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Instructional Web Conferencing

Zoom is an audio and video web conferencing solution offered by the University of Iowa. Zoom allows users to meet in online meetings, share audio and video information, schedule webinars, use questionnaires in meetings, and much more.  All faculty, staff, and students are licensed to use Zoom to host web conferencing meetings.

Zoom is integrated with the University of Iowa Learning Management System (ICON).

To get started with Zoom, go to https://uiowa.zoom.us and log in with your HawkID and password via the "Sign in" button.

Review the Zoom privacy settings tips page for creating a private Zoom session and steps you can take to reduce the possibility of unwelcome guests joining your meeting or webinar.

For other information regarding Zoom, please visit our our How To and Support page. For additional questions that have not been answered here, please contact the ITS Help Desk.
 

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

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Alert History

Start: 
Friday, September 4, 2020 - 7:30am
End: 
Thursday, September 17, 2020 - 12:00pm
Updates
Thursday, September 17, 2020 - 12:00pm

The issue has been resolved and services are fully restored.

Description

Zoom cloud recording is experiencing processing delays.

All content recorded using Zoom cloud recording will be processed and made available within UICapture, but content may take longer to import.

Services
Last updated: 
Thursday, September 17, 2020 - 12:01pm
Start: 
Thursday, August 27, 2020 - 4:30pm
End: 
Sunday, August 30, 2020 - 1:00pm
Updates
Monday, August 31, 2020 - 7:30am

The issue is resolved and services are fully restored. 

Description

Zoom cloud recording is experiencing processing delays.

All content recorded using Zoom cloud recording will be processed and made available within UICapture, but meetings may take longer to import.

Zoom is actively working on restoring full functionality.

Services
Last updated: 
Monday, August 31, 2020 - 7:29am
Start: 
Monday, August 24, 2020 - 2:30pm
End: 
Wednesday, August 26, 2020 - 8:45am
Updates
Wednesday, August 26, 2020 - 8:45am

The issue has been resolved.

Description

An intermittent problem with Zoom is impacting the integration for cloud recordings between Zoom and UICapture (Panopto). All content recorded using Zoom cloud recording will be processed and made available within UICapture, but some meetings may take longer to import.

The vendors are aware of the problem and are working to restore functionality.

Services
Last updated: 
Wednesday, August 26, 2020 - 8:58am
Start: 
Monday, August 24, 2020 - 7:00am
End: 
Monday, August 24, 2020 - 12:15pm
Updates
Monday, August 24, 2020 - 12:15pm

The issues with Zoom are resolved. Please contact the ITS Help Desk if you continue to have problems using the service. 

Monday, August 24, 2020 - 10:45am

Zoom has identified the issue and is applying the fix now. Service is restored for most users. 

Monday, August 24, 2020 - 9:00am

More information about the Zoom outage and potential workarounds can be found here - https://teach.uiowa.edu/zoom-outage

Monday, August 24, 2020 - 7:45am

The Zoom app is working. To join a meeting, open the app and join the meeting using the meeting ID. 

Description

The Zoom web login is down. Previously connected Zoom desktop clients are working correctly. Support staff are investigating the issue. 

Services
Last updated: 
Monday, August 24, 2020 - 12:19pm
Start: 
Thursday, April 30, 2020 - 12:00am
End: 
Saturday, May 30, 2020 - 12:00am
Description

After May 30, 2020, all Zoom clients on older versions will be required to upgrade to version 5.0 before joining meetings.

Personal computers will need to be manually updated. The new client is available now. Find instructions for updating to Zoom version 5.0.

Departmental computers will update automatically overnight. You must log off for the update to install.

Find more information about Zoom 5.0, including security enhancements, on the Zoom informational site.

Services
Last updated: 
Saturday, May 30, 2020 - 12:00am
Start: 
Wednesday, January 9, 2019 - 11:15am
End: 
Wednesday, January 9, 2019 - 1:15pm
Updates
Wednesday, January 9, 2019 - 1:15pm

This issue has been resolved by the vendor.

Description

Slow connection to Zoom web services and issues connecting to Zoom meetings

We have received reports of a subset of users being unable to start or join meetings as well as reports of slow connection to Zoom's web services. 

ITS is currently working with the vendor to investigate this issue and will provide updates as they become available.

Services
Last updated: 
Wednesday, January 9, 2019 - 1:45pm
Start: 
Sunday, December 24, 2017 - 1:00am
End: 
Sunday, December 24, 2017 - 5:00am
Description

Zoom will be performing routine maintenance on the web back end. Please refer to https://support.zoom.us/hc/en-us/sections/201214205 for more details. There will be no operational impact. All services will be available during this scheduled update.

Services
Last updated: 
Sunday, December 24, 2017 - 5:00am
Start: 
Monday, December 18, 2017 - 1:00am
End: 
Monday, December 18, 2017 - 5:00am
Description

Zoom will be providing a new version of the Mac, Windows, & Android clients. This release addresses minor bug fixes. Please see https://support.zoom.us/hc/en-us/sections/201214205 for more details.
 

All services will be available during the upgrade.

Services
Last updated: 
Monday, December 18, 2017 - 5:00am
Start: 
Monday, May 22, 2017 - 9:45am
End: 
Thursday, June 8, 2017 - 11:30am
Description

Users attempting to connect to a Zoom web conferencing session through Canvas external tools are not able to connect. ITS support teams are working with Zoom support on the issue. Users may still host and attend meetings via https://uiowa.zoom.us.

This notice will be updated as soon as we have more information.

Services
Last updated: 
Thursday, June 8, 2017 - 11:25am