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General Support Information

How do I change my HawkID password?

Change your HawkID password If you know your HawkID password and it has not expired, use the Change Password tool in the Iowa Account Center . Change your HawkID password from off campus If you are changing your password while you are off campus,...
Service: 
HawkID
Article number: 
1267
Last updated: 
February 8, 2023

Support Resources for Linux

The Linux community is unique in that there is a tremendous amount of community support. Chances are that if you have a question, it has already been answered somewhere, and if not, there are many places to find help. Generally, the first place to...
Service: 
Linux
Article number: 
1156
Last updated: 
December 19, 2022

Best Practices for Your Mac

Keep your macOS updated Updating your macOS software will keep your Mac safe by applying bug fixes and security improvements. It is always a good idea to apply macOS software updates when they become available. macOS desktops and laptops that are...
Service: 
macOS
Article number: 
1257
Last updated: 
February 8, 2022

Windows Firewall

The Windows operating system has a built-in firewall that prevents unauthorized network access. A program may require that the firewall be modified or disabled to work properly. Disabling the Windows Firewall should only be done temporarily. Note:...
Service: 
Firewall
Article number: 
1195
Last updated: 
October 15, 2021

Locating Your IP Address on a Mac

To locate your IP address in macOS, go to the Apple Menu and select System Preferences, then click the Network icon. You should see a screen similar to this, depending on which version of macOS you are using. Select the method in which you are...
Service: 
macOS
Article number: 
1207
Last updated: 
May 8, 2020

Mac OS X Firewall

Turn on the application firewall in OS X: Choose System Preferences from the Apple menu. Click Security or Security & Privacy. Click the Firewall tab. Unlock the pane by clicking the lock in the lower-left corner and enter the administrator...
Service: 
Firewall
Article number: 
1190
Last updated: 
August 15, 2017

IPv6 Deployment Information

IPv6 is being deployed in parallel with IPv4. They'll run side by side for at least several years, allowing time for devices and applications to add IPv6 functionality before IPv4 is disabled. Most devices will use both IPv4 & IPv6 during the...
Service: 
IPv6
Article number: 
1211
Last updated: 
May 19, 2016

How does IPv6 addressing work?

IPv6 addresses are 128 bits long, compared to 32 bits for IPv4 addresses. IPv6 addresses are represented as 8 chunks of 16 bits in hexadecimal separated by colons, compared to 4 chunks of 8 bits in decimal (dotted-quad) for IPv4. For example, IPv4...
Service: 
IPv6
Article number: 
1209
Last updated: 
November 30, 2016

Protect Yourself from Fake Antivirus Scams

A growing trend among scam artists and identity thieves is the use of fake virus warnings to install a virus on your computer. This form of malware can slow your computer's performance significantly, generate countless pop-up warnings, change your...
Service: 
IT Security Information
Article number: 
1129
Last updated: 
May 19, 2016

What is Calendar Combiner and how do I use it?

What is Calendar Combiner? Calendar Combiner provides the ability to place calendar items such as course meeting times and locations, University holidays, and Registrar dates on your Office 365 calendar automatically. Entries can be added as All Day...
Service: 
Calendar Combiner
Article number: 
896
Last updated: 
March 22, 2023
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Contact Us

Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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