Available to
Faculty
Staff
Researchers
IT Professionals
Departments
Sign-Up Info
Contact the address in the matrix on this page, or fill out the request form at https://workflow.uiowa.edu/form/request-server
Feature |
Core Application Service |
Specialized Application Service |
Co-Managed Service |
Customer Managed Service |
Application focused Sysadmin | Two ITS staff | One ITS staff | Customer only, no EI admin | Customer only, no EI admin |
Available Platforms* | Cloud, Physical Hardware, VM | Cloud, Physical Hardware, VM | Physical Hardware, VM | Cloud, Physical Hardware, VM |
Permitted Data Classifications (Restricted and Critical may require approval from ISPO) |
Public (I) University Internal (II) Restricted (III) Critical (IV) |
Public (I) University Internal (II) Restricted (III) Critical (IV) |
Public (I) University Internal (II) |
Public (I) University Internal (II) Restricted (III) Critical (IV) |
Monitoring** | Included | Included | Platform only | Platform only |
Alerting | Included | Included | Customer responsibility | Customer responsibility |
Automated Alerting Hours available | 24x7 | 06:00-20:00 (CT) Business Days | N/A | N/A |
Support Hours | 24x7 | 06:00-20:00 (CT) Business Days | 24x7 (Platform only) | 24x7 (Platform only) |
24x7 Application Support Available | Included | Available**** | N/A | N/A |
Alert response goal | 60 minutes or less | 60 minutes or less | 60 minutes or less | 60 minutes or less |
File level backups | Included | Included | Included | N/A |
Test Server Configuration | Required | Recommended | Available | Available |
Development Server Configuration | Available | Available | Available | Available |
OS Security updates | Included | Included | Included | Customer responsibility |
Application Updates | Included at hourly rate | Included at hourly rate | Customer responsibility | Customer responsibility |
Application level troubleshooting | Included at hourly rate | Included at hourly rate | Available at hourly rate | Available at hourly rate |
TLS certificate management | Included at hourly rate | Included at hourly rate | Customer responsibility | Customer responsibility |
Network Load Balancer support (F5) | Available | Available | Available | N/A |
Managed host level firewall rules | Included | Included | Included | Customer responsibility |
Coordinated ISPO firewall rules | Included | Included | Customer responsibility** | Customer responsibility |
VM Snapshot management (VM platform only) | Included | Included | Included | Included |
Consulting*** | Included at hourly rate | Included at hourly rate | Included at hourly rate | Included at hourly rate |
OneIT Governance Approval Required | Yes | N/A | N/A | N/A |
Hourly rate for staff time | $125 | $75 | $75 | $75 |
Service contact | its-ei-cas@iowa.uiowa.edu | its-ei-sas@iowa.uiowa.edu | its-ei-tps@iowa.uiowa.edu | its-ei-tps@iowa.uiowa.edu |
* - Platform costs vary. On premise base VM cost is $70/month. Details at https://its.uiowa.edu/support/article/100432.
** - Changes planned in the future
*** - Initial project consulting or intake is FREE. Fee is for project execution or in-depth support assistance.
**** - Support outside of standard support hours provided at $125/hour. Support requests outside of normal business hours must be initiated by customers by contacting the ITS Help Desk.
Support Articles
Frequently Asked Questions
Current Status
There are currently no alerts.
Maintenance
Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.