Overview When you use our Campus-to-Cloud Connectivity offering in your VPC, DNS will work slightly differently. We leverage an AWS service called Route 53 Resolver. Behavior DNS lookups for any hostname that reside in the uiowa.edu namespace (...

Overview By default, any resource that resides in an AWS VPC cannot communicate with on-premises LSA networks. The centrally-managed AWS Cloud Connectivity offering, using site-to-site VPN connections, enables this communication. Our architecture...

Warranty Claim for Peripherals purchased from Unified Communications *Please note, the following instructions are not intended for University of Iowa Health Care employees. If you are a University of Iowa Health Care employee needing assistance,...

If a UI user would like to have a survey transferred to a Qualtrics user outside of our organization, there are a couple of methods for doing so depending on your specific situation. If the survey is currently collecting responses and/or they need...

ITS offers SQL Server 2019 database hosting on a shared platform at no cost to customers. To be eligible for this service, the database must meet several requirements including: All accounts must follow a least-privilege security model and not...

Below are frequently asked questions about our anti-spam and phishing efforts

When a Guest (external) user is attempting to access a Team hosted on the UI Office 365 tenant with their org credentials (e.g. external-user@xyz.edu ) the user cannot already be signed-in to the Teams client for accessing Teams on their own tenant...

Splunk On-Call is the primary tool Enterprise Infrastructure uses to route critical alerts and pages from the Prometheus monitoring platform . Additional information about Enterprise Infrastructure's Splunk On-Call service can be found on their...

Iowa Governor Kim Reynolds issued a directive to ban TikTok on all state-owned devices. If you have a device provided by the University of Iowa and have installed the TikTok app, please follow these instructions on how to remove it to be in...

When you have a non-service impacting need for any of your services, please submit a service ticket to let the SAS Sysadmins know what you need. Submission Process To submit a Service Request (SR) to the SAS Sysadmin team, click on this link to take...