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General Support Information

Using the Report Message Add-In

While viewing a message in Outlook, you can choose to report a message to Microsoft as Junk or Phishing and send a copy of the message to them. Open the message and click the down arrow next to Report Message Choose what option you wish to use: Junk...
Service: 
Office 365: Email & Calendaring
Article number: 
120601
Last updated: 
November 16, 2022

Wireless Authentication Server Certificate Renewal Instructions

On Wednesday, January 4th, 2023, ITS will renew the certificate used to verify the authenticity of the wireless authentication servers. When you connect to eduroam after the certificate is renewed, you may be asked to verify and accept the new...
Service: 
UI Wireless - eduroam
Article number: 
120501
Last updated: 
December 12, 2022

How to Update the Zoom Desktop and Mobile Clients

Zoom frequently releases new client updates that bring new features or enhancements. Please note: If you have an older client, or if your meeting participants have an older client, some Zoom functionality will not be available or work as expected...
Service: 
Zoom
Article number: 
120481
Last updated: 
May 26, 2022

Zoom Automatic Live Transcription

Zoom Live Transcription Live Transcription provides an ASR (Automatic Speech Recognition) transcription service. This allows for speech to text transcription when in a Zoom Meeting or Webinar. This feature is enabled by the host of the Meeting or...
Service: 
Zoom
Article number: 
120361
Last updated: 
December 10, 2020

Skype for Business – Location Information

Information Technology Services has enabled room-level Skype for Business Location Information, to ensure compliance with the RAY BAUM’S Act . This act requires that information such as street address, building number, floor number and suite be...
Service: 
Microsoft Skype for Business
Article number: 
120291
Last updated: 
January 13, 2023

Transfer Data to or from Argon

Log in to Globus, if you haven't done this there are detailed file transfer instructions . Select the uiowadata#data endpoint. Type in the path corresponding to the source or destination in Argon. Path on Argon Path in Globus /Users/<your HawkID...
Service: 
Research Data Collaboration Service (RDCS)
Article number: 
120271
Last updated: 
September 15, 2021

Switching to the Outlook Mobile App

Why should I switch to the Outlook app? Changes are coming to improve the security of our university email that will impact your ability to access these services. Get ahead of the change and install the Microsoft Outlook mobile app now. There are...
Service: 
Office 365: Email & Calendaring
Article number: 
120206
Last updated: 
November 10, 2022

Managed Application and Platform Level Services Detail

Service Detail Core Application Service The Core Application Service offers full-service systems administration for application with enterprise level service (used by a majority of campus users) and availability (near or at 24x7) requirements for...
Service: 
Managed Application and Platform Level Services
Article number: 
119866
Last updated: 
September 16, 2021

Managed Application and Platform Level Services Feature Definitions

Application Focused Sysadmin A system administrator assigned to help manage your application/service. Their focus is to manage the installation and updates of the application as well as prerequisite applications and services required by the...
Service: 
Managed Application and Platform Level Services
Article number: 
119861
Last updated: 
May 11, 2021

Restrict Download and Print in OneDrive

With sensitive data, you might want to restrict download and/or printing of shared documents. This allows for files to be set "view only" by selecting “anyone” or “specific person” and select the block download button. Currently, the following file...
Service: 
OneDrive for Business
Article number: 
119796
Last updated: 
September 22, 2020
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Contact Us

Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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