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General Support Information

How many participants can join my Zoom meeting?

All current University of Iowa students, faculty and staff are licensed for Zoom Pro accounts. Students, faculty, and staff can host meetings with up to 300 participants. Meetings can last for up to 30 hours or 40 minutes of being idle (1 person...
Service: 
Zoom
Article number: 
119311
Last updated: 
September 17, 2021

Zoom: Recent News

August 16th, 2022 On Thursday, August 18, 2022 ITS will implement a Zoom minimum required client version of v5.11 to join University meetings/webinars which will prompt older client versions to update. This is to address a critical security issue in...
Service: 
Zoom
Article number: 
119306
Last updated: 
August 16, 2022

"Your Attendees Are Waiting" Email Notification

Zoom hosts can receive an email notifications if participants have joined the meeting before the host has. The notification email will prompt the host to join the meeting. Full description and options available at: https://support.zoom.us/hc/en-us/...
Service: 
Zoom
Article number: 
119301
Last updated: 
July 30, 2020

Delegate management of share access

ITS - Research Services is in the process of moving user management for LSS shares into Access Management, empowering share owners and their delegates to grant and revoke access themselves. For LSS shares created in July 2020 or later, please refer...
Service: 
Large Scale Storage (LSS)
Article number: 
119191
Last updated: 
July 22, 2020

How do I request FileMaker Hosting?

To request hosting for an existing FileMaker solution, please complete the following workflow form: https://workflow.uiowa.edu/form/filemaker-hosting
Service: 
FileMaker Hosting and Administration
Article number: 
119076
Last updated: 
July 12, 2020

Tech Tips for ITS

These tech tips are for ITS staff only. How to Request Help Mike Jenn and Amir Bozorgzadeh are the ETS consultants for ITS. If you need help, use the Tech Services email address ITS-TechServices@uiowa.edu Mail will reach Mike, Amir, and their backup...
Service: 
Extended Technical Support
Article number: 
118981
Last updated: 
January 25, 2023

Accessing snapshots

LSS shares take temporary snapshots which retain the share's files, folders and permissions exactly as they existed at the moment the snapshot was taken. It can be helpful to access a snapshot to view a previous version of a file or to restore...
Service: 
Large Scale Storage (LSS)
Article number: 
118821
Last updated: 
March 15, 2022

Grant/revoke access for additional users

ITS - Research Services is in the process of moving user management for LSS shares into Access Management, empowering share owners and their delegates to grant and revoke access themselves. For LSS shares created in July 2020 or later, please refer...
Service: 
Large Scale Storage (LSS)
Article number: 
118771
Last updated: 
August 5, 2020

How to request more space

To increase the quota of your share, please email research-computing@uiowa.edu .
Service: 
Large Scale Storage (LSS)
Article number: 
118766
Last updated: 
May 26, 2020

How to request additional space

Additional space may be purchased at the standard rate of $270 per TB per year by emailing its-rdss-help@uiowa.edu . Please include the name of the RDSS volume, how many additional TBs of space you would like, and the MFK to be charged.
Service: 
Research Data Storage Service (RDSS)
Article number: 
118626
Last updated: 
April 24, 2020
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Contact Us

Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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