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General Support Information

Zoom - Request 3rd Party App Integration or API Access

Zoom 3rd Party App Integration or Zoom API (OAuth) Request If you would like to request a 3rd party app to be integrated with our Zoom account or to ask for access to the Zoom API (using OAuth), please fill out the following form: 3rd Party App...
Service: 
Zoom
Article number: 
119781
Last updated: 
September 16, 2020

Zoom - Waiting Rooms

Zoom offers a Waiting Room feature that can fit a couple of different needs: If you are hosting a Zoom meeting and you'd like the ability to have control on when your participants are allowed into your meeting. You'd like to have a Virtual Office...
Service: 
Zoom
Article number: 
119736
Last updated: 
September 23, 2021

Copy Your Home Drive to OneDrive

Method #1 The simplest way to migrate your data from your Home Drive to OneDrive for Business is to copy folders from your Home Drive into your OneDrive sync client. This will automatically sync your data. Your sync client is the blue cloud in the...
Service: 
OneDrive for Business
Article number: 
119721
Last updated: 
August 25, 2022

Zoom - Standard Security for Meetings

How to use Passcodes Passcodes can be enabled for any meeting (including a meeting with a Waiting Room). Passcodes make your meetings more secure by preventing unauthorized participants from guessing your meeting links. If you enable a Passcode for...
Service: 
Zoom
Article number: 
119686
Last updated: 
September 17, 2021

How to Find Meetings You Scheduled

If you schedule a lot of meetings, and some of your meetings are recurring (meetings that repeat daily, weekly, monthly etc.), you may not see all your meetings where you expect to see them. To see all your meetings, follow these steps Log into...
Service: 
Zoom
Article number: 
119586
Last updated: 
August 11, 2021

Zoom Add-In for Outlook desktop

See Zoom Add-In for Outlook Desktop for information on installing the add-in for Outlook Windows or Mac.
Service: 
Zoom
Article number: 
119576
Last updated: 
December 6, 2022

How To Get a Participant List For Your Meeting

Below are the instructions to get a participant list for a meeting. This is not the same thing as your registration report. Log into https://uiowa.zoom.us Click Reports on the left hand column Then, Under Usage Reports, click Usage Make sure the...
Service: 
Zoom
Article number: 
119566
Last updated: 
August 25, 2020

Puppet Enterprise Migration and Transitions

List of issues and observations when moving from PE 2019 to PE 2021 Puppet 6 to Puppet 7 (although Puppet 6.x agents will work on PE2021) Facter 3 to Facter 4 JRuby 9.2.17.0 to JRbuy 9.3.4.0 Viewing user access token from the PE console New...
Service: 
Puppet
Article number: 
119556
Last updated: 
November 1, 2022

Recording a Zoom Breakout Room

Recording Zoom meetings can be a useful tool, but there are some limitations when it comes to recording breakout rooms. The standard is that breakout rooms are not captured. If you wish to capture your breakout rooms, it is important to make special...
Service: 
Zoom
Article number: 
119511
Last updated: 
May 21, 2021

What are Breakout Room Sessions?

Breakout rooms allow you to split your Zoom meeting in up to 50 separate sessions. The meeting host can choose to split the participants of the meeting into these smaller separate sessions automatically or manually and can switch between sessions at...
Service: 
Zoom
Article number: 
119506
Last updated: 
August 24, 2020
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Contact Us

Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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