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Printers (black and white as well as color) are located in computer labs or Instructional Technology Centers (ITCs) in many locations throughout campus. Users can print from computers within the labs or wirelessly from their own computers. 

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

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Alert History

Start: 
Wednesday, June 28, 2023 - 9:00pm
End: 
Wednesday, June 28, 2023 - 11:00pm
Description

ITS will be upgrading PaperCut software.  This includes the PaperCut Application server and the print servers.  The expected downtime is a little over an hour, however, we are listing a 2-hour maintenance window.

The following printing services will be down during the maintenance window

  •     Printing in the ITCs
  •     Web print for the ITCs
  •     Web interface for PaperCut
  •     Printing to charge printers
  •     Printing that requires the use of the PaperCut Client software

Printing to IOWAPRINT01, IOWAPRINT02, IOWAPRINT03, and IOWAPRINT04 will be interrupted as the PaperCut software running on each is patched and the server restarted.  However, it will not be down for the entire maintenance window.

Last updated: 
Wednesday, June 28, 2023 - 11:00pm
Start: 
Monday, January 9, 2023 - 7:00pm
End: 
Monday, January 9, 2023 - 9:00pm
Description

ITS will be migrating PaperCut to a new server. During this time PaperCut will be unavailable.

The following printing services will be down during the maintenance window:

  • Printing in the ITCs
  • Web print for the ITCs
  • Web interface for PaperCut
  • Printing to charge printers
  • Printing that requires the use of the PaperCut Client software
Last updated: 
Monday, January 9, 2023 - 9:00pm
Start: 
Monday, November 21, 2022 - 11:00am
End: 
Monday, November 21, 2022 - 12:30pm
Updates
Monday, November 21, 2022 - 11:45am

The migration is now expected to complete by 12:30 PM CST.

Description

ITS will migrate print queue ITCPRINTING to new servers. During the maintenance window, printing will be unavailable on any of the ITC or residence hall public printers.

The new print servers will use the same names and IP addresses. There will be no impact on current mappings or connections.

Last updated: 
Monday, November 21, 2022 - 12:30pm
Start: 
Friday, September 16, 2022 - 11:00am
End: 
Friday, September 16, 2022 - 11:30am
Description

The ITS Server Support Team will be restarting the print server IOWAPRINT02.iowa.uiowa to address a persistent networking issue. Documents sent to printers hosted on that server around that time may not print. The outage should last no longer than 15 minutes.

Last updated: 
Friday, September 16, 2022 - 11:30am
Start: 
Tuesday, August 16, 2022 - 6:00am
End: 
Tuesday, August 16, 2022 - 8:00am
Description

ITS will be upgrading the PaperCut server software. During this time ITC Printing, WebPrint, and print queues that use shared PaperCut accounts may be unavailable.

Last updated: 
Tuesday, August 16, 2022 - 8:00am
Start: 
Saturday, June 11, 2022 - 10:00am
End: 
Saturday, June 11, 2022 - 12:00pm
Description

ITS will be performing maintenance on the Papercut database. During this time ITC printing, print release stations, mobile print release, web print, printing to charge printers, and printing using shared accounts may be unavailable.

Most printing for the print queues on IOWAPRINT01, IOWAPRINT02, IOWAPRINT03, and IOWAPRINT04 will be unaffected.  Print queues on those servers will function normally and log data for PaperCut reports until the PaperCut service is available again.

Please contact ECM if you have any questions.

Last updated: 
Saturday, June 11, 2022 - 12:00pm
Start: 
Thursday, January 13, 2022 - 7:00am
End: 
Thursday, January 13, 2022 - 9:00am
Description

Print queues that use PaperCut will be unavailable during a planned maintenance. These include ITC Printing, WebPrint, and shared PaperCut accounts.

Print queues that do not utilize the PaperCut client will continue to work, but print jobs will not be logged in PaperCut until after the maintenance window.

Last updated: 
Thursday, January 13, 2022 - 9:00am
Start: 
Tuesday, December 28, 2021 - 6:00am
End: 
Tuesday, December 28, 2021 - 10:00am
Description

Campus printing services may be unavailable while the PaperCut software is upgraded.

During the upgrade, print queues that utilize the PaperCut client to print will be unavailable. These include ITC Printing, Web Print, and print queues that use shared PaperCut accounts. Print queues that do not utilize the PaperCut client will continue to work, but print jobs will not be logged in PaperCut for printing counts until the print servers can contact PaperCut again.

