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General Support Information

What is RefWorks?

Note : The Libraries will end its subscription to RefWorks on December 31, 2014 . Any free accounts you have created will not be available after that date, but you can transfer your references to another service quickly and easily. RefWorks is a web...
Article number: 
1634
Last updated: 
March 22, 2019

How do I get my footnote cut-off line to begin at the left margin?

Select the View tab on the ribbon menu and select Draft (or Normal ) under the Document Views menu While in the Draft view, go to the References tab on the ribbon and select Show Notes under the Footnotes section The document will split into 2...
Service: 
Thesis and Dissertation Support
Article number: 
1691
Last updated: 
May 19, 2016

How do I find the MAC address on my computer?

A MAC (Media Access Control) address is a unique ID assigned to every internet-connected machine that allows it to be identified when connected to a specific network. To find the MAC address on your Windows computer: Click on the Start menu in the...
Service: 
Campus Data Network Connectivity
Article number: 
1618
Last updated: 
May 31, 2016

iSCSI Expanding Volume Capacity for Red Hat Enterprise Linux clients

Below are examples of expanding an ISCSI Linux device partition. In this example /dev/vg01/lvol01 is the LVM volume and /mnt/iscsi is the mount point. The device partition is /dev/sdb *It is recommended that you back up your data before making...
Article number: 
1502
Last updated: 
May 19, 2016

Recovering Deleted Items in Microsoft 365

When you delete items from a folder in a mailbox, the items first are moved to the Deleted Items folder in the mailbox. If you wish to move an item out of the Deleted Items folder, c lick on the item and drag it to the folder you wish. If they are...
Service: 
Microsoft 365: Email & Calendaring
Article number: 
1480
Last updated: 
September 19, 2023

How do I rent a laptop or projector?

Note: Only departmental administrators can access the ITS Laptop & Projector Rental system. If you are unable to login to the system with your HawkID and password, see article 1428 for more information. Go to http://checkout.uiowa.edu/center/45...
Service: 
ITS Laptop and Projector Rental
Article number: 
1424
Last updated: 
March 1, 2023

What is the difference between a global and local-scope IP address?

A global IP address is meant to be publicly accessible from the Internet. A local-scope IP address is not routable to the Internet. This means that if your device is assigned local-scope address, your device will not be able to access the Internet,...
Service: 
Local-scope Addressing
Article number: 
1453
Last updated: 
February 15, 2023

Changing Your Subscription to Digest Format

The default ListServ subscription option is to receive each message as it arrives. If you are subscribed to a very busy list, you may want to change your option to Digest so that you only receive one message a day that contains all of the day's...
Service: 
LISTSERV Owner Information
Article number: 
1423
Last updated: 
August 25, 2022

When and where do I pickup the rental laptop or projector?

Rented laptops and projectors can be picked up and dropped off at 2800 UCC between 8AM and 5PM, Monday thru Friday. Find full details on the ITS Rental Program page.
Service: 
ITS Laptop and Projector Rental
Article number: 
1425
Last updated: 
February 16, 2022

How to turn off Wi-Fi on your Mac

To turn Wi-Fi off on a Mac: Click the wireless icon in the upper left corner of the menu bar. Choose Turn Wi-Fi Off
Service: 
macOS
Article number: 
1466
Last updated: 
February 8, 2022
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Contact Us

Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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