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General Support Information

Puppet Enterprise Migration and Transitions

List of issues and observations when moving from PE 2019 to PE 2021 Puppet 6 to Puppet 7 (although Puppet 6.x agents will work on PE2021) Facter 3 to Facter 4 JRuby 9.2.17.0 to JRbuy 9.3.4.0 Viewing user access token from the PE console New...
Service: 
Puppet
Article number: 
119556
Last updated: 
November 1, 2022

Recording a Zoom Breakout Room

Recording Zoom meetings can be a useful tool, but there are some limitations when it comes to recording breakout rooms. The standard is that breakout rooms are not captured. If you wish to capture your breakout rooms, it is important to make special...
Service: 
Zoom
Article number: 
119511
Last updated: 
May 21, 2021

What are Breakout Room Sessions?

Breakout rooms allow you to split your Zoom meeting in up to 50 separate sessions. The meeting host can choose to split the participants of the meeting into these smaller separate sessions automatically or manually and can switch between sessions at...
Service: 
Zoom
Article number: 
119506
Last updated: 
August 24, 2020

What are the differences between the Zoom Web Portal and the Zoom apps?

The Zoom web portal ( https://uiowa.zoom.us ) is your central hub to review and update such things as your profile , meeting settings , and run your meeting reports . You can also use the web portal to schedule, view, and edit meetings. If you use...
Service: 
Zoom
Article number: 
119501
Last updated: 
August 25, 2020

What is a Zoom Meeting/Webinar ID?

A Zoom Meeting/Webinar ID is the meeting number assigned to each Zoom meeting and can be a 10 or 11 digit number. Meet Now ( Instant Meetings ), Scheduled Meetings (which may also be used as recurring meetings), and Webinar IDs contain 11 digits,...
Service: 
Zoom
Article number: 
119496
Last updated: 
August 11, 2021

How to Delete Teams Posts

Team Owners have the ability to delete messages/conversations (both terms may be used) in their Team site. This may be used to remove things such as an accidental message, an incorrect message, or something deemed inappropriate. To remove a message/...
Service: 
Microsoft Teams
Article number: 
119476
Last updated: 
September 29, 2021

Zoom Closed Captioning

Zoom currently offers the ability to have Closed Captioning by using their ASR solution (You can find out more info here: Zoom Automatic Live Transcription ) or through the use of 3rd party software or appointing yourself or one of your meeting co-...
Service: 
Zoom
Article number: 
119471
Last updated: 
February 1, 2021

Zoom Virtual Office Hours and Scheduling

There are many options to configure and host online office hours. Below is an example using Zoom: Visit https://uiowa.zoom.us , click Sign In and enter HawkID and password In the left-hand menu, choose Meetings In the top menu, choose Personal...
Service: 
Zoom
Article number: 
119371
Last updated: 
August 4, 2020

Differences between a Zoom Meeting and Zoom Webinar

Zoom offers two different types of meeting events. One is a standard meeting which all U of I students, staff, faculty are licensed to use and allow for up to 300 participants. You may also host up to 500 or 1,000 participants with a purchased Zoom...
Service: 
Zoom
Article number: 
119366
Last updated: 
January 10, 2023

Zoom Alternate Host vs Co-Host

Zoom allows for 2 different types of hosts. The first is a co-host. A co-host is a participant that can be granted co-host rights after the meeting has started. The second is an alternate host. The host sets an alternate host at the time of the...
Service: 
Zoom
Article number: 
119351
Last updated: 
August 2, 2020
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Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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