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General Support Information

Home Drive Service Changing

On September 13, 2022, the Home Drive service will be changing from automatically provisioning to an exceptions based provisioning model. What does this mean for end-users? Currently, every HawkID is given a Home Drive when the ID is created. After...
Service: 
Home Drive (Files@Iowa)
Article number: 
125361
Last updated: 
November 23, 2022

Book an Appointment for SQL Server DBA Support

Book support time with a SQL Server database administrator for any questions or issues you may have regarding SQL Server systems. NOTE: If you aren't an IT professional and are interested in using this service, please work with your local IT support...
Service: 
Microsoft SQL Server Hosting and Administration
Article number: 
125346
Last updated: 
August 26, 2022

Zoom - Modern Authentication Office 365 Connection Update

Security improvements are being made to the university email system which will impact your ability to connect Zoom to your email and calendar unless you make the recommended changes. If you would like to know more information on the Modern...
Service: 
Zoom
Article number: 
125261
Last updated: 
August 3, 2022

Switching to Outlook for Mac

Why should I switch to the Outlook for Mac client? The Outlook for Mac client: Provides the best user experience for email and calendar in one app Updates to the Outlook for Mac app have added new features and reliability for an improved user...
Service: 
Office 365: Email & Calendaring
Article number: 
125081
Last updated: 
November 10, 2022

The website you were trying to reach is only available on campus or when connected to the VPN.

Some University of Iowa websites or services are only available to users who are located on campus, or are connected to the Virtual Private Network (VPN) service. The website you were trying to reach is one that is only available on campus or via...
Article number: 
124846
Last updated: 
September 13, 2022

Microsoft Teams Apps

Microsoft Teams Apps Some of the available Apps are provided by Microsoft, however, most Teams Apps are developed by third-party, external vendors (not Microsoft) and may not conform to Office 365 and University of Iowa data storage security,...
Service: 
Microsoft Teams
Article number: 
124716
Last updated: 
January 17, 2023

Why am I unable to use Qualtrics on Internet Explorer?

Microsoft announced it is ending support for the Internet Explorer (IE) browser on June 15, 2022. As a result of Microsoft's announcement, Qualtrics will also end support for IE on June 15, 2022. What is the change? This means that some IE users may...
Service: 
Qualtrics
Article number: 
124366
Last updated: 
April 28, 2022

Replace an RDSS share with an LSS share

Which storage system should I choose? For a comparison of the Research Data Storage Service (RDSS) and the Large Scale Storage (LSS) service, please refer to the research storage options comparison page . If you would like assistance determining...
Service: 
Large Scale Storage (LSS)
Article number: 
124361
Last updated: 
March 15, 2022

Sharing content

Giving access to sites and content to internal or external users is accomplished via "Sharing". The options for sharing content are dictated by the security settings of a site. By default, all sites/files can be shared internally to other faculty...
Service: 
SharePoint Online
Article number: 
124216
Last updated: 
March 1, 2022

How do I distribute a survey using a @survey.uiowa.edu email address?

By default, Qualtrics uses a @qemailserver.com as the FROM domain for messages sent using their Email Distribution feature. In January 2020, ITS set up a custom FROM address of @survey.uiowa.edu for all existing UI Qualtrics users. Any Qualtrics...
Service: 
Qualtrics
Article number: 
124036
Last updated: 
January 26, 2022
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Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
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