Last updated: 
Tuesday, December 28, 2021 - 10:00am
Start: 
Wednesday, July 7, 2021 - 12:00pm
End: 
Wednesday, July 14, 2021 - 12:00pm
Description

To mitigate the risk of the Remote Code Execution on Windows Print Spooler Service disclosed last week by Microsoft, Enterprise Infrastructure is disabling and stopping the Print Spooler Service on all CAS, SAS, and co-managed servers unless it is explicitly needed (i.e. Print Servers and a handful of other systems). 

A GPO (datactr-servers-printspooler-disabled) will be linked at the Datactr | Servers OU level that sets the Print Spooler service to disabled and stops it.  Where the Print Spooler service is needed, a separate GPO (datactr-servers-printspooler-auto) can be linked to override the parent GPO and sets the service to automatic start. 

The disable GPO will be linked at 12:00pm on Wednesday, July 7, and as systems refresh their policy (every 90 minutes), the Print Spooler service will get stopped and disabled.  Please contact the ITS Help Desk with questions or concerns. 

Last updated: 
Wednesday, July 14, 2021 - 12:00pm
Start: 
Wednesday, July 7, 2021 - 11:30am
End: 
Tuesday, July 13, 2021 - 11:30am
Updates
Tuesday, July 13, 2021 - 11:30am

This issue has been resolved.

Description

ITC printing is currently unavailable on ITC computers. Please use Web Print for printing in ITC locations. Instructions for web print: https://its.uiowa.edu/support/article/102875

Last updated: 
Wednesday, July 14, 2021 - 7:46am
Start: 
Wednesday, November 25, 2020 - 6:00am
End: 
Wednesday, November 25, 2020 - 10:00am
Description

Charged printing in ITCs will not be available during the maintenance window. Printers not connected to a print release station are unaffected.

Last updated: 
Wednesday, November 25, 2020 - 10:00am
Start: 
Monday, November 25, 2019 - 6:00am
End: 
Monday, November 25, 2019 - 10:00am
Description

Charged printing in ITCs will not be available during the maintenance window. Printers not connected to a print release station are unaffected. 

Last updated: 
Monday, November 25, 2019 - 10:00am
Start: 
Thursday, August 15, 2019 - 7:00am
End: 
Thursday, August 15, 2019 - 8:45am
Description

The ITC/Charged Printing service will be unavailable for maintenance.

Last updated: 
Thursday, August 15, 2019 - 8:45am
Start: 
Friday, August 9, 2019 - 3:30pm
End: 
Friday, August 9, 2019 - 5:45pm
Updates
Friday, August 9, 2019 - 5:45pm

Service was restored at 5:45 pm.

Description

Web Print (printing.its.uiowa.edu) will be intermittently unavailable.

Last updated: 
Friday, August 9, 2019 - 5:51pm
Start: 
Sunday, August 4, 2019 - 8:00pm
End: 
Monday, August 5, 2019 - 12:00pm
Description

Printing in ITCs will be unavailable in order to perform a service upgrade. Departmental printing may also be offline during this maintenance window. 

Last updated: 
Monday, August 5, 2019 - 12:00pm
Start: 
Tuesday, July 16, 2019 - 8:00am
End: 
Tuesday, July 16, 2019 - 10:30am
Updates
Tuesday, July 16, 2019 - 10:30am

The Papercut servers have been restored to normal functionality.

Tuesday, July 16, 2019 - 9:00am

SST is restoring the Papercut production servers and will notify ECM once that is done. But as things currently stand, Papercut is down, so charged printing and webprint is unavailable.

Description

 PaperCut and IOWAPRINT04 are unresponsive.  Some printing on campus will not work until ITS support staff can restore service.

Last updated: 
Tuesday, July 16, 2019 - 10:29am
Start: 
Wednesday, December 26, 2018 - 11:00am
End: 
Wednesday, December 26, 2018 - 12:00pm
Updates
Wednesday, December 26, 2018 - 12:00pm

This issue has been resolved.

Description

We are currently experiencing issues with users unable to print via ITC print release stations. ITS staff are looking into this further. 

Last updated: 
Wednesday, December 26, 2018 - 11:57am
Start: 
Saturday, October 20, 2018 - 1:00pm
End: 
Saturday, October 20, 2018 - 1:30pm
Description

Update: 10/20/18 1:30PM

The reported issue with Printing in ITCs and through the web print service have been resolved.

-------------

Printing in ITCs and through web print are currently experiencing issues. ITS technicians are working to resolve the issue and this posting will be updated when more information is available.

Last updated: 
Saturday, October 20, 2018 - 1:32pm
Start: 
Saturday, August 25, 2018 - 1:00pm
End: 
Saturday, August 25, 2018 - 2:00pm
Updates
Saturday, August 25, 2018 - 2:00pm

The issues with printing have been resolved.

Description

Printing in ITCs and through web print are currently experiencing issues. ITS technicians are working to resolve the issue and this posting will be updated when more information is available.

