The University of Iowa, in collaboration with several other universities, has negotiated strong contractual agreements with Microsoft, including a Business Associates Agreement (BAA) that covers HIPAA data. These agreements provide assurance that...

This is a major trend in higher education and we have been monitoring other schools’ experiences with cloud e-mail solutions for several years. Microsoft has over 20 million users of their cloud services in education alone. Examples of schools that...

We conducted an extensive analysis and comparison of Google, Microsoft, and other options. We found that the Microsoft Office 365 solution integrates much better with our existing Microsoft Exchange infrastructure on campus than the Google solution...

Outlook provides a feature known as "auto-complete" that allows you to type a few characters of an email address you previously sent to and it suggests and completes the rest of the address. This feature is convenient for emailing people you send to...

Both of these email services are owned and operated by Microsoft, so if you are logged into your Microsoft Office 365 account, you must open a new browser in order to access your personal outlook.com (formally known as Hotmail.com) account at the...

For other email clients: Here are instructions for showing headers for various email clients . You will need to copy and paste the headers into the forwarded message. Sometimes to troubleshoot a problem you are having ITS needs to see the complete...

Microsoft Office 365 works best with Office 2013 or Office 2010 for Windows and Office 2011 for Mac. Microsoft Office 365 will work with limited functionality with Office 2007. If you have an earlier edition of Office, you will need to update to a...

List owners may receive an error message that reads: >> The enclosed message, found in the listname mailbox and shown under the spool ID xxxx in the system log, has been identified as a possible delivery error notice for the following reason...