Below are a list of resources/websites for IT staff to help meet the printing needs of their units. For questions or concerns not addressed by the resources below, please email ITS-ECM-HELP@uiowa.edu.
General Support Information
Quick Reference Guide
Past 90 Days
The issue has been resolved.
Users may have issues using print queues hosted on IOWAPRINT01.
The ITS Server Support Team will be restarting the print server IOWAPRINT02.iowa.uiowa to address a persistent networking issue. Documents sent to printers hosted on that server around that time may not print. The outage should last no longer than 15 minutes.
ITS will be performing maintenance on the Papercut database. During this time ITC printing, print release stations, mobile print release, web print, printing to charge printers, and printing using shared accounts may be unavailable.
Most printing for the print queues on IOWAPRINT01, IOWAPRINT02, IOWAPRINT03, and IOWAPRINT04 will be unaffected. Print queues on those servers will function normally and log data for PaperCut reports until the PaperCut service is available again.
Please contact ECM if you have any questions.
Printing in ITCs will be unavailable in order to perform a service upgrade. Departmental printing may also be offline during this maintenance window.
The Papercut servers have been restored to normal functionality.
SST is restoring the Papercut production servers and will notify ECM once that is done. But as things currently stand, Papercut is down, so charged printing and webprint is unavailable.
PaperCut and IOWAPRINT04 are unresponsive. Some printing on campus will not work until ITS support staff can restore service.