How to get help:
We are here to assist you, whether it’s resolving common issues and requests or more complex things that need escalation to other IT support teams. When you need help with a technology issue, or want answers to your questions, you can work with the ITS Help Desk or your unit’s assigned IT support professional(s).
Service and support articles are available to help you 24/7 - search the ITS website for answers.
Contact the ITS Help Desk via phone, email, or live chat.
Extended Technical Support (ETS) provides technical support for individuals in university departments. You can easily find the IT professional(s) that provides technical support for your area.
If you use a HealthCare ID:
Call the HCIS Help Desk: 319.356.0001.
Write to the HCIS Help Desk: firstname.lastname@example.org.
Or create a ticket by logging into the Cherwell full service portal.
How to submit a thank you:
If you would like to thank your IT support staff for everything they do, participate in the OneIT Thank You program.