​You've changed your HawkID password. Here's what to do next:

Step 1: Restart your computer

• Restarting your computer after a password change will update your password for most applications, update your login preferences, and give you a fresh start.
• Note: If you are off-campus, please connect to the VPN and follow these instructions to sync your passwords.

Step 2: Update your stored passwords

• After you change your HawkID password, it's changed for all HawkID and HealthcareID services. Some applications may have stored your old password, and you may need to re-enter or update it.
• See instructions for changing your password on these common services:
  • UI Wireless (eduroam)
  • Internet browsers (Edge, Chrome, Firefox, Safari) Note: ITS recommends not saving passwords in your internet browser
• Once your password has changed, your Office 365 clients (e.g., Outlook, iOS, Android) will prompt you for your new password, though the prompt may not be immediate.

Potential issues after a HawkID password update

• Your HawkID login gets locked out: If your account is locked because you tried your password too many times, either wait 15 minutes for the account to unlock or contact the ITS Help Desk. Sometimes a HawkID can get locked out if any of your devices are trying to connect to eduroam with your old password. Make sure to remove and re-add the eduroam network on all of your devices to update your network connections.
• Apple Keychain credentials aren't updating: Some MacOS/iOS users may encounter issues with saved credentials in their Apple Keychain not updating. Remove any old credentials from your device in Keychain, restart the device, and try the new password again.
• Off-campus device will only sign-in with old password: To sync and update your password on your device to the latest password, connect to the university VPN and lock the device to force the password to sync.