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General Support Information

Controlling Call Notifications and Ringing (Windows)

Service: 
Microsoft Skype for Business
Article number: 
114936
Last updated: 
August 26, 2020

Guest HawkID accounts

Often referred to as "guest accounts," HawkIDs are available for guests, collaborators, contractors, or other external users who need access to University of Iowa systems. Use the Sponsored Invitations option available in Hawk ID tools to invite a...
Service: 
HawkID
Article number: 
114826
Last updated: 
November 30, 2022

Projects - project feature available in our campus GitLab instance.

In GitLab, you can create projects for: hosting your code base; using the issue tracker to keep track of your To Do list, as well as external requests through the Service Desk feature that automatically creates issues from emails; collaborating on...
Service: 
GitLab Administrative
Article number: 
114601
Last updated: 
March 8, 2019

User Access - Requesting user access to on-campus GitLab groups.

User access is controlled through membership in either the IT-Professionals AD group or the GitLab-Access AD group for people who don't have an IT classification. Non IT-Professionals will have to request access to be added to the GitLab-Access...
Service: 
GitLab Administrative
Article number: 
114536
Last updated: 
September 17, 2021

Groups - Requesting GitLab groups in our on-campus instance

With GitLab Groups you can assemble related projects together and grant members access to several projects at once. View the GitLab documentation on groups for details. Creation The ITS GitLab instance limits top-level group creation to...
Service: 
GitLab Administrative
Article number: 
114531
Last updated: 
November 23, 2022

[External] Email Tag in Message Subject

Most email scams begin with messages from an external email system. As part of the University of Iowa's effort to reduce phishing and other email scams, these external email messages will now receive an [External] tag in the message subject...
Service: 
Phishing and Anti-Spam Efforts
Article number: 
114496
Last updated: 
March 14, 2023

Change Permissions of an Existing User

To Modify the Current Permissions of an Existing User: Go to: https://iam.uiowa.edu/access On the left column, under Services -> RDSS, click on the RDSS-hawkid you wish to change (you may see more than one if you have been delegated rights to...
Service: 
Research Data Storage Service (RDSS)
Article number: 
114391
Last updated: 
May 10, 2021

Transport Layer Security (TLS) Versions

What is Transport Layer Security (TLS)? In general, TLS secures communication on computer networks. See the Wikipedia Transport Layer Security page for more information about TLS, and its predecessor SSL. What TLS/SSL versions should I use? No...
Service: 
TLS Certificates for Secure Communications
Article number: 
114351
Last updated: 
December 30, 2018

Requesting a New or Replacement Charged Print Queue

Please follow the steps below to request a new or replacement charged (also known as partner printing) departmental print queue. These are print queues that will charge HawkIDs when they are used. 1.Please fill out the Qualtrics form: Charged Print...
Service: 
Departmental Printing
Article number: 
113661
Last updated: 
May 25, 2021

Connecting to RRDS using a Mac

Mac Remote Desktop Instructions Prerequisites: Check the Prerequisites section on the main RRDS support page regarding the following: RRDS access for your account DUO Two-Factor Authentication VPN access for connections off campus. Client: You will...
Service: 
Research Remote Desktop Service
Article number: 
113341
Last updated: 
November 15, 2023
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Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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