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Instructional Web Conferencing

Zoom is an audio and video web conferencing solution offered by the University of Iowa. Zoom allows users to meet in online meetings, share audio and video information, schedule webinars, use questionnaires in meetings, and much more.  All faculty, staff, and students are licensed to use Zoom to host web conferencing meetings.

Zoom is integrated with the University of Iowa Learning Management System (ICON).

To get started with Zoom, go to https://uiowa.zoom.us and log in with your HawkID and password via the "Sign in" button.

Review the Zoom privacy settings tips page for creating a private Zoom session and steps you can take to reduce the possibility of unwelcome guests joining your meeting or webinar.

For other information regarding Zoom, please visit our our How To and Support page. For additional questions that have not been answered here, please contact the ITS Help Desk.
 

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

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Alert History

Start: 
Tuesday, October 12, 2021 - 8:00am
End: 
Tuesday, October 19, 2021 - 8:00am
Description

The Zoom add-in will be installed automatically in Outlook for all eligible faculty, staff, and student employees. This will also include Healthcare users who have been migrated to Office 365 email services.

Read more on using the Zoom add-in for Outlook on the ITS support site.

Last updated: 
Monday, October 25, 2021 - 9:17am
Start: 
Wednesday, September 1, 2021 - 8:00am
End: 
Thursday, September 16, 2021 - 8:00am
Description

Many of the Zoom security patches and new features depend on the locally installed version of Zoom. To help campus consistently take advantage of these features, on Tuesday, September 14 we will implement a Zoom minimum required client version of v5.5 which will prompt older client versions to update. Zoom users can also update clients ahead of that date by following instructions in this ITS support article.

Services
Last updated: 
Thursday, September 16, 2021 - 8:00am
Start: 
Thursday, September 2, 2021 - 3:00pm
End: 
Thursday, September 9, 2021 - 5:00pm
Description

On Tuesday, September 7th, 2021, ITS will enable the Pronouns feature available in Zoom. Zoom Pronouns will be determined by the pronouns selected in MyUI or Employee Self-Service. This data may take up to 24 hours to fully sync with Zoom. Users will be able to choose how pronouns are shown in meetings and webinars. By default, they will be set to Ask me every time after joining meetings and webinars.

You will need to update your Zoom client to a minimum version of 5.7.0 to see pronouns in a Zoom meeting or webinar. For information on how to update your Zoom client, please visit: How to Update the Zoom Client.

For more information and to find out how to use pronouns in Zoom, please visit: Zoom Pronouns.

Services
Last updated: 
Thursday, September 9, 2021 - 5:00pm
Start: 
Tuesday, July 27, 2021 - 8:00am
End: 
Tuesday, August 10, 2021 - 8:00am
Description

Many of the Zoom security patches and new features depend on the locally installed version of Zoom. To help campus consistently take advantage of these features and reduce user confusion, on Tuesday, August 10 we will implement a Zoom minimum required client version of v5.4 which was released in October 2020. This version is nearly 10 months old and more than 82% of our connecting devices are already using this version, or newer, and will not be impacted by the minimum required version. The remaining 18% of older clients will update to the newest version starting on August 10, 2021. Zoom users can also update clients ahead of that date by following instructions in this ITS support article.

Services
Last updated: 
Tuesday, August 10, 2021 - 8:00am
Start: 
Tuesday, June 15, 2021 - 6:00am
End: 
Thursday, July 8, 2021 - 6:00am
Description

Starting July 7, 2021 users will be required to use single sign-on (SSO) to access Zoom (https://uiowa.zoom.us or using the SSO option in the Zoom client). SSO login has been available and used for Zoom previously, and requiring it will help us manage campus-wide licenses, provide enhanced security for account users, and enable more Zoom features for campus use. 

This change should be seamless for most users. However, there is a minor subset of users who have not logged in with SSO that may need future meetings scheduled after July 7th to be moved and can contact the Help Desk to get their meetings transferred to their correct Zoom account.

Instructions on how to log in to Zoom via SSO for desktop and mobile app clients

Please contact the ITS Help Desk with any questions.

Services
Last updated: 
Thursday, July 8, 2021 - 6:00am
Start: 
Thursday, March 25, 2021 - 3:45pm
End: 
Friday, March 26, 2021 - 6:30am
Updates
Friday, March 26, 2021 - 6:30am

This issue has been resolved.

Description

The Zoom Live Transcription service is currently unavailable.

Zoom is working on a solution.

Services
Last updated: 
Friday, March 26, 2021 - 1:40pm
Start: 
Monday, March 22, 2021 - 7:00am
End: 
Monday, March 22, 2021 - 12:00pm
Updates
Monday, March 22, 2021 - 12:00pm

This issue has been resolved.

Description

Zoom is experiencing delays processing cloud recordings.

All Zoom content that was recorded and saved to the cloud will be processed and made available within UICapture, but content may take longer to import.

Services
Last updated: 
Monday, March 22, 2021 - 12:00pm
Start: 
Thursday, March 11, 2021 - 9:45am
End: 
Friday, March 12, 2021 - 3:30pm
Updates
Friday, March 12, 2021 - 3:30pm

This issue has been resolved.

Description

Zoom cloud recording is experiencing processing delays.

All content recorded using Zoom cloud recording will be processed and made available within UICapture, but content may take longer to import.

Services
Last updated: 
Friday, March 12, 2021 - 3:32pm
Start: 
Friday, September 4, 2020 - 7:30am
End: 
Thursday, September 17, 2020 - 12:00pm
Updates
Thursday, September 17, 2020 - 12:00pm

The issue has been resolved and services are fully restored.

Description

Zoom cloud recording is experiencing processing delays.

All content recorded using Zoom cloud recording will be processed and made available within UICapture, but content may take longer to import.

Services
Last updated: 
Thursday, September 17, 2020 - 12:01pm
Start: 
Thursday, August 27, 2020 - 4:30pm
End: 
Sunday, August 30, 2020 - 1:00pm
Updates
Monday, August 31, 2020 - 7:30am

The issue is resolved and services are fully restored. 

Description

Zoom cloud recording is experiencing processing delays.

All content recorded using Zoom cloud recording will be processed and made available within UICapture, but meetings may take longer to import.

Zoom is actively working on restoring full functionality.

Services
Last updated: 
Monday, August 31, 2020 - 7:29am
Start: 
Monday, August 24, 2020 - 2:30pm
End: 
Wednesday, August 26, 2020 - 8:45am
Updates
Wednesday, August 26, 2020 - 8:45am

The issue has been resolved.

Description

An intermittent problem with Zoom is impacting the integration for cloud recordings between Zoom and UICapture (Panopto). All content recorded using Zoom cloud recording will be processed and made available within UICapture, but some meetings may take longer to import.

The vendors are aware of the problem and are working to restore functionality.

Services
Last updated: 
Wednesday, August 26, 2020 - 8:58am
Start: 
Monday, August 24, 2020 - 7:00am
End: 
Monday, August 24, 2020 - 12:15pm
Updates
Monday, August 24, 2020 - 12:15pm

The issues with Zoom are resolved. Please contact the ITS Help Desk if you continue to have problems using the service. 

Monday, August 24, 2020 - 10:45am

Zoom has identified the issue and is applying the fix now. Service is restored for most users. 

Monday, August 24, 2020 - 9:00am

More information about the Zoom outage and potential workarounds can be found here - https://teach.uiowa.edu/zoom-outage

Monday, August 24, 2020 - 7:45am

The Zoom app is working. To join a meeting, open the app and join the meeting using the meeting ID. 

Description

The Zoom web login is down. Previously connected Zoom desktop clients are working correctly. Support staff are investigating the issue. 

Services
Last updated: 
Monday, August 24, 2020 - 12:19pm
Start: 
Thursday, April 30, 2020 - 12:00am
End: 
Saturday, May 30, 2020 - 12:00am
Description

After May 30, 2020, all Zoom clients on older versions will be required to upgrade to version 5.0 before joining meetings.

Personal computers will need to be manually updated. The new client is available now. Find instructions for updating to Zoom version 5.0.

Departmental computers will update automatically overnight. You must log off for the update to install.

Find more information about Zoom 5.0, including security enhancements, on the Zoom informational site.

Services
Last updated: 
Saturday, May 30, 2020 - 12:00am
Start: 
Wednesday, January 9, 2019 - 11:15am
End: 
Wednesday, January 9, 2019 - 1:15pm
Updates
Wednesday, January 9, 2019 - 1:15pm

This issue has been resolved by the vendor.

Description

Slow connection to Zoom web services and issues connecting to Zoom meetings

We have received reports of a subset of users being unable to start or join meetings as well as reports of slow connection to Zoom's web services. 

ITS is currently working with the vendor to investigate this issue and will provide updates as they become available.

Services
Last updated: 
Wednesday, January 9, 2019 - 1:45pm
Start: 
Sunday, December 24, 2017 - 1:00am
End: 
Sunday, December 24, 2017 - 5:00am
Description

Zoom will be performing routine maintenance on the web back end. Please refer to https://support.zoom.us/hc/en-us/sections/201214205 for more details. There will be no operational impact. All services will be available during this scheduled update.

Services
Last updated: 
Sunday, December 24, 2017 - 5:00am
Start: 
Monday, December 18, 2017 - 1:00am
End: 
Monday, December 18, 2017 - 5:00am
Description

Zoom will be providing a new version of the Mac, Windows, & Android clients. This release addresses minor bug fixes. Please see https://support.zoom.us/hc/en-us/sections/201214205 for more details.
 

All services will be available during the upgrade.

Services
Last updated: 
Monday, December 18, 2017 - 5:00am
Start: 
Monday, May 22, 2017 - 9:45am
End: 
Thursday, June 8, 2017 - 11:30am
Description

Users attempting to connect to a Zoom web conferencing session through Canvas external tools are not able to connect. ITS support teams are working with Zoom support on the issue. Users may still host and attend meetings via https://uiowa.zoom.us.

This notice will be updated as soon as we have more information.

Services
Last updated: 
Thursday, June 8, 2017 - 11:25am