Instructional Web Conferencing
Zoom is an audio and video web conferencing solution offered by the University of Iowa. Zoom allows users to meet in online meetings, share audio and video information, schedule webinars, use questionnaires in meetings, and much more. All faculty, staff, and students are licensed to use Zoom to host web conferencing meetings.
Zoom is integrated with the University of Iowa Learning Management System (ICON).
To get started with Zoom, go to https://uiowa.zoom.us and log in with your HawkID and password via the "Sign in" button.
Review the Zoom privacy settings tips page for creating a private Zoom session and steps you can take to reduce the possibility of unwelcome guests joining your meeting or webinar.
For other information regarding Zoom, please visit our new website https://teach.uiowa.edu/web-conferencingzoom. For additional questions that have not been answered here, please contact the ITS Help Desk at email@example.com or by phone at 319-384-HELP(4357).
General Support Information
Quick Reference Guide
Past 90 Days
After May 30, 2020, all Zoom clients on older versions will be required to upgrade to version 5.0 before joining meetings.
Personal computers will need to be manually updated. The new client is available now. Find instructions for updating to Zoom version 5.0.
Departmental computers will update automatically overnight. You must log off for the update to install.
Find more information about Zoom 5.0, including security enhancements, on the Zoom informational site.
This issue has been resolved by the vendor.
Slow connection to Zoom web services and issues connecting to Zoom meetings
We have received reports of a subset of users being unable to start or join meetings as well as reports of slow connection to Zoom's web services.
ITS is currently working with the vendor to investigate this issue and will provide updates as they become available.
Zoom will be performing routine maintenance on the web back end. Please refer to https://support.zoom.us/hc/en-us/sections/201214205 for more details. There will be no operational impact. All services will be available during this scheduled update.
Zoom will be providing a new version of the Mac, Windows, & Android clients. This release addresses minor bug fixes. Please see https://support.zoom.us/hc/en-us/sections/201214205 for more details.
All services will be available during the upgrade.
Users attempting to connect to a Zoom web conferencing session through Canvas external tools are not able to connect. ITS support teams are working with Zoom support on the issue. Users may still host and attend meetings via https://uiowa.zoom.us.
This notice will be updated as soon as we have more information.