Skip to main content
The University of Iowa

Information Technology Services

Main menu

  • Services and Software
    • All Services and Software
    • Computers and Devices
    • Services for Students
    • Services for Staff
    • Services for Faculty
    • Services for Researchers
    • Services for IT Professionals
    • Services for Guests
  • Training
    • Training and Events
    • Online Training Videos (LinkedIn Learning)
    • Technology Consulting
    • IT Communities/Networking
  • Help and Support
    • Support Information
    • IT Service Alerts
    • Security
    • Contact Us
  • About Us
    • About ITS
    • News
    • ITS Organization
    • IT Strategic Plan
    • IT Communities
    • OneIT

You are here

  • Home

General Support Information

Transfer Calls with Skype for Business (Windows)

With Skype for Business you can easily transfer calls to other users or to their voicemail. The following section reviews all options for transferring calls.
Service: 
Microsoft Skype for Business
Article number: 
116266
Last updated: 
August 26, 2020

OneIT TeamDynamix Account Request

For OneIT members please fill out the TeamDynamix Account Request Form to start the process. If you are an ITS member, you're account will automatically be created.
Service: 
TeamDynamix
Article number: 
116261
Last updated: 
August 15, 2019

How to Edit Your TeamDynamix Desktop

1. Click the Desktop tab 2. Click Edit Desktop and a new window will open 3. In the Available Content pane you will be able to click on various categories that will open sub categories 4. Click on the blue four headed arrow and choose to move it to...
Service: 
TeamDynamix
Article number: 
116231
Last updated: 
November 30, 2022

Voicemail for Skype for Business (Windows and Mac)

Microsoft Voicemail is a service available for Skype for Business enterprise voice (telephone) users. Voicemail messages are delivered to your Outlook inbox and include an audio file with the contents of the message as well as a text transcription...
Service: 
Microsoft Skype for Business
Article number: 
116221
Last updated: 
January 13, 2023

Why Can't I Add a Project/Task to My Time Card?

If you’re in My Assignments trying to add a task to your timecard to track time and don’t see it, you’re not on a task under that project and you may not be on the project. Please email IT-PMO@uiowa.edu for assistance
Service: 
TeamDynamix
Article number: 
116211
Last updated: 
August 14, 2019

How to Submit a Project Request

Go to the New Project Request Site and click on Request Service Fill out the form and click Save Click Review and Submit Review General Tab and click Mark Complete Click on Files Add any files you think would be useful in the evaluation of the...
Service: 
TeamDynamix
Article number: 
116206
Last updated: 
November 4, 2022

How to Add a Resource to a Project and Task

Adding a Resource is a two-step process. You will need to complete both steps below. Adding a Resource to a Project: You will need to add a resource to the project as well as the task (instructions included below) If you do not have the Projects /...
Service: 
TeamDynamix
Article number: 
116201
Last updated: 
October 25, 2022

Backup and Restore details

Backup and Recovery of Virtual Servers Backup/Recovery Methods Availability of Methods Virtual Server Type Guest Operating System & Application/Workload Storage Placement There are several different backup/recovery options depending on several...
Service: 
Virtual Server
Article number: 
116066
Last updated: 
November 8, 2022

Virtual server monitoring and alerting

Please see the System Monitoring and Alerting service offering for details on monitoring and alerting options.
Service: 
Virtual Server
Article number: 
116001
Last updated: 
July 24, 2019

Systems Monitoring

Prometheus is the primary tool that Enterprise Infrastructure uses internally to monitor base level of service for ITS managed and co-managed systems. Prometheus alerts EI sysadmins via email and pages on-call staff about issues it detects during...
Service: 
System Monitoring and Alerting
Article number: 
115986
Last updated: 
January 12, 2022
  • « first
  • ‹ previous
  • …
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • …
  • next ›
  • last »

Contact Us

Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
Website Feedback
Privacy Information

© 2023 The University of Iowa

Navigate

  • Home
  • All Services and Software
  • Training and Events
  • Support Information
  • About ITS

Connect with Us

FacebookTwitterYouTube