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General Support Information

What are the differences between the Zoom Web Portal and the Zoom apps?

The Zoom web portal ( https://uiowa.zoom.us ) is your central hub to review and update such things as your profile , meeting settings , and run your meeting reports . You can also use the web portal to schedule, view, and edit meetings. If you use...
Service: 
Zoom
Article number: 
119501
Last updated: 
August 25, 2020

What is a Zoom Meeting/Webinar ID?

A Zoom Meeting/Webinar ID is the meeting number assigned to each Zoom meeting and can be a 10 or 11 digit number. Meet Now ( Instant Meetings ), Scheduled Meetings (which may also be used as recurring meetings), and Webinar IDs contain 11 digits,...
Service: 
Zoom
Article number: 
119496
Last updated: 
August 11, 2021

How to Delete Teams Posts

Team Owners have the ability to delete messages/conversations (both terms may be used) in their Team site. This may be used to remove things such as an accidental message, an incorrect message, or something deemed inappropriate. To remove a message/...
Service: 
Microsoft Teams
Article number: 
119476
Last updated: 
September 29, 2021

Zoom Closed Captioning

Zoom currently offers the ability to have Closed Captioning by using their ASR solution (You can find out more info here: Zoom Automatic Live Transcription ) or through the use of 3rd party software or appointing yourself or one of your meeting co-...
Service: 
Zoom
Article number: 
119471
Last updated: 
February 1, 2021

Zoom Virtual Office Hours and Scheduling

There are many options to configure and host online office hours. Below is an example using Zoom: Visit https://uiowa.zoom.us , click Sign In and enter HawkID and password In the left-hand menu, choose Meetings In the top menu, choose Personal...
Service: 
Zoom
Article number: 
119371
Last updated: 
August 4, 2020

Differences between a Zoom Meeting and Zoom Webinar

Zoom offers two different types of meeting events. One is a standard meeting which all U of I students, staff, faculty are licensed to use and allow for up to 300 participants. You may also host up to 500 or 1,000 participants with a purchased Zoom...
Service: 
Zoom
Article number: 
119366
Last updated: 
January 10, 2023

Zoom Alternate Host vs Co-Host

Zoom allows for 2 different types of hosts. The first is a co-host. A co-host is a participant that can be granted co-host rights after the meeting has started. The second is an alternate host. The host sets an alternate host at the time of the...
Service: 
Zoom
Article number: 
119351
Last updated: 
August 2, 2020

Zoom Windows Client Updates - August 5th, 2020

Below are key changes to the Zoom Windows client version 5.2.0: Changes to existing features Meeting and webinar passwords now called Passcodes Show annotator's name by default New and enhanced features Adjust video brightness Improved background...
Service: 
Zoom
Article number: 
119346
Last updated: 
September 22, 2021

Teams New Meeting Experience

How to enable Teams New meeting experience: Click on your avatar on the top right corner From the drop down menu, click 'Check for updates.' It is always good to stay current and make sure you have the latest version. Please allow for 2-05 for Teams...
Service: 
Microsoft Teams
Article number: 
119341
Last updated: 
August 2, 2020

Teams Recent News

August 21st, 2020: Team Owners can now delete messages/conversations from their Team Site. To learn more, check out: https://its.uiowa.edu/support/article/119476 August 2nd, 2020: Teams new meeting experience option: Microsoft is rolling a new Teams...
Service: 
Microsoft Teams
Article number: 
119336
Last updated: 
March 2, 2021
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Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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