Last updated: 
Saturday, August 25, 2018 - 2:07pm
Start: 
Sunday, July 22, 2018 - 7:00am
End: 
Sunday, July 22, 2018 - 11:00am
Description

The ITC/Charged Printing service will be unavailable for routine maintenance.

Last updated: 
Sunday, July 22, 2018 - 11:00am
Start: 
Saturday, February 24, 2018 - 12:00pm
End: 
Saturday, February 24, 2018 - 12:45pm
Description

Update:  ITC printing is back up and working.  Please reboot any Print Release stations is error is still showing.  Also please report any issues to the ITS Help Desk.

 

Original message:  ITC printing is experiencing some issues at this time.  Users are not able to logon.  Staff is looking into this issue.  We will keep this page updated with any new information given to us.

Last updated: 
Saturday, February 24, 2018 - 1:01pm
Start: 
Saturday, January 27, 2018 - 1:15pm
End: 
Saturday, January 27, 2018 - 3:15pm
Description

Update:  ITS has resolved the issue with Web Print and the print release stations.  Please notify the ITS Help Desk at 319-384-4357 if you have any further issues.

 

Original message:  ITS is currently experiencing an issue with our web print and print release stations.  We have staff looking into this and we will keep this page updated as more information about is given to us. 

Last updated: 
Thursday, September 23, 2021 - 8:52am
Start: 
Tuesday, December 19, 2017 - 5:45am
End: 
Tuesday, December 19, 2017 - 8:00am
Description

The charged printing servers will be down for maintenance.  ITC and Partner printing will be inaccessible during the maintenance window.

Last updated: 
Tuesday, December 19, 2017 - 8:00am
Start: 
Saturday, July 8, 2017 - 10:00am
End: 
Saturday, July 8, 2017 - 12:00pm
Description

The ITC Printing service will be unavailable during this time while undergoing routine maintenance.

Last updated: 
Saturday, July 8, 2017 - 12:00pm
Start: 
Thursday, July 6, 2017 - 8:00am
End: 
Thursday, July 6, 2017 - 5:00pm
Description

ITC Color Printing will be unavailable throughout the day to replace the color printers with new models.

Last updated: 
Thursday, July 6, 2017 - 5:00pm
Start: 
Tuesday, February 14, 2017 - 8:00pm
End: 
Tuesday, February 14, 2017 - 8:30pm
Description

PaperCut is undergoing maintenance that will impact ITC printing including WebPrint.

Expected downtime is under 30 minutes.

Last updated: 
Tuesday, February 14, 2017 - 8:30pm
Start: 
Sunday, January 29, 2017 - 9:00am
End: 
Sunday, January 29, 2017 - 10:00am
Description

The Web Print service will be undergoing routine maintenance.

Last updated: 
Sunday, January 29, 2017 - 10:00am
Start: 
Tuesday, January 24, 2017 - 7:00pm
End: 
Tuesday, January 24, 2017 - 8:30pm
Updates
Tuesday, January 24, 2017 - 8:30pm

The web print problems were due to a backlog of print jobs queuing to print.  The backlog has been cleared and jobs and being processed normally. 

Please contact the ITS Help Desk if you experience any further problems with this service.

Description

WebPrint is currently experiencing intermittent issues. ITS technicians are currently working to resolve the issue. This posting will be updated with any additional information.

Last updated: 
Tuesday, January 24, 2017 - 10:30pm
Start: 
Monday, January 9, 2017 - 4:00pm
End: 
Tuesday, January 10, 2017 - 1:00pm
Description

UPDATE: ITS Staff have resolved this issue.

ITS staff are working to resolve an issue where some jobs released in the ITCs may not print to the expected printer. If you are charged for a job that did not print, contact the ITS Help Desk for a refund.   

Last updated: 
Tuesday, January 10, 2017 - 1:14pm
Start: 
Tuesday, November 29, 2016 - 5:00pm
End: 
Monday, December 5, 2016 - 9:15am
Description

Web Print is not consistently allowing jobs to be processed and released in the ITCs. ITS staff are working to resolve the issue.

Last updated: 
Monday, December 5, 2016 - 9:20am
Start: 
Monday, November 28, 2016 - 9:00am
End: 
Tuesday, November 29, 2016 - 1:00pm
Description

Web Print is currently not allowing jobs to be processed and released in the ITC. ITS staff are working to resolve the issue.

Last updated: 
Tuesday, November 29, 2016 - 1:30pm
Start: 
Friday, November 25, 2016 - 1:00pm
End: 
Friday, November 25, 2016 - 3:00pm
Description

The ITC Printing service will be unavailable while undergoing routine maintenance.

Last updated: 
Friday, November 25, 2016 - 3:00pm