platform costs vary.  On premise base VM cost is $70/month.  Details at https://its.uiowa.edu/support/article/100432.
** - Changes planned in the future
*** - Initial project consulting or intake is FREE.  Fee is for project execution or in-depth support assistance.
**** - Support outside of standard support hours provided at $125/hour.  Support requests outside of normal business hours must be initiated by customers by contacting the ITS Help Desk.

Current Status

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Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

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