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General Support Information

Pingdom Monitoring

Pingdom is a commercial cloud based monitoring offering. Pingdom functions by regularly pinging websites to check whether the site is accessible to the Internet. Basic features of Pingdom are: Uptime Monitoring : Test your sites availability from...
Service: 
System Monitoring and Alerting
Article number: 
115981
Last updated: 
December 19, 2022

About ITS Managed SQL Server Service Offerings

ITS‐Administrative Information Systems Institutional Data and Data Management (ITS‐AIS IDDM) provides MS SQL Server Database Management and Administration Services . These services include the physical design, implementation and maintenance of the...
Service: 
Microsoft SQL Server Hosting and Administration
Article number: 
115961
Last updated: 
September 16, 2021

Grant External Collaborators/Guests Access to Your RDSS Space

Collaborators who are not active faculty/staff/students of the University of Iowa may be granted access to RDSS shares. To grant a collaborator access to your RDSS share: If the collaborator does not have a HawkID (typically collaborators who are...
Service: 
Research Data Storage Service (RDSS)
Article number: 
115781
Last updated: 
May 10, 2021

Connecting Nodes to Puppet Enterprise

If you're new to Puppet Enterprise, you will first need a control repository to manage your environment. See here for help on setting one up. Connecting nodes to Puppet Enterprise: Install/update agent software. Node agent packages can be found on...
Service: 
Puppet
Article number: 
115711
Last updated: 
September 22, 2022

How to take screenshots

Here are some basic instructions on how to take screenshots for use on the ITS website. Guidelines Use red boxes or red circles to indicate what the user needs to click. Use a line or box the same color as the background (usually white) to block out...
Article number: 
115691
Last updated: 
September 23, 2021

Puppet Help & Support

If you are in need of help with Puppet, please contact the ITS Puppet Infrastructure team . Other quality options include: Puppet Google Groups , Puppet Community Slack Channel and Puppet Docs .
Service: 
Puppet
Article number: 
115516
Last updated: 
September 22, 2022

Testing Puppet Code & Modules

The following tools are recommendations for testing Puppet code and modules: Puppet Development Kit - https://puppet.com/docs/pdk/2.x/pdk.html metadata-json-lint, included in PDK, validates your module metadata file. puppet-lint, included in PDK,...
Service: 
Puppet
Article number: 
115511
Last updated: 
September 22, 2022

Control Repository for Puppet Code

If you are new to Puppet Enterprise, you will first need a control repository to manage your environment. You can find a base template for a Puppet control repository here . Download that repository, rename the directory and alter the main branch to...
Service: 
Puppet
Article number: 
115506
Last updated: 
September 22, 2022

Node Classification & Environment

Puppet Enterprise instance’s node classification for environment is set up as ‘agent specified’, meaning your environment is set in the node’s puppet.conf file. For more info, see puppet.conf config file
Service: 
Puppet
Article number: 
115501
Last updated: 
September 22, 2022

Node OS Agent Support

Puppet Enterprise agent software supports a variety of operating systems. For more details, see PE Supported Operating Systems
Service: 
Puppet
Article number: 
115496
Last updated: 
September 22, 2022
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Contact Us

Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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