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Frequently Asked Questions

Outlook Showing Images and Pictures as Red X

If Outlook is showing your images/pictures in email messages as a red X, you can change that in your Outlook settings. First, check to see what your download settings are: Choose File | Options | Trust Center | Trust Center Settings - is there a...
Service: 
Office 365: Email & Calendaring
Article number: 
118061
Last updated: 
March 6, 2020

Why is Two-Step login required?

The university adopted Two-Step Login in the face of real security threats. Most other major universities have done the same. Two-Step is a basic and essential tool for keeping our campus community safe. Here are six reasons the university requires...
Service: 
Two-Step Login with Duo Security
Article number: 
117896
Last updated: 
February 20, 2020

When will my Team expire, and how can I renew it?

Unused Teams and Groups can accumulate and become a burden to resources over time. To prevent this from happening, ITS has implemented an expiration policy for Teams and Groups. This article will explain the expiration policy and provide you with...
Service: 
Microsoft Teams
Article number: 
117466
Last updated: 
January 15, 2020

How can faculty or staff request Microsoft Teams?

Microsoft Teams is now enabled for all Faculty, Staff and Student Hawk IDs. To get started with Microsoft Teams, please see this ITS support article .
Service: 
Microsoft Teams
Article number: 
117421
Last updated: 
March 18, 2020

RemoteAdmin Frequently Asked Questions (FAQs)

ITS manages the RemoteAdmin service for campus. This service allows campus IT professionals to access servers within the datacenter. IT professionals with a need to datacenter access servers may request access to the RemoteAdmin Service. Access to...
Service: 
RemoteAdmin Service for Access to Secured Servers and Administrative Applications
Article number: 
116871
Last updated: 
February 10, 2020

Data Center Proxy: FAQ

Service: 
Data Center Proxy
Article number: 
116716
Last updated: 
June 24, 2021

Why do I receive a "file could not be opened" error after the FileMaker Server upgrade?

If you receive a message similar to the images below after the FileMaker Server upgrade, you may not have the most recent Opener file for your database. Contact the FileMaker Hosting administration team at fmpadmin@uiowa.edu to get a new Opener file...
Service: 
FileMaker Hosting and Administration
Article number: 
115851
Last updated: 
July 28, 2019

Should I install the 32-bit or 64-bit version of FileMaker?

The choice of whether to install the 32-bit or 64-bit version of FileMaker depends on a few things (note: this only applies to Windows, there is only one installer for the Mac version of FileMaker): Is your Operating System 32-bit or 64-bit? If your...
Service: 
FileMaker Hosting and Administration
Article number: 
115611
Last updated: 
May 25, 2019

How to use Two-Step Login with UI Anywhere VPN

As of May 16, 2019, UI Anywhere VPN users are required to use Two-Step Login to verify and complete their VPN connections. If you do not have devices enrolled in Duo Two-Step Login, review the Two-Step Login set-up and management instructions ...
Service: 
Two-Step Login with Duo Security
Article number: 
115421
Last updated: 
March 16, 2020

Switch to the Duo Mobile app to receive push notifications for Two-Step Logins

Push notifications to the Duo Mobile app on a mobile phone or tablet are the fastest, easiest, most reliable, most discreet, and most secure way to complete two-step logins. Setting up the app and push notifications takes just a few minutes and will...
Service: 
Two-Step Login with Duo Security
Article number: 
115211
Last updated: 
October 19, 2021
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Contact Us

Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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