There are issues logging into services such as ICON, Wiki, Employee Self-Service, Clarity Connect (call center phone systems across campus), Virtual Desktop, MAUI, MyUI, Duo two-step login, Zoom, Cherwell, and eduroam. ITS staff are investigating.

There are login issues to services that use Shibboleth authentication. Examples of affected services include SiteNow/Drupal, Qualtrics, Zoom, UICapture/Panopto, Cherwell, and TeamDynamix. ITS staff are investigating.

Zoom's email servers are currently down. This will impact people who register to a Zoom meeting or webinar or alternative hosts receiving emails. Other functionally Zoom uses for notifications may also be impacted. ITS staff is working with the vendor to resolve the issue. 

On Wednesday, January 11, 2023, ITS will modify Zoom to disable third-party sign in. Google, Apple ID, and Facebook options will no longer be available. This was a legacy option used by a small group of accounts which have been transitioned to standard authentication. This is the final step to transition to standard login with HawkID Single Sign-On (SSO) required to access University of Iowa Zoom accounts. Please visit https://its.uiowa.edu/support/article/119561 for more information on logging into Zoom.

Zoom is currently down.

ITS Staff is working with the vendor to resolve the problem.

On Thursday, August 18, 2022 ITS will implement a Zoom minimum required client version of v5.11 to join university meetings/webinars which will prompt older client versions to update. This is to address a critical security issue in the Zoom client. Zoom users can find instructions on how to update clients ahead of that date if they choose. 

On Wednesday, July 13th, 2022 ITS will implement a Zoom minimum required client version of v5.10.3 to join University meetings/webinars which will prompt older client versions to update. Zoom users can also update clients ahead of that date by following instructions in this ITS support article. Zoom will be enforcing quarterly updates going forward.

On Wednesday, June 1st, 2022 ITS will implement a Zoom minimum required client version of v5.9 to join University meetings/webinars which will prompt older client versions to update. Zoom users can also update clients ahead of that date by following instructions in this ITS support article. Zoom will be enforcing quarterly updates going forward.

Along with that update, the below changes will also be made:

1. When registering for a meeting or webinar, registrants will no longer see the Zoom meeting/webinar link on the confirmation page. Instead, they will now only see that link on the confirmation email they receive. This is a required Zoom change to help improve security of meeting/webinar registration.
2. Enable the updated Zoom whiteboard experience.

ITS staff are working with Zoom to fix an issue with the Zoom Live Transcription Service. Users may be unable to enable the live transcription service during their meeting or webinar. Zoom is currently investigating.

On Thursday, January 6th, 2022 ITS will implement a Zoom minimum required client version of v5.6 to join University meetings/webinars which will prompt older client versions to update. Zoom users can also update clients ahead of that date by following instructions in this ITS support article.

Along with that update, the below changes will also be made:

1. Users will not be able to share out new meeting recordings from Zoom directly (UICapture should be used).
2. Enhanced Polls and Slide Control will be enabled (Minimum Zoom client version of 5.8.3 required).

The Zoom add-in will be installed automatically in Outlook for all eligible faculty, staff, and student employees. This will also include Healthcare users who have been migrated to Office 365 email services.

Read more on using the Zoom add-in for Outlook on the ITS support site.

Many of the Zoom security patches and new features depend on the locally installed version of Zoom. To help campus consistently take advantage of these features, on Tuesday, September 14 we will implement a Zoom minimum required client version of v5.5 which will prompt older client versions to update. Zoom users can also update clients ahead of that date by following instructions in this ITS support article.

On Tuesday, September 7th, 2021, ITS will enable the Pronouns feature available in Zoom. Zoom Pronouns will be determined by the pronouns selected in MyUI or Employee Self-Service. This data may take up to 24 hours to fully sync with Zoom. Users will be able to choose how pronouns are shown in meetings and webinars. By default, they will be set to Ask me every time after joining meetings and webinars.

You will need to update your Zoom client to a minimum version of 5.7.0 to see pronouns in a Zoom meeting or webinar. For information on how to update your Zoom client, please visit: How to Update the Zoom Client.

For more information and to find out how to use pronouns in Zoom, please visit: Zoom Pronouns.

Many of the Zoom security patches and new features depend on the locally installed version of Zoom. To help campus consistently take advantage of these features and reduce user confusion, on Tuesday, August 10 we will implement a Zoom minimum required client version of v5.4 which was released in October 2020. This version is nearly 10 months old and more than 82% of our connecting devices are already using this version, or newer, and will not be impacted by the minimum required version. The remaining 18% of older clients will update to the newest version starting on August 10, 2021. Zoom users can also update clients ahead of that date by following instructions in this ITS support article.

Starting July 7, 2021 users will be required to use single sign-on (SSO) to access Zoom (https://uiowa.zoom.us or using the SSO option in the Zoom client). SSO login has been available and used for Zoom previously, and requiring it will help us manage campus-wide licenses, provide enhanced security for account users, and enable more Zoom features for campus use. 

This change should be seamless for most users. However, there is a minor subset of users who have not logged in with SSO that may need future meetings scheduled after July 7th to be moved and can contact the Help Desk to get their meetings transferred to their correct Zoom account.

Instructions on how to log in to Zoom via SSO for desktop and mobile app clients. 

Please contact the ITS Help Desk with any questions.

The Zoom Live Transcription service is currently unavailable.

Zoom is working on a solution.

Zoom is experiencing delays processing cloud recordings.

All Zoom content that was recorded and saved to the cloud will be processed and made available within UICapture, but content may take longer to import.

Zoom cloud recording is experiencing processing delays.

All content recorded using Zoom cloud recording will be processed and made available within UICapture, but content may take longer to import.

Zoom cloud recording is experiencing processing delays.

All content recorded using Zoom cloud recording will be processed and made available within UICapture, but content may take longer to import.

Zoom cloud recording is experiencing processing delays.

All content recorded using Zoom cloud recording will be processed and made available within UICapture, but meetings may take longer to import.

Zoom is actively working on restoring full functionality.

An intermittent problem with Zoom is impacting the integration for cloud recordings between Zoom and UICapture (Panopto). All content recorded using Zoom cloud recording will be processed and made available within UICapture, but some meetings may take longer to import.

The vendors are aware of the problem and are working to restore functionality.

The Zoom web login is down. Previously connected Zoom desktop clients are working correctly. Support staff are investigating the issue. 

After May 30, 2020, all Zoom clients on older versions will be required to upgrade to version 5.0 before joining meetings.

Personal computers will need to be manually updated. The new client is available now. Find instructions for updating to Zoom version 5.0.

Departmental computers will update automatically overnight. You must log off for the update to install.

Find more information about Zoom 5.0, including security enhancements, on the Zoom informational site.

Slow connection to Zoom web services and issues connecting to Zoom meetings

We have received reports of a subset of users being unable to start or join meetings as well as reports of slow connection to Zoom's web services. 

ITS is currently working with the vendor to investigate this issue and will provide updates as they become available.

Zoom will be performing routine maintenance on the web back end. Please refer to https://support.zoom.us/hc/en-us/sections/201214205 for more details. There will be no operational impact. All services will be available during this scheduled update.

Zoom will be providing a new version of the Mac, Windows, & Android clients. This release addresses minor bug fixes. Please see https://support.zoom.us/hc/en-us/sections/201214205 for more details.
 

All services will be available during the upgrade.

Users attempting to connect to a Zoom web conferencing session through Canvas external tools are not able to connect. ITS support teams are working with Zoom support on the issue. Users may still host and attend meetings via https://uiowa.zoom.us.

This notice will be updated as soon as we have more information.