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General Support Information

Who can access LinkedIn Learning?

The site license that we have for The University of Iowa covers current students, faculty, and staff ( including UIHC staff ). Retired and emeritus faculty are not covered under our contract with LinkedIn Learning. If you are unable to access...
Service: 
Online Training Videos (LinkedIn Learning)
Article number: 
2016
Last updated: 
March 22, 2023

How do I reset my SharePoint password?

SharePoint Online is a HawkID-based service. HawkID's and passwords can be managed via the HawkID Tools at: https://hawkid.uiowa.edu If you are using a Guest HawkID to access a SharePoint site, you will need to speak to the University of Iowa...
Service: 
SharePoint Online
Article number: 
2293
Last updated: 
September 30, 2021

How to Map a Drive for Linux

In order to map a drive, you will need the samba-client package installed. It provides the tools necessary to mount remote Windows shares on a Linux. NOTE: This must be run as a root user. The targetdir must exist on the local machine in order to...
Service: 
Shared Drive (Files@Iowa)
Article number: 
2058
Last updated: 
September 15, 2021

What is the "R" drive (College of Medicine Network Storage for Research) and how can I get access to a folder or directory on it?

The R drive is network storage space for researchers in the Carver College of Medicine (CCOM). The R drive is managed by Health Care Information Services. Read more about the Research Data Storage (R:Drive) (Carver College of Medicine Site). Access...
Article number: 
2221
Last updated: 
May 11, 2021

Purchasing Additional File Space

If you are a University of Iowa department, division or college, and are interested in discussing your storage needs or purchasing additional file space, contact the ITS eCollaboration Team: its-e collaboration@uiowa.edu Files@Iowa storage can be...
Service: 
Shared Drive (Files@Iowa)
Article number: 
2137
Last updated: 
February 19, 2020

Shared Printing Accounts in PaperCut/ITC Print

Shared Printing Accounts can be used to charge a separate departmental account instead of a user's individual account. This may be useful when wanting to charge a grant or project to a specific MFK. To Request an Account: The local ITAdmin creates...
Service: 
Printing in Computer Labs (ITCs)
Article number: 
2290
Last updated: 
May 19, 2016

Recover a Previous Version of a File or Folder (Mac)

NOTE: Unlike in Windows, you cannot restore a file or a folder from the directory. You must disconnect the server and connect to the "Snapshot" view. You can also go to a Windows workstation and restore your files regardless of what computer you...
Service: 
Shared Drive (Files@Iowa)
Article number: 
2102
Last updated: 
June 20, 2016

Recover a Previous Version of a File or Folder (Windows)

NOTE: If you restore an entire folder, all of the contents of the folder will be restored to the previous version, possibly overwriting newer copies if used incorrectly. Navigate to the folder or file on the network that you wish to recover. Right...
Service: 
Shared Drive (Files@Iowa)
Article number: 
2099
Last updated: 
June 20, 2016

Is my Mac in the Iowa Domain?

To check on a Mac: Go to Finder - Applications - System Preferences Select Accounts Click on the Login Options. If you see "iowa.uiowa.edu" under the Network Account Server - you are on the Iowa Domain. If you do not see anything listed, your...
Service: 
Shared Drive (Files@Iowa)
Article number: 
2065
Last updated: 
May 19, 2016

Who do I contact about posting something on digital signage?

Displays in other areas or buildings (International Programs, Campus Rec & Wellness Ctr, IMU, etc.) are owned and administered by the departments. Inquiries will need to be made to their respective departments. If you are interested in sharing...
Service: 
Digital Signage
Article number: 
1962
Last updated: 
April 26, 2023
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Contact Us

Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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