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Frequently Asked Questions

I'm leaving the University of Iowa. How can I transfer my Qualtrics surveys to my account at the new institution?

If you are leaving the University of Iowa and would like your surveys and survey data transferred to another institution or company, there are two options for doing this, per Qualtrics Support. Please carefully read the two options below to...
Service: 
Qualtrics
Article number: 
109621
Last updated: 
September 29, 2021

Frequently Asked Classroom Issues And Concerns

Service: 
University Classrooms
Article number: 
109201
Last updated: 
December 10, 2019

How to obtain and use a hardware token for Two-Step Login

What is an authentication token device? A one-time passcode (OTP) authentication hardware token is a small device with an internal passcode generator that can be associated with a Two-Step Login account. With the press of a button, it will generate...
Service: 
Two-Step Login with Duo Security
Article number: 
108826
Last updated: 
February 21, 2020

How do I Clean-Up my Hard Disk?

Cleaning up your desktop and temporary files can help clean up space, increase performance, and help with boot-up speeds. We strongly recommend having as few possible files located on your computer's desktop. It is also recommended that all...
Service: 
Windows
Article number: 
108781
Last updated: 
May 15, 2020

How do I Uninstall Unused Programs?

Removing unused and not necessary programs can create more space and speed up your computer. Follow the below steps to successfully remove any programs you don't recognize or no longer need. If you have any questions about a program on the list...
Service: 
Windows
Article number: 
108771
Last updated: 
May 15, 2020

How do I Boot to Safe Mode?

Safe Mode is a version of your computer's operating system that can be used to diagnose issues. In order to access Safe Mode from within Windows, follow these steps: Open the Start menu and search “System Configuration” Select the Boot tab along the...
Service: 
Windows
Article number: 
108671
Last updated: 
May 15, 2020

How do I Locate my IP Address?

You can locate your IP Address on a Windows computer by following these instructions: Open your start menu and search “Command Prompt” Type ipconfig and then press Enter. Locate your IPV4 Address in the list of information that populates. This is...
Service: 
Windows
Article number: 
108666
Last updated: 
May 15, 2020

Microsoft Teams FAQs

Service: 
Microsoft Teams
Article number: 
108506
Last updated: 
April 22, 2020

How can I share a Qualtrics report with others?

If you would like to provide access to your report with others (e.g., teams or departments are collaborating on a survey or research), you may provide access to other individuals within (or even outside) The University of Iowa using the Publish...
Service: 
Qualtrics
Article number: 
107741
Last updated: 
January 26, 2017

How can I share my Qualtrics survey to collaborate with others?

If you would like to provide access to your surveys with other users or Qualtrics user groups, you may provide access to other individuals within (or even outside) The University of Iowa by using the Share Project feature in Qualtrics. To share with...
Service: 
Qualtrics
Article number: 
107736
Last updated: 
January 31, 2022
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Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
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