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Frequently Asked Questions

How to use Duo Two-Step login during domestic or international travel

Two-Step Login using the Duo Mobile app is the most effective way to use Two-Step login while traveling.
Service: 
Two-Step Login with Duo Security
Article number: 
107356
Last updated: 
October 19, 2021

How to use "Remember me for 30 days" with Two-Step Login

Configuring Trusted Devices Duo Security's trusted devices feature is similar to the "remember my computer" or "keep me logged in" features that users are accustomed to seeing when logging in to many websites. With the trusted devices feature...
Service: 
Two-Step Login with Duo Security
Article number: 
106561
Last updated: 
February 21, 2020

How to share files and folders in OneDrive

Both the Share and Copy Link commands now default to the same permissions and use the same link settings. Share uses the automatic email messaging inside of Office 365. Copy Link allows you to send your own email message. Anyone with this link: This...
Service: 
OneDrive for Business
Article number: 
106381
Last updated: 
January 20, 2021

Best Practices - Tips and Recommendations for Creating Lists in Office 365

Best Practices - Tips and Recommendations for Creating Lists in Office 365 Office 365 offers a variety of UI Directory and Distribution Lists options. Some of these directory and lists can be automatically generated from institutional data. The...
Service: 
Office 365: Email & Calendaring
Article number: 
104575
Last updated: 
April 19, 2018

Where are ITCs located on campus?

The ITC's are located in multiple locations across the entire campus. The following list shows the locations, available computers, printer types and study spaces. You can find the list of study spaces on campus here .
Service: 
Instructional Technology Centers (ITCs)
Article number: 
103794
Last updated: 
December 10, 2019

FileVault2 Encryption - Frequently Asked Questions

FileVault2 Encryption - Frequently Asked Questions
Service: 
FileVault Encryption
Article number: 
103702
Last updated: 
June 22, 2016

Outlook Continually Prompts For My Password

If you are continually being prompted for your password in Outlook try the steps below, one at a time, to resolve the issue. In some cases, you may need administrative rights to update these settings. In this case, please contact your local ITS...
Service: 
Office 365: Email & Calendaring
Article number: 
103549
Last updated: 
May 17, 2022

How is the update process different for Office ProPlus?

Unlike other versions of Office, the software updates and security updates for Office ProPlus are not available via Windows Update. Instead, these updates are released monthly (usually the 2nd Tuesday of the month), and Microsoft creates an updated...
Service: 
Microsoft Office
Article number: 
103434
Last updated: 
October 12, 2020

How do I uninstall Office ProPlus?

If you need to uninstall Office ProPlus from your computer, please follow the guides provided from Microsoft's support site on how to uninstall Microsoft Office from a PC .
Service: 
Microsoft Office
Article number: 
103430
Last updated: 
October 6, 2020

How do I repair my Office ProPlus installation?

If you run into issues with Microsoft Office ProPlus on a Windows PC, it is sometimes helpful to run a repair of the software. To do so, follow these steps below: Go to your Control Panel . Tip : Press the Windows logo key on your keyboard, then...
Service: 
Microsoft Office
Article number: 
103429
Last updated: 
October 12, 2020
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Contact Us

Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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