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General Support Information

Windows 7/Oracle/Microsoft Office Compatibility

This chart indicates what versions of Windows 7, Oracle, and Microsoft Office are compatible for UI Data Warehouse access. Win7, 32bit - Oracle 10g - MS Office 2007 : Must create a shortcut for Access and "run as administrator". Error while running...
Article number: 
3534
Last updated: 
May 19, 2016

Qualtrics Online Survey & Data Collection Software

Thank you for using Qualtrics. If you are interested in accessing Qualtrics for online surveys or data collection, please select the appropriate option below: If you are a faculty member, staff or student at the University of Iowa and would like to...
Service: 
Qualtrics
Article number: 
3520
Last updated: 
May 19, 2016

Departments utilizing Extended Technical Support (ETS)

The following are lists of the Extended Technical Support (ETS) professionals and the areas they support:
Service: 
Extended Technical Support
Article number: 
2697
Last updated: 
September 18, 2023

How do I know what version of Android I have?

To find out the version of Android that is currently running on your device, please try the following steps: From the home screen, press the Settings Button Then select the Settings option Scroll down and select About Phone Scroll down to Android...
Article number: 
2803
Last updated: 
May 10, 2016

Managing Contacts in Skype for Business

In Skype for Business you can quickly add individual people as contacts or add mail-enabled Active Directory groups.
Service: 
Microsoft Skype for Business
Article number: 
2782
Last updated: 
January 13, 2023

Contracting with Extended Technical Support

If you think your department would benefit from Extended Technical Support service, we will work with you to create a custom solution for your technology needs. Common steps in implementing Extended Technical Support: Conduct an evaluation of your...
Service: 
Extended Technical Support
Article number: 
2695
Last updated: 
January 11, 2023

Are personal wireless routers allowed in the Residence Halls?

No. Due to the interference and disruption they can cause, personal wireless routers are not allowed in the Residence Halls. Ports with personal wireless routers will be administratively disabled.
Service: 
ResNet
Article number: 
2775
Last updated: 
September 22, 2021

Online Meetings with Skype for Business

Learn all about Skype for Business Online Meetings in the sections below including: Creating Modifying Meeting Options Testing Joining Sharing and Collaboration Delegating Recording and Sharing
Service: 
Microsoft Skype for Business
Article number: 
2783
Last updated: 
September 15, 2021

Who do I contact for Qualtrics support?

Included with our Qualtrics license agreement is free support and training directly from the award winning support team at Qualtrics, available 24/7 via chat, email and phone. If you have a specific problem or concern, you can contact Qualtrics...
Service: 
Qualtrics
Article number: 
2719
Last updated: 
August 31, 2020

Read&Write Windows Installation Instructions

Read&Write is literacy software with support tools for reading, writing, research, and studying to help students of all ages succeed independently. Read&Write installation instructions for Windows: Important: This installation is a two-step...
Service: 
Read&Write GOLD
Article number: 
2761
Last updated: 
July 2, 2020
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Contact Us

Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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