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General Support Information

Node Classification & Environment

Puppet Enterprise instance’s node classification for environment is set up as ‘agent specified’, meaning your environment is set in the node’s puppet.conf file. For more info, see puppet.conf config file
Service: 
Puppet
Article number: 
115501
Last updated: 
September 22, 2022

Node OS Agent Support

Puppet Enterprise agent software supports a variety of operating systems. For more details, see PE Supported Operating Systems
Service: 
Puppet
Article number: 
115496
Last updated: 
September 22, 2022

Puppet Enterprise Version Support and Release Lifecycle

Puppet Enterprise Version Support Policy ITS offers system administrators a Puppet Enterprise server instance to help manage nodes on-premise or in the Cloud. The PE version will align with Puppet’s LTS (Long Term Support) version. When a server...
Service: 
Puppet
Article number: 
115486
Last updated: 
September 22, 2022

Puppet Code Deployment

Puppet code deployment can be done using the PE Client tools. The generic Puppet documentation is here . Alternatively, an auto-deploy script can run as a scheduled job as needed, please contact the ITS Puppet Infrastructure team for details at its-...
Service: 
Puppet
Article number: 
115481
Last updated: 
January 4, 2023

Encryption of Sensitive Data

The Puppet Infrastructure team supports encryption of hiera yaml data via the hiera-eyaml ruby gem. If you want encryption of hiera yaml data, email the Puppet Infrastructure team its-puppet-infra@iowa.uiowa.edu and we will privately exchange keys...
Service: 
Puppet
Article number: 
115476
Last updated: 
September 22, 2022

How do I reset a SQL Server account password?

Directions (including code snippet) to update a SQL Server account password can be found at: https://git.uiowa.edu/its-sql-server/sql-server-public/sql-server-public-resources/-/snippets/80
Service: 
Microsoft SQL Server Hosting and Administration
Article number: 
115461
Last updated: 
January 6, 2023

How do I request a new database?

To request a new SQL Server database, please complete the following workflow form: https://workflow.uiowa.edu/form/its-sql-server-database-request
Service: 
Microsoft SQL Server Hosting and Administration
Article number: 
115161
Last updated: 
April 8, 2019

Forwarding Calls with Skype for Business (Windows)

Skype for Business provides many options for forwarding your telephone. Some of these options include forwarding to voice mail, sending the call to another telephone number or a contact, or simultaneously ringing your phone and another number.
Service: 
Microsoft Skype for Business
Article number: 
115031
Last updated: 
August 25, 2020

Controlling Call Notifications and Ringing (Windows)

Service: 
Microsoft Skype for Business
Article number: 
114936
Last updated: 
August 26, 2020

Guest HawkID accounts

Often referred to as "guest accounts," HawkIDs are available for guests, collaborators, contractors, or other external users who need access to University of Iowa systems. Use the Sponsored Invitations option available in Hawk ID tools to invite a...
Service: 
HawkID
Article number: 
114826
Last updated: 
November 30, 2022
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Contact Us

Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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