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Frequently Asked Questions

Additional details about the Alertus Desktop client

Alertus is a vendor of alerting technology and systems. While they offer many options, the UI has procured their emergency messaging desktop feature ( http://www.alertus.com/desktop ). This feature allows a UI Department of Public safety...
Service: 
Alertus
Article number: 
123576
Last updated: 
December 10, 2021

Why implement the Alertus Desktop client as a Hawk Alert notification option?

The university is committed to notifying faculty, staff, and students of emergency events that are currently occurring on, or imminently threatening the UI campus. This service will help maximize the safety and protection of our campus community to...
Service: 
Alertus
Article number: 
123566
Last updated: 
December 10, 2021

Is Alertus Desktop mandatory for everyone on campus

Alertus Desktop is installed on university supported computers located in classrooms, lecture halls, and ITC computer labs. Faculty, staff, and students have the option to download the desktop notification client on their computers.
Service: 
Alertus
Article number: 
123556
Last updated: 
December 10, 2021

How to Clear the Outlook Cache

Note: this deletes any information not yet synced with the server Outlook (Windows) Rename the Outlook .ost file (if you get an error about "cannot open set of folders") Exit Outlook and Skype for Business. From the Start menu, choose Run. In the...
Service: 
Office 365: Email & Calendaring
Article number: 
123401
Last updated: 
November 29, 2021

Using Delayed Delivery to Send Messages at a Later Date/Time

There are times that you may need to send out information but you don't want the message sent right away or you may be working a flexible work schedule and don't want th message to be delivered until normal work hours. Some people want to create...
Service: 
Office 365: Email & Calendaring
Article number: 
123391
Last updated: 
November 24, 2021

Common Questions

Why does the Office 365 GCC High tenant exist? Currently, all faculty, staff and students have access to Office 365 (email, Teams, One Drive, Office apps, etc). This set of tools is also called the O365 commercial/academic tenant for short. This...
Service: 
Office 365 GCC High
Article number: 
123306
Last updated: 
November 12, 2021

How do I find my VPN connection statistics?

To download a VPN connection statistics file: Connect to the Cisco AnyConnect Secure Mobility Client . Click the gear icon . Click the Statistics Tab, then the Export Stats... button. This will download a file named Cisco_AnyConnect_VPN_Statistics...
Service: 
Cisco AnyConnect VPN Client
Article number: 
123201
Last updated: 
November 1, 2021

Deleting an AWS account

We encourage customers to use separate AWS accounts for different workloads and projects. As your needs change, or as projects come to a close, you may want to close an AWS account. This FAQ aims to guide you through our process for closing an AWS...
Service: 
Amazon Web Services (AWS)
Article number: 
122301
Last updated: 
September 13, 2021

FAQ - Canceling/deleting an Azure subscription

We encourage customers to use separate Azure subscriptions for different workloads and projects. As your needs change, or as projects come to a close, you may want to terminate your Azure subscription. This FAQ aims to guide you through our process...
Service: 
Microsoft Azure
Article number: 
122296
Last updated: 
July 14, 2021

How do I find my Azure subscription ID?

For existing customers, the Cloud Team will often ask you for your Azure subscription ID in order to assist you with questions and changes to your service. If you don't know it, you can find this alphanumeric string if you have console access to...
Service: 
Microsoft Azure
Article number: 
122266
Last updated: 
July 13, 2021
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Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
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