All UI faculty/staff/students have access to ITC printing with a valid Hawk ID. UI guests with a Guest Hawk ID may purchase guest printing PrintKeys at the Main Library Food 4 Thought or EMRB Cafe.
Printers (both black and white as well as color) are located in computer labs or Instructional Technology Centers (ITCs) in many locations throughout campus. Users can print from computers within the labs or wirelessly from their own personal computers.
General Support Information
Frequently Asked Questions
Past 90 Days
Update: ITS has resolved the issue with Web Print and the print release stations. Please notify the ITS Help Desk at 319-384-4357 if you have any further issues.
Originial message: ITS is currently experiencing an issue with our web print and print release stations. We have staff looking into this and we will keep this page updated as more information about is given to us.
The charged printing servers will be down for maintenance. ITC and Partner printing will be inaccessible during the maintenance window.
The ITC Printing service will be unavailable during this time while undergoing routine maintenance.
ITC Color Printing will be unavailable throughout the day to replace the color printers with new models.
PaperCut is undergoing maintenance that will impact ITC printing including WebPrint.
Expected downtime is under 30 minutes.
The Web Print service will be undergoing routine maintenance.
The web print problems were due to a backlog of print jobs queuing to print. The backlog has been cleared and jobs and being processed normally.
Please contact the ITS Help Desk if you experience any further problems with this service.
WebPrint is currently experiencing intermittent issues. ITS technicians are currently working to resolve the issue. This posting will be updated with any additional information.
UPDATE: ITS Staff have resolved this issue.
ITS staff are working to resolve an issue where some jobs released in the ITCs may not print to the expected printer. If you are charged for a job that did not print, contact the ITS Help Desk for a refund.
Web Print is not consistently allowing jobs to be processed and released in the ITCs. ITS staff are working to resolve the issue.
Web Print is currently not allowing jobs to be processed and released in the ITC. ITS staff are working to resolve the issue.
The ITC Printing service will be unavailable while undergoing routine maintenance.