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General Support Information

Moving an on-premises server to the cloud

If you're considering a move to the cloud for a server that currently resides on-premises, there are several factors you'll want to consider. The list of factors is not comprehensive, but should give you an idea of the kinds of things you should be...
Service: 
Microsoft Azure
Article number: 
124001
Last updated: 
January 21, 2022

Do I need to be an administrator to install the Alertus Desktop client?

University of Iowa owned and centrally managed computers will not require administrator privileges to install. If desired by a college/unit, Alertus will be available in the standard, “Software Center” for optional install. Personally owned...
Service: 
Alertus
Article number: 
123581
Last updated: 
December 10, 2021

How does Alertus Desktop work?

If you opt in to download the desktop notification client and are connected to the UI wired or wireless network, or are using a centrally supported computer with the client, the service will issue a pop-up Hawk Alert message on your computer. To...
Service: 
Alertus
Article number: 
123571
Last updated: 
February 24, 2022

Request a package to be mirrored

Who can request packages? Any one can request packages to be mirrored. The Linux-Patching group will determine whether or not to mirror the package based upon the following criteria: size, difficulty to mirror, expected frequency of use by the...
Service: 
CentOS
Article number: 
123511
Last updated: 
December 7, 2021

Differences between Listserv Owners, Moderators and Editors

A common question in regards to list configurations is what is the difference between an Owner, Moderator and Editor. The definitions of each is below. Owner - List owners are the primary administrators of the list. Emails addresses with "Owner"...
Service: 
LISTSERV Owner Information
Article number: 
123476
Last updated: 
December 28, 2022

CloudCheckr Cost Tracking & Alerts

Introduction ITS Cloud Services has contracted with CloudCheckr to provide services for monitoring and alerting related to expenditures with cloud accounts and providers. This software platform provides general spending trends, historical billing...
Service: 
CloudCheckr
Article number: 
123466
Last updated: 
December 6, 2021

CloudCheckr Resource Tagging

Introduction CloudCheckr has a feature that allows account billing managers to further refine their reporting capabilities through the use of tags. While account holders can create any tags to their liking for resources within their cloud account,...
Service: 
CloudCheckr
Article number: 
123461
Last updated: 
December 6, 2021

Blocked Files in OneDrive Sync

Not all files can be synced through the OneDrive sync client. Currently, the only file type being blocked is a .PST file. The ITS e-Communication Team strongly recommends moving these files to Office 365 ; whether they are on the local hard drive or...
Service: 
OneDrive for Business
Article number: 
123351
Last updated: 
November 17, 2021

When to use SharePoint Online

SharePoint Online (SPO) is available to UI colleges, departments, workgroups, labs, organizations and project teams that desire cloud-based file storage and collaboration. SPO is the only Office 365 service that has full support for using AD groups...
Service: 
SharePoint Online
Article number: 
123061
Last updated: 
October 21, 2021

Healthcare staff permissions on SharePoint Online

Many Healthcare staff have two identities (Healthcare and HawkID) populated in Office 365 which, unfortunately, can impact setting SharePoint user permissions and/or file sharing. Healthcare IDs are not licensed for Office 365 and SharePoint Online...
Service: 
SharePoint Online
Article number: 
123056
Last updated: 
March 1, 2022
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Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
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