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General Support Information

How do I automatically email an event registration confirmation to respondents?

To set up an Email Trigger to automatically send a confirmation message to someone after they have registered for an event, please follow the steps below. Create a standard registration form and include a Text Entry field for registrants to include...
Service: 
Qualtrics
Article number: 
112596
Last updated: 
May 24, 2018

Request a Print Queue to be Removed

Please follow the steps below to request a print queue to be removed from service. If a print queue exists for either a device that has been removed or disposed of and wasn't replaced or if a print queue exists for a printer that changed names for...
Service: 
Departmental Printing
Article number: 
112206
Last updated: 
May 25, 2021

Request a Departmental Printing Audit

Please follow the steps to below if you would like to request an audit of your departmental printing solutions (devices, supplies, etc) to evaluate if you are using the most efficient solution. This audit is geared toward helping give a better idea...
Service: 
Departmental Printing
Article number: 
112181
Last updated: 
May 25, 2021

Request a Scheduled Print Queue Report

Please follow the steps below on requesting an automatically generated print queue report Please note: It is highly recommended to work with your local IT support consultant Determine the print queue or print queue(s) you would like a report on...
Service: 
Departmental Printing
Article number: 
112176
Last updated: 
July 12, 2022

Requesting a New or Replacement Departmental Print Queue

Please follow the steps below to request a new or replacement non-charged departmental print queue. Make sure you have a LSA static IP requested from hostmaster and the port has been moved to LSA. Please fill out the Qualtrics form: Departmental...
Service: 
Departmental Printing
Article number: 
112161
Last updated: 
May 25, 2021

Printer and MFD Disposal

Below are the steps to follow when disposing/removing a printer from production Please note: The document https://itsecurity.uiowa.edu/services/computer-data-and-media-disposal-policy-training drives most of the steps below. ISPO is the authority...
Service: 
Departmental Printing
Article number: 
112156
Last updated: 
October 12, 2018

Printer Repairs

List of companies or resources for hardware based printer repairs. Please note: It is best to first check with the manufacturer to see if the printer is under warranty and if so, contact the manufacturer directly. It is also best to look at what the...
Service: 
Departmental Printing
Article number: 
111951
Last updated: 
October 12, 2018

Printer Recommendations

Recommended Printer Purchases for Departments The printers listed below are recommended models for departments. All printers listed include the ability to print on both sides of the page ("duplex" printing) and to be connected to an Ethernet network...
Service: 
Departmental Printing
Article number: 
111866
Last updated: 
August 28, 2023

Connecting Microsoft Access to Oracle Databases

Note: These steps may vary slightly depending on which version of Microsoft Access you are using. Open an Access database Select “External Data” Select “from ODBC Database” Select “Link to the data source by creating a linked table” Select the “...
Service: 
Oracle Hosting and Administration
Article number: 
111511
Last updated: 
February 6, 2018

Installation and Support FAQ

Service: 
Adobe Creative Cloud
Article number: 
111281
Last updated: 
September 5, 2023
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Contact Us

Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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