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Mac

Outlook for Mac Profile Issue

A recent update has changed how some profiles send your Office365 email. If you have messages sending from HawkID@uiowa.edu instead of your UI Email Alias (eg: firstname-lastname@uiowa.edu ) or if people are having trouble viewing your shared...
Service: 
Office 365: Email & Calendaring
Article number: 
126181
Last updated: 
December 30, 2022

Outlook Mac Contacts

If you are using Outlook for Mac setup and have an O365 account, your contacts are not stored on the server. They are saved on your computer. To see your On My Computer folders, you can enable the option in Preferences. Select Personal Settings |...
Service: 
Office 365: Email & Calendaring
Article number: 
124566
Last updated: 
April 26, 2022

Mac Outlook Client Updates

The new version of Outlook Mac will "Use New Outlook" by default. You can switch back and forth between the old and new interfaces by choosing Outlook | New Outlook | Open New Outlook to turn it on. To turn it off, choose Outlook | New Outlook |...
Service: 
Office 365: Email & Calendaring
Article number: 
119996
Last updated: 
December 6, 2022

Connect your Mac to your on-campus Windows computer using the Microsoft Remote Desktop app

ITS requires using the UI Anywhere VPN when connecting to a University of Iowa computer from off campus. For instructions on downloading, installing, and connecting to the VPN client, see the UI Anywhere VPN support center . This document will walk...
Service: 
Remote Desktop
Article number: 
118166
Last updated: 
September 22, 2021

Use Screen Sharing to Connect to your Mac

The following instructions will guide you through configuring your on-campus Mac for Screen Sharing and how to connect to it remotely from an off-campus Mac.
Service: 
Remote Desktop
Article number: 
118091
Last updated: 
October 7, 2022

Read & Write Gold Mac Installation

The below guide will walk you through the download and installation process of adding Read&Write Gold to your Mac computer. Note: You must be logged in with an administrator account to install Read&Write Gold or to change the security...
Service: 
Read&Write GOLD
Article number: 
110126
Last updated: 
August 18, 2020

Clear Keychain After Using Incorrect Information to Activate Microsoft Office

Mac users may encounter issues when activating their copy of Microsoft Office from the University of Iowa if they previously entered the incorrect information when attempting to activate. This issue may also appear in the form of repeating Microsoft...
Service: 
Microsoft Office
Article number: 
107341
Last updated: 
October 6, 2020

Removing saved network profile in macOS

It is often necessary to remove the eduroam wireless network profile in order to reconfigure it with a new password. In OS X 10.8 or above, remove the profile through System Preferences. This requires administrative rights on the computer. 1. Select...
Service: 
UI Wireless - eduroam
Article number: 
101458
Last updated: 
May 1, 2018

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Information Technology Services (ITS)

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