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General Support Information

Recovering Deleted Items in Office 365

When you delete items from a folder in a mailbox, the items first are moved to the Deleted Items folder in the mailbox. If you wish to move an item out of the Deleted Items folder, c lick on the item and drag it to the folder you wish. If they are...
Service: 
Office 365: Email & Calendaring
Article number: 
1480
Last updated: 
February 16, 2023

What is the difference between a global and local-scope IP address?

A global IP address is meant to be publicly accessible from the Internet. A local-scope IP address is not routable to the Internet. This means that if your device is assigned local-scope address, your device will not be able to access the Internet,...
Service: 
Local-scope Addressing
Article number: 
1453
Last updated: 
February 15, 2023

Changing Your Subscription to Digest Format

The default ListServ subscription option is to receive each message as it arrives. If you are subscribed to a very busy list, you may want to change your option to Digest so that you only receive one message a day that contains all of the day's...
Service: 
LISTSERV Owner Information
Article number: 
1423
Last updated: 
August 25, 2022

When and where do I pickup the rental laptop or projector?

Rented laptops and projectors can be picked up and dropped off at 2800 UCC between 8AM and 5PM, Monday thru Friday. Find full details on the ITS Rental Program page.
Service: 
ITS Laptop and Projector Rental
Article number: 
1425
Last updated: 
February 16, 2022

How to turn off Wi-Fi on your Mac

To turn Wi-Fi off on a Mac: Click the wireless icon in the upper left corner of the menu bar. Choose Turn Wi-Fi Off
Service: 
macOS
Article number: 
1466
Last updated: 
February 8, 2022

Can I access my H and shared drives on a rented computer?

Laptops available through the ITS Rental program are just like your own personal laptop and can be used to access your email, files, and shared network drives. Please see https://its.uiowa.edu/rental for more information.
Service: 
ITS Laptop and Projector Rental
Article number: 
1433
Last updated: 
September 17, 2021

iSCSI initiator setup for Red Hat Enterprise Linux clients

Storage array IP address, CHAP username and password will be provided by ITS Enterprise Storage # Install iscsi-initiator-utils yum install iscsi-initiator-utils # Edit /etc/iscsi/iscsid.conf and enter username password and storage IP address (see...
Service: 
3D Printing & Machining
Article number: 
1394
Last updated: 
September 15, 2021

Getting an error "You must currently be an authorized user to be able to use this application." when trying to logon to rent equipment.

"You must currently be an authorized user to be able to use this application." If you receive the above error after putting in your HawkID and password to logon to rent a laptop or projector through the ITS Rental program, you do not currently have...
Service: 
ITS Laptop and Projector Rental
Article number: 
1428
Last updated: 
September 15, 2021

How to disable wireless on your iOS device

To turn off Wi-Fi on your iOS device: Touch Settings > Wi-Fi . Slide the Wi-Fi button from On to Off .
Service: 
Mobile Devices
Article number: 
1468
Last updated: 
May 14, 2021

How do I request a static IP address?

To request a static IP address for a printer or other device, send an email to the uiowa hostmaster at hostmaster@uiowa.edu . The email should include: Customer name (including both the person requesting the static IP address and the person...
Service: 
Local-scope Addressing
Article number: 
1446
Last updated: 
July 18, 2017
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Contact Us

Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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