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General Support Information

Connecting to RRDS using a Mac

Mac Remote Desktop Instructions Prerequisites: Check the Prerequisites section on the main RRDS support page regarding the following: RRDS access for your account DUO Two-Factor Authentication VPN access for connections off campus. Client: You will...
Service: 
Research Remote Desktop Service
Article number: 
113341
Last updated: 
April 19, 2023

Connecting to RRDS using the Web (HTML5) Client

Remote Desktop Web Client Instructions The new Remote Desktop Web Client uses HTML5 to allow you to connect to a Remote Desktop completely within a web browser. This client, while convenient, is somewhat limited in that it only allows for the...
Service: 
Research Remote Desktop Service
Article number: 
113336
Last updated: 
September 15, 2021

Connecting to RRDS using a Windows PC

Windows PC Instructions NOTE : The old method of typing a Server Name in the Remote Desktop Connection client no longer works. Instead, a connection needs to be configured in the RemoteApp and Remote Desktop Connections Control Panel applet. The old...
Service: 
Research Remote Desktop Service
Article number: 
113321
Last updated: 
September 29, 2021

Connecting to Research Remote Desktop Services (RRDS)

Overview Following are the Prerequisites for using the Research Remote Desktop Service (RRDS) and instructions for how to get connected from Mac, PC and the RDS Web Client. Prerequisites You will need to request an account to access RRDS. There is a...
Service: 
Research Remote Desktop Service
Article number: 
113296
Last updated: 
September 13, 2018

Adding a Departmental Print Queue in Mac OSX/MacOS

Adding a Campus Departmental Printer in Mac OSX/MacOS Open System Preferences and select Printers & Scanners Click the " + " icon located near the bottom of the left-side column Scroll down the list of printers that appear in the new window to...
Service: 
Departmental Printing
Article number: 
113066
Last updated: 
January 21, 2021

Adding a Departmental Print Queue in Windows 10

Adding a Campus Departmental Printer in Windows 10 Click on the Windows Button and then select the Gear (Settings) icon Click Devices Click Printers & Scanners Select Add a printer or scanner Wait a bit and then select The printer that I want...
Service: 
Departmental Printing
Article number: 
113056
Last updated: 
July 12, 2022

How do I automatically email an event registration confirmation to respondents?

To set up an Email Trigger to automatically send a confirmation message to someone after they have registered for an event, please follow the steps below. Create a standard registration form and include a Text Entry field for registrants to include...
Service: 
Qualtrics
Article number: 
112596
Last updated: 
May 24, 2018

Request a Print Queue to be Removed

Please follow the steps below to request a print queue to be removed from service. If a print queue exists for either a device that has been removed or disposed of and wasn't replaced or if a print queue exists for a printer that changed names for...
Service: 
Departmental Printing
Article number: 
112206
Last updated: 
May 25, 2021

Request a Departmental Printing Audit

Please follow the steps to below if you would like to request an audit of your departmental printing solutions (devices, supplies, etc) to evaluate if you are using the most efficient solution. This audit is geared toward helping give a better idea...
Service: 
Departmental Printing
Article number: 
112181
Last updated: 
May 25, 2021

Request a Scheduled Print Queue Report

Please follow the steps below on requesting an automatically generated print queue report Please note: It is highly recommended to work with your local IT support consultant Determine the print queue or print queue(s) you would like a report on...
Service: 
Departmental Printing
Article number: 
112176
Last updated: 
July 12, 2022
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Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
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