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General Support Information

Backup and Restore details

Backup and Recovery of Virtual Servers Backup/Recovery Methods Availability of Methods Virtual Server Type Guest Operating System & Application/Workload Storage Placement There are several different backup/recovery options depending on several...
Service: 
Virtual Server
Article number: 
116066
Last updated: 
November 8, 2022

Virtual server monitoring and alerting

Please see the System Monitoring and Alerting service offering for details on monitoring and alerting options.
Service: 
Virtual Server
Article number: 
116001
Last updated: 
July 24, 2019

Systems Monitoring

Prometheus is the primary tool that Enterprise Infrastructure uses internally to monitor base level of service for ITS managed and co-managed systems. Prometheus alerts EI sysadmins via email and pages on-call staff about issues it detects during...
Service: 
System Monitoring and Alerting
Article number: 
115986
Last updated: 
January 12, 2022

Pingdom Monitoring

Pingdom is a commercial cloud based monitoring offering. Pingdom functions by regularly pinging websites to check whether the site is accessible to the Internet. Basic features of Pingdom are: Uptime Monitoring : Test your sites availability from...
Service: 
System Monitoring and Alerting
Article number: 
115981
Last updated: 
December 19, 2022

About ITS Managed SQL Server Service Offerings

ITS‐Administrative Information Systems Institutional Data and Data Management (ITS‐AIS IDDM) provides MS SQL Server Database Management and Administration Services . These services include the physical design, implementation and maintenance of the...
Service: 
Microsoft SQL Server Hosting and Administration
Article number: 
115961
Last updated: 
September 16, 2021

Grant External Collaborators/Guests Access to Your RDSS Space

Collaborators who are not active faculty/staff/students of the University of Iowa may be granted access to RDSS shares. To grant a collaborator access to your RDSS share: If the collaborator does not have a HawkID (typically collaborators who are...
Service: 
Research Data Storage Service (RDSS)
Article number: 
115781
Last updated: 
May 10, 2021

Connecting Nodes to Puppet Enterprise

If you're new to Puppet Enterprise, you will first need a control repository to manage your environment. See here for help on setting one up. Connecting nodes to Puppet Enterprise: Install/update agent software. Node agent packages can be found on...
Service: 
Puppet
Article number: 
115711
Last updated: 
September 22, 2022

How to take screenshots

Here are some basic instructions on how to take screenshots for use on the ITS website. Guidelines Use red boxes or red circles to indicate what the user needs to click. Use a line or box the same color as the background (usually white) to block out...
Article number: 
115691
Last updated: 
September 23, 2021

Puppet Help & Support

If you are in need of help with Puppet, please contact the ITS Puppet Infrastructure team . Other quality options include: Puppet Google Groups , Puppet Community Slack Channel and Puppet Docs .
Service: 
Puppet
Article number: 
115516
Last updated: 
September 22, 2022

Testing Puppet Code & Modules

The following tools are recommendations for testing Puppet code and modules: Puppet Development Kit - https://puppet.com/docs/pdk/2.x/pdk.html metadata-json-lint, included in PDK, validates your module metadata file. puppet-lint, included in PDK,...
Service: 
Puppet
Article number: 
115511
Last updated: 
September 22, 2022
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Contact Us

Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
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