This page is intended to highlight general eligibility for ITS services for University of Iowa retirees, although some departments may provide additional services or access. If you are changing to retiree or emeritus status and have questions on maintaining certain ITS services, please reach out to your local HR admin for further guidance.

    As a University of Iowa retiree, your HawkID will remain active to allow you to access various services and computer discounts (see below for more information). Therefore, ITS recommends that you continue to update your HawkID password when you are notified that it will expire. 

    Resetting Your Own Password

    If you know your current HawkID password, you can use the Change Password Tool here:

    If you don't know your current HawkID password or if it has already expired, you can use the Reset Password Tool here:

    If neither of the above options works for you, you can also call the ITS Help Desk and an agent can reset your password over the phone. The Help Desk can be reached at 319-384-4357 during our business hours.

    Note: Access to HR Self-Service will only be available for a period of up to 18 months after you retire. This allows you to download important tax documents and update your residing address, among other tasks you may need to do after retiring.


    ITS recommends that you change your routing address to a personal email account (e.g., Gmail, Outlook, Yahoo – all free email services). This ensures that you will continue to receive email sent to your UI email address ( and limits the number of email accounts you need to check after retirement. More details on changing your routing address can be found here.

    Note: If you need to update your routing address after your access to HR Self-Service has ended, you can contact the ITS Help Desk to have that done for you.

    The Help Desk can also provide information on moving email from your University account to a new email account.


    ITS will continue to provide email accounts to UI retirees under the following conditions:

    • UI Office 365 Retiree accounts will remain open unless you request to close it by contacting the ITS Help Desk.  
    • UIHC Retirees may request a University email account within 30 days of retiring from The University of Iowa Hospitals and Clinics.  A new email account will be created with no services or support provided to import data.  After 30 days, this offer is no longer valid
    • Retirees must not be employed by any other organization
    • University of Iowa Help Desk staff will provide support for internet browser-based email access only (  This does not include support for email clients such as Microsoft Outlook, Mac Mail, etc.
    • Uses of University information technology resources are not completely private as the information contained will be subject to the University's obligation to respond to subpoenas or other court orders, reasonable discovery requests, and public requests for documents pursuant to Iowa Code Chapter 22, the Public (Open) Records Law
    • Not to be used for personal commercial gain
    • Not to be used for personal political activities such as campaigning for candidates for public office, or for lobbying of public officials
    • Unless authorized to speak for the University, users should avoid creating the impression they are doing so
    • Not to be used to represent users as employees of the University

    For more information, see Retiree access to Office 365.

    Retirees - Vendors do not offer licensing to retirees for home use. As of January 1, 2019, licensing no longer covers Microsoft Office. Before you retire, you will want to be sure to transfer ownership of any important files saved in Office 365 ( to another user/s, and save any personal files you wish to keep.

    Unpaid Emeritus (not drawing a paycheck outside of retirement) are covered for on-campus use/UI departmental computer if applicable. 

    • If Emeritus are interested in using the software for on-campus/UI departmental computer, they should contact their departmental IT group. 
    • Vendors do not offer licensing for home use for unpaid Emeritus.

    Paid Emeritus are considered employees and are covered for on and off-campus use. 

    • If Emeritus are interested in using the software for on-campus/UI departmental computer, they should contact their departmental IT group. 

    Retirees:  On the day you retire you will lose access to your H: drive and OneDrive for Business. Before you retire, transfer any departmental files to others in your department and save any personal files you wish to keep. You will not have access after your last day.

    Emeritus:  If you have an official Emeritus designation from HR before your last day, you will retain access to your Home Drive and OneDrive.  If this does not happen before your last day, you will lose access to your files. 

    For more information, see What Happens to My Files When I Leave the University.


    Emeritus users retain access to ICON. Retirees typically do not retain access to ICON; ICON access is revoked when the user's status changes from faculty/staff to retiree.


    Retirees and non-paid emeritus do not retain access to their licensed Zoom account provided through the University of Iowa. Zoom access is revoked when the user's status changes from faculty/staff to retiree.

    Paid emeritus users retain access to the licensed Zoom account.


    Emeritus and retiree users do not lose access to UICapture unless by request. For more information, contact the ITS Help Desk at 319-384-4357 or via email at

    As a University of Iowa retiree, you are eligible for discounts on computer purchases.

    As a retiree from the University of Iowa, you have access to the ITC computer labs on campus and the UI Wireless network using your HawkID and password.  

    Article number: 
    Last updated: 
    May 13, 